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Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.
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The glasses were perfect. We previously had a pair that broke so we needed a replacement to fit our existing lenses
You really can't beat these prices especially when you have children that wear glasses. Basically a fraction of the price that you would pay normally at the eye doctor or at the eyeglass store. I highly recommend this company really great products great selection and really wonderful customer service.
Serial number etched on the exterior temple side clearly visible. Looks counterfeit and I'm very disappointed.
I ordered the Colored Havana Tom Ford 5313 glasses. I've had these exact glasses in the past I was looking to replace them and when they arrived not only are the frames not the correct color they are almost black and not the "tortoise" like color they are supposed to be but the lenses are giving off a Blue Aura all around where they meet the frames. I immediately contacted customer service where they are trying to tell me this is "Supposed" to be there and telling me the color is correct. When neither aspect is correct. I'm HIGHLY disappointed and very upset! I will NEVER order from here again!
I ordered my Prada glasses on Tuesday and received them on Thursday! That are absolutely gorgeous! This company is awesome what a great experience!
I currently had a pair so i knew the size and color. The glasses were perfect in size and quality. Delivery was as expected and I would order another pair!
I would give zero score to his business, they received the order claiming in stock, then you will be waiting an order that never arrives, when you feel scammed and try to cancel it, get refused, for, until you complained them with bank they sent a packaged, returned immediately, a month past, they still not process the refund, should avoid business of this when you make online purchase!
Don't buy from them, they will hold you order for months, and ignore any of your refund request, they had make false online advertisement to misleading you, you will regret purchases from them in the end
I got the Persol folding sunglasses and they seem to be authentic (which was a small concern given the low price) and I was very happy with them. I say WAS because I left them at the park on like the third day I had them! So mad but I'll be getting another pair from the site so I guess that is a review in itself.One thing is that I paid for 1-5 day shipping and I got them on the 6th day but other than that, great experience.
I tend to be wary of online-only retailers other than the Big Names everyone knows. I always Google the name to make sure it has some positive feedback, especially if what I am buying is priced well. A quick searched suggested DesignerOptics.com was legit and it turned out to be true. I got a confirmation email from them right away, a tracking number the following day, and the glasses a few days after that. Communication was great and the glasses are exactly what I was expecting. Thanks!
After reading so many bad reviews I was super skeptical about ordering from them. I placed an order anyway and my glasses came standard shipping and just over a week as you can see from these photos they're completely legit Box case and also inside glass tag with the company's glasses code to verify. I'm sure some people have had a bad experience like any other business but I will definitely order from them again I bought these glasses originally from Sunglass Hut for $340 I paid $200 less through these guys, definitely buy from them again. I entered the CLG code on Certilog and it came back certified authentic.
I ordered Tommy Hilfiger sunglassed almost a month ago and have not heard of it being ever shipped. I only received an e-mail at the time of making the order and 4 days later informing it is still being processed. I am getting a bit concerned and dissatisfied of such long order processing times.
I shopped from US to Australia from different sites previously and I receive my goods pretty quickly via air.
I have just contacted Designer Optics requesting update on my order shipping status.
I am having a second thought if I will ever reccommend Designer optics and definitely not going to order from them again.
No compren, es una estafa. Las gafas NUNCA llegaron y en el correo o el teléfono NUNCA contestan...
I ordered from them a month ago and it still hasn't shipped. I keep receiving emails of them saying that my order is still being processed and to be patient. I'm sick of waiting, they're never going to ship. I recommend you don't order from them, they'll scam you out of your money. Now I have to check with my bank about getting my money back. You're paying for something you'll never receive.
Don't go near them to buy any of their products. Pathetic customer service that dont even answer their phone if there is a problem! I have never had so much trouble as I have had with Designer Optics!
I'm shocked people, designer optics sends broken glasses, I ordered Dolce Gabbana and they came to me broken. Sunglasses were very expensive, what should I do now, will you send me new glasses that are not broken?
Took online order for Furla frames that were supposedly in stock. Then came the computer generated emails that they were trying to procure them. Instructed them via email to cancel the order. No confirmation. Tried calling, no answer. Put in a claim with Paypal. Finally, weeks after they sent the frames anyway. Immediately returned the unopened box per their instructions. Confirmed via tracking that the frames were received. Still awaiting refund. I see their standard computer generated bot response to negative reviews. Beware of this business.
Glasses come very quick and in the best condition. I've bought from the site many times and will continue to.
Not an honorable company. Designer Optics website says they don't accept used returns; yet they sent me used glasses with skin oils on the lens and nose pads. Even at that they took over a month to fill the order. Then they refused to let me return the glasses because they were "used."
Answer: Actually its not a scam, I took my glasses to a gucci retailer and had them verified.
Answer: Mine were authentic as ever Versace store confirmed
Answer: Not easy at all! You can send an email, which will likely take at least a week for them to respond, or you can call. I have called and emailed several times. There are only 2 customer service people (I asked when I called) so you sit on hold for upwards of an hour. It is horrible. Then when you do finally get a person on the line, or an email response it is just, "Your glasses are almost ready. They should be shipped out soon." When you press for more detailed information they put you on hold and then come back and say that the lab is currently working on them. If you email for more information then you email is likely never returned.
Answer: Their Customer Service is absolute garbage...
Answer: I put in an order from Canada back in April 2025. There were some delays in shipping and delivery due to holiday long weekend and availability of the frames I ordered from the store. But I did get my order after a few weeks delay. So they are legitimate. Price I paid for the frames was reasonable even with the dollar exchange rate. I would consider ordering from Designer Optics again.