Devil Inspired

I purchase a dress that was over $160 in September. A day after I purchased they sent an email about the dress being out of stock. I REQUESTED A REFUND, which they said they would. It has been over a month now from when that conversation took place and they have not refunded the money. At this point I will need to file a claim with my bank. It is sad that they have lost a customer. This also happened to my friend. It seems that they love to collect money for dresses they don't have. Bad company. Stay away!

I received my 2 items over 3 months after ordering. They were fine other than being overpriced for what they were. When I contacted them to return the day after i received them (clearly did not need them anymore since it was 3 months later), they refused a return because they said "by their logistics" I had received the item much sooner than I actually did. Even after multiple emails they were completely uninterested in righting this issue. Do not recommend Devil Inspired AT ALL.

I don't understand that why a refund take forever to complete, I kept pushing them to get my money back. This is ridiculous, I've ordered a strawberry dress from them once and hours later an email send me that the item was out of stock. Many frustration with these people is unacceptable, very unprofessional. Hardly going through emails back and forth.

This site basically takes your orders and then buys the items off of taobao. Many times, they'll have items listed that are out of stock, and they'll contact you after you place your order and pay about that item not being in stock. As a result, you have to choose between shop credit or a reeeally slow refund. In my last order, it took a whole month before someone told me that something was out of stock. I had to receive my order and ask them myself why it was missing an item. Honestly, all the items are priced up, and it may just be more worth it to buy straight from taobao with a proxy service. Definitely don't recommend.

My boyfriend and I ordered two dresses from this site. He bought one for me and it arrived. I never received mine since February 2022. After a multitude of emails with customer service saying that my dress was no longer available and that they were going to refund me 60%, I am still waiting for this refund after several reminders. I sincerely believe that they will never refund me.

Bought a crossbody bag and they sent me a backpack. It's been 3 months now and they can't seem to figure out how to refund me. We have been going round and round for months now and there is no one to speak to. They only communicate by email or chat. DONT BUY ANYTHING here! You risk getting your product and will never be able to return or exchange because they make it impossible!
I am so disappointed

I bought a pair of shoes for a wedding in 5 months and they emailed me a week later stating the item was out of stock and if I wanted store credit or a refund so I replied asking for a refund with my order number. They replied within a couple days saying that I should get a refund for $64.08 within 10-15 days. It's been a month and I haven't received a refund and customer service isn't responding to my emails. I would not recommend this site to anyone.

I ordered a dress that was described as "In Stock 1-2 weeks" on their site. After 15 days I got a message that said it's out of stock and they asked if I would like a refund or a replacement. I said that I wanted a refund, and so far I got no answer and it's been a few days already. The best thing is that the dress is still listed as "In Stock".
You pay for the item then wait two weeks to get a message that they don't have that item. Then wait even longer for a refund. Stay away from that site.

I purchased the Sanrio Authorized Cinnamoroll Jacket on Dec. 9th for Christmas for my niece. I still have not received any email notifications on where my package is at. Even if it's delayed, it would be helpful to receive an email notification.I've emailed them twice and still no one has replied!

A couple weeks back I ordered a dress I really liked.
As soon as I placed my order I recieved an email that I will be sent more information regarding the order 3 days later. I did not receive any further information on my order and when I directly asked them to inform me regarding my dress they told me to just be patient.
Over ten days later I receive an email from them telling me my item is out of stock.

I'm waiting for my refund which I hardly expect to get after seeing how sloppy costumer service is.

Do not waste your time and money on this website.

I ordered a JSK and another item from here, the dress came and it was quite lovely and fit nice it and was good quality for how cheap it was. But I did not get the other thing with my order, very sad because it would have been the perfect coord. But i will just find somewhere else to buy it.

