DepopReviews 267

Never had a bad experience with depop. Make sure you always pay via paypal to be covered with buyer protection, and check reviews to see if they're reliable. But from what i've bought it's always been amazing. Would highly recommend. I've always been given positive reviews as a seller and always give a review to people i buy off and sell too. Love this sight

Worst experience as seller keep taking down listing that are genuine and is in line with there t&cs although there are thousands who breach it everyday. When you try to prove to them that you are right they give there automated response like 'decision is final' 'after careful consideration' what a joke. There customer service team are just pure awful not even sure why they have one better off without them. Best thing happened this year was when I got suspended with no real reason and youll see there response as 'taken after deep investigation and consideration' don't make me laugh.

Not to mention the app is full of scammers and frauds they need taking down but nop depop is after those who try to use there app honestly.

Loads of selling and buying app out there don't bother with this s***

Really nice to see stuff like this when shopping for, I don't know, NOT PORN? Would like to thank another reviewer for posting about this already as it needs to be talked about. These kind of listings never get taken down wether reported or not. It's disgusting; not the porn, but the fact that not only are the rules and regulations of this app fraudulent and unenforced but people are subjected to this kind of stuff at random while clothes shopping who may have sensitivities. Oh, and let's talk about all of the young girls of unverified age who can't sell a piece of clothing without their nipples out. How old are they, Depop? Your app doesn't look edgy or relevant, it looks exploitative and corrupt.

Wow, if y'all thought Depop was only a source for clothes and other miscellaneous objects, think again. The amount of porn books that pop up for sale on here is insane. Which is interesting, because their "Prohibited Items" list (which in itself is a bald-faced lie, as Depop doesn't actually stop people from selling USED MAKE UP, PHYSICAL PORN, and when they do enforce the rules, they don't apply to big sellers who bring in the $$$ for them) lists porn as a no-no. And it's the good, old fashioned, exploitative-to-women porn you see on there the most. Seriously, just search for it. Gross, corrupt company that exploits the idea of "recycled fashion" and "inclusiveness" while allowing people to sell items that are unsanitary and inappropriate for a clothing/goods based app. Oh, and try reporting stuff, you'll be ignored.
Oh, and they WILL NOT FEATURE ANYONE WHO USES A MANNEQUIN TO DISPLAY CLOTHING BECAUSE IT DOESN'T FIT THEIR "IMAGE". Inclusive, right? I think the most hilarious part is that they won't state it outright anywhere, no, they just won't feature you. Some of us are physically challenged or do not have the resources to model / use a live model. But I guess we don't deserve to be featured on the Explore Page, right? Maybe I should try getting some more photos of myself trying to model with my bum leg so that Depop will finally feature me and exploit me for marketing as proof of just how "inclusive" they are.

A regular seller and buyer on the app for years - until recently my account was suspended by Depop help assistant Kristen.
I had recently purchased an item which unfortunately was too small - I then immediately relisted the item acknowledging/referencing the original seller (they were in my possession in the exact condition)- - They were boots photographed on a wooden floor nothing extradorinairy! This resulted in my account closure. Never again!
*******@daintydanielle
Au revoir Depop!

Let me tell you why you should NEVER use Depop.
If you've ever gotten a defective item on EBay, Mercari, Poshmark, you know that all you have to do is open a case and send a photo. Days later they send you a return label. Easy.
Not Depop! Their app will claim to protect you, but when you get a defective dress in the wrong size, and you go to report it, it tells you that they don't get involved, and you need to contact PayPal. What? Incredibly lazy and irresponsible. They're saying that they offer a marketplace and that's it. You buy, you get a bad item, not their concern.
If that alone isn't enough to make you download Mercari, Poshmark, Thred Up, Vinted, or Curtsy and delete Depop, check out all of the counterfeit items that they never take down. Don't risk it. Delete Depop. They don't care about their customers.

