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Designer Optics
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Designer OpticsReviews 485

2.7

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Designer Optics Reviews Summary

Designer Optics has a rating of 2.7 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention customer service, credit card and next day. Designer Optics ranks 18th among Sunglasses sites.

service
126
value
123
shipping
127
returns
60
quality
116
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Ohio
1 review
0 helpful votes
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Great
February 22, 2023

Love them...need order new pair! They are perfect need a new pair of clear frames.

Date of experience: February 22, 2023
Michigan
1 review
0 helpful votes
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Perfect
February 18, 2023

The glasses were perfect. We previously had a pair that broke so we needed a replacement to fit our existing lenses

Date of experience: February 18, 2023
New York
1 review
0 helpful votes
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You really can't beat these prices especially when you have children that wear glasses. Basically a fraction of the price that you would pay normally at the eye doctor or at the eyeglass store. I highly recommend this company really great products great selection and really wonderful customer service.

Date of experience: November 2, 2022
Florida
1 review
1 helpful vote
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Looks fakery
August 16, 2022

Serial number etched on the exterior temple side clearly visible. Looks counterfeit and I'm very disappointed.

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
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I ordered the Colored Havana Tom Ford 5313 glasses. I've had these exact glasses in the past I was looking to replace them and when they arrived not only are the frames not the correct color they are almost black and not the "tortoise" like color they are supposed to be but the lenses are giving off a Blue Aura all around where they meet the frames. I immediately contacted customer service where they are trying to tell me this is "Supposed" to be there and telling me the color is correct. When neither aspect is correct. I'm HIGHLY disappointed and very upset! I will NEVER order from here again!

Date of experience: August 12, 2022
New York
1 review
1 helpful vote
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Great experience!
August 11, 2022

I ordered my Prada glasses on Tuesday and received them on Thursday! That are absolutely gorgeous! This company is awesome what a great experience!

Date of experience: August 10, 2022
California
1 review
0 helpful votes
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Great quality
August 3, 2022

I currently had a pair so i knew the size and color. The glasses were perfect in size and quality. Delivery was as expected and I would order another pair!

Date of experience: August 2, 2022
Illinois
1 review
3 helpful votes
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This is a scammed business
July 27, 2022

I would give zero score to his business, they received the order claiming in stock, then you will be waiting an order that never arrives, when you feel scammed and try to cancel it, get refused, for, until you complained them with bank they sent a packaged, returned immediately, a month past, they still not process the refund, should avoid business of this when you make online purchase!

Date of experience: July 27, 2022
Illinois
1 review
3 helpful votes
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Don't buy from them, they will hold you order for months, and ignore any of your refund request, they had make false online advertisement to misleading you, you will regret purchases from them in the end

Date of experience: July 22, 2022
California
1 review
0 helpful votes
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Authentic quality product
May 23, 2022

I got the Persol folding sunglasses and they seem to be authentic (which was a small concern given the low price) and I was very happy with them. I say WAS because I left them at the park on like the third day I had them! So mad but I'll be getting another pair from the site so I guess that is a review in itself.One thing is that I paid for 1-5 day shipping and I got them on the 6th day but other than that, great experience.

Date of experience: May 22, 2022
New Hampshire
2 reviews
0 helpful votes
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Pleasantly surprised
May 20, 2022

I tend to be wary of online-only retailers other than the Big Names everyone knows. I always Google the name to make sure it has some positive feedback, especially if what I am buying is priced well. A quick searched suggested DesignerOptics.com was legit and it turned out to be true. I got a confirmation email from them right away, a tracking number the following day, and the glasses a few days after that. Communication was great and the glasses are exactly what I was expecting. Thanks!

Date of experience: May 20, 2022
Arizona
1 review
3 helpful votes
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Very pleased!
April 13, 2022

After reading so many bad reviews I was super skeptical about ordering from them. I placed an order anyway and my glasses came standard shipping and just over a week as you can see from these photos they're completely legit Box case and also inside glass tag with the company's glasses code to verify. I'm sure some people have had a bad experience like any other business but I will definitely order from them again I bought these glasses originally from Sunglass Hut for $340 I paid $200 less through these guys, definitely buy from them again. I entered the CLG code on Certilog and it came back certified authentic.

Date of experience: April 13, 2022
Australia
1 review
2 helpful votes
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I ordered Tommy Hilfiger sunglassed almost a month ago and have not heard of it being ever shipped. I only received an e-mail at the time of making the order and 4 days later informing it is still being processed. I am getting a bit concerned and dissatisfied of such long order processing times.
I shopped from US to Australia from different sites previously and I receive my goods pretty quickly via air.
I have just contacted Designer Optics requesting update on my order shipping status.

I am having a second thought if I will ever reccommend Designer optics and definitely not going to order from them again.

Date of experience: January 25, 2022
Colombia
1 review
0 helpful votes
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No compren, es una estafa. Las gafas NUNCA llegaron y en el correo o el teléfono NUNCA contestan...

Date of experience: January 4, 2022
Florida
1 review
11 helpful votes
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They're scammers, don't trust this site
December 13, 2021

I ordered from them a month ago and it still hasn't shipped. I keep receiving emails of them saying that my order is still being processed and to be patient. I'm sick of waiting, they're never going to ship. I recommend you don't order from them, they'll scam you out of your money. Now I have to check with my bank about getting my money back. You're paying for something you'll never receive.

Date of experience: December 13, 2021
California
1 review
2 helpful votes
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WORST EXPERIENCE!
November 4, 2021

Don't go near them to buy any of their products. Pathetic customer service that dont even answer their phone if there is a problem! I have never had so much trouble as I have had with Designer Optics!

Date of experience: November 4, 2021
BA
1 review
2 helpful votes
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Hey!
November 4, 2021

I'm shocked people, designer optics sends broken glasses, I ordered Dolce Gabbana and they came to me broken. Sunglasses were very expensive, what should I do now, will you send me new glasses that are not broken?

Date of experience: November 4, 2021
Florida
1 review
5 helpful votes
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Took online order for Furla frames that were supposedly in stock. Then came the computer generated emails that they were trying to procure them. Instructed them via email to cancel the order. No confirmation. Tried calling, no answer. Put in a claim with Paypal. Finally, weeks after they sent the frames anyway. Immediately returned the unopened box per their instructions. Confirmed via tracking that the frames were received. Still awaiting refund. I see their standard computer generated bot response to negative reviews. Beware of this business.

Date of experience: August 25, 2021
Pennsylvania
1 review
0 helpful votes
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Glasses come very quick and in the best condition. I've bought from the site many times and will continue to.

Date of experience: August 6, 2021
Illinois
1 review
2 helpful votes
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Stay Away
July 17, 2021

Not an honorable company. Designer Optics website says they don't accept used returns; yet they sent me used glasses with skin oils on the lens and nose pads. Even at that they took over a month to fill the order. Then they refused to let me return the glasses because they were "used."

Date of experience: July 17, 2021