I ordered an item and it has sat saying "proccessing" for two months. I sent two different messages asking about it with no response. I sent in a ticket asking about it and recieve the response of it will be two more months but we can give you a refund if you can't wait. Ticket is closed.
Have to open another ticket to request a refund.
You are a business it shouldn't be this hard for customers to get a response about things. Two months of no information despite reaching out multiple times and then getting a message worded in a rude way basically calling me impatient for expecting something I paid good money for and higher shipping on to get here in a timely manner, or at least have my questions answered.
Absolutely ridiculous.

I've ran into all kinds of problems from $#*! being out of stock 3 times in a row to running out of stock on pre-ordered items and sizes, shipping out 6 months after the supposed date and never refunding until I got PayPal claims involved (oh, suddenly when PayPal asks, they refund a lot faster!) Their markup is like 40% and totally a wreck of customer service. Their mysterious "boss" will always delay refunds for months so don't bother, download the picture of their product and image search on taobao to buy at a shopping service instead, don't spend your money there because they bribed a few YouTube with free products

Tons of super cute frilly and lacey and spooky stuff! I love japanese fashion and am so happy to be able to get stuff actually from Japan! And the prices are not bad either. Though the shipping is gouge-ish that's sort of hard to avoid when it's international. I had a few questions which were answered promptly, and paid with Paypal and had no issues there. I love my coffin purse and get complimented ALL the time. Thanks DevilInspired :D

I expected things to take a while to get gathered and shipped, but now it's been over 4 months and it still is in processing and hasn't even shipped yet. I've spent just under $400 for a lolita dress, shoes, bonnet, tights, and wrist cuffs. That's a fair amount of money for them to be completely ignoring my emails and not shipping my things. If my stuff ever arrives I hope the quality is better than the processing, shipping and customer service experience. But either way I wont be buying from them again. I feel I'd be far more forgiving if they would communicate with me better and help me to understand what's happening with my stuff, but the lack of customer service support makes it unforgivable.

I bought several things during a Free Shipping event. My sweater was soft, stretchy, and correct but shed a ton until I washed it.

They sent me the wrong colour of socks and are refusing to respond. Sad because they are good quality.

They also sent absentely no information once shipped, only sent a tracking number that didn't work, and then it turned out it was sent priority which doesn't line up with the tracking number. It arrived within 2 weeks however which was very fast.

First order: item listed as in stock was out of stock. Charged for the item. Half of items on the order were wrong or not on the order. Shipping took over five months and was not given updates until 5 months in when I pestered them for it.
Second order: ordered custom size for 90 cm waist. Received 130 cm waist. When I asked to see if I could send them the faulty product and receive the correct item, they sold me to hire a tailor.
I could not dissuade you enough from giving them your business.

Wow. This company went though a lot of trouble to disappoint a lot of people. Beautiful photographs, creative packaging and adorable clothing and accessories. The problem is after you pay inflated prices you may or may not receive your items. When you write to them they will tell you not to worry about it. I wrote 2 months later and some items are out of stock but they said they were too busy to refund me.
I'm too busy to send strangers 450$ and not receive the items I ordered and now I have to take the time to report them all over the internet and put them on blast. My first order I didn't receive a refund they promised for an item that was out of stock or a refund for an item they said they sent that I never received. I don't know why I ordered more from them I guess I was still hopeful. Now they told me items were out of stock (in November) I wasn't refunded and I received NOTHING from the entire order, 450$! I'm starting my own store here and I will never do this to anybody. I'm motivated to find designers and SMOKE this scam business. "Sorry we are too busy to refund you ", are you kidding me?

Over the last few months, I have been writing back and forth emails for a refund on a preorder that was canceled back in November. I finally called the bank this week to see if they could do anything. The customer service representative from devilinspired kept saying wait and they would pass the request to their "boss" when contacted. When I emailed in November, I was told their credit card servers were down and to check in January. It's seems they forgot, and only the following day when customer service emailed back to my second request did they list the order as officially canceled rather than in processing. My bank was very understanding, but most banks have a period of two months to make a claim.