I'm a seller on Depop and I haven't had any issues. Potential buyers read descriptions and ask questions. We respond to each other in a timely matter. Everything is very easy to use! If you sell just regular goods like decor, low end fashion and accessories, you'll run into no problems. I don't trust any platforms selling high priced items or buying high end goods. The fee is only 10% compared to Poshmark which makes this more desirable to sell on. The platform is overall good but a little lacking:

1. There's no way to see my own shipping costs as a seller. I would have to edit the listing and its shipping info to see what option I've selected. Not very convenient as I can't remember every setting I put for shipping. Sometimes I offer free shipping to buyers but I can't tell unless I dig deeper.

2. Messaging platform should allow images. I send potential buyers images they request but it's in a Google drive link or something else. As a person myself, I feel safer if I know images are sent through the platform. If they're inappropriate, allow them to be reported. Sometimes, items get damaged and images for proof helps the case more. It also helps the buyer/seller communicate better.

3. Flat shipping rates are a little high but that's to be expected for Priority Mail and insurance up to $100.

4. Customer service is a bit lacking. Sometimes you have a seller or buyer emergency and they would take 2+ days to reply. When they do reply, it really stretches too much time and sometimes buyers can be impatient or mistrust you.

5. Depop referred me to file an insurance claim with USPS even though the label is provided by Depop. To me, that makes no sense. USPS has less incentive to help a regular customer as opposed to a partner company.

It's overall a good platform to sell on. I personally haven't ran into any issues with any buyers. The demographic is perfect for the clothes and accessories I sell. The platform is also much easier to list on, compared to eBay. I highly recommend it if you want to get rid of some stuff you have.

I started my little bag and accessory business in Depop. I always wanted my own little online store and at first I saw Depop as the perfect start to doing that. After continuous harassment from them about my products apparently being counterfeit (I CAN ASSURE YOU THEY ARE ABSOLUTLEY NOT) they deleted my account.

I was so angry I had a 1000 followers just about and was just last 900 sale and every single review was 5 stars! Anyway I decided that the way the dealt with it was disgusting. They told me the decision was final even after all the proof I sent them of my vendors and manufacturers. And they told me I'm banned from ever using Depop again.

I decided to build my own website and market my online business on instagram and have turned over £1000 + this month alone! Honestly guys don't use this platform, they take too much percentage and they have no respect for their users. I'm much happier now that they don't get a cut out of my little business. I would always UNrecommend them to everyone I know!

Be careful and if you're a business owner using Depop to start up just be weary!

Sellers be aware. This company is awful. Buyers will buy your product, use them and will ask to return back saying the description didn't match. Paypal will take buyers side and will ask you to pay full refund. Depop charged 10% selling fee which you have to incur. On top of that you pay more by refunding and you are not getting back the selling fee and shipping charges. It's a scam. Please don't sell items there as paypal will never take your side.

Very frustrating platform, I've never experienced one so unprofessional. Not sure if they have any real people working at DePop or just bots. Have removed several of my items with no warning, I'm assuming because they are higher end designer items. I emailed with proof of authenticity (certificate of authenticity from 3rd party professional service, I sell vintage and have all items authenticated), no response. I feel like my account has been flagged now because they keep removing item after item. I have proof of authenticity for all my items. They either have people who have no idea what they are doing working for them or they just delete items randomly. It's completely bizarre. The email response was generic and unhelpful and asked me to provide proof of authenticity AFTER I had already supplied certificates! Their customer service makes me think they are part of a program that gives jobs to cognitively impaired and illiterate recently paroled inmates trying to reintegrate into society.

Absolutely disgusting customer services. All for the buyer and not the seller. Take 2-3 days to respond to emails then when I do I get 2 different responses. A buyer claims my item was not as described and got there money back I left feedback which was removed. They don't care that this buyer buys all different sizes on Depop claims there money back and re-sells on the same site. How can they let fraud like this happen on their site they need to take responsibility! AVOID SELLING ON HERE CAUSE IN THE END YOU WILL LOSE YOUR MONEY.

You will end up owing more in fees than they claim up front. The users constantly follow/unfollow you in some sort of attempt to built a following. It's REALLY annoying. If they were selling something people wanted to begin with, they wouldn't have to scam people into following them. Also, I tried to reverse a sale and a customer got abusive with me for no real reason. The people on this site think they're hot sh*t and have an attitude problem. Closing my account...