Depop

I started my little bag and accessory business in Depop. I always wanted my own little online store and at first I saw Depop as the perfect start to doing that. After continuous harassment from them about my products apparently being counterfeit (I CAN ASSURE YOU THEY ARE ABSOLUTLEY NOT) they deleted my account.

I was so angry I had a 1000 followers just about and was just last 900 sale and every single review was 5 stars! Anyway I decided that the way the dealt with it was disgusting. They told me the decision was final even after all the proof I sent them of my vendors and manufacturers. And they told me I'm banned from ever using Depop again.

I decided to build my own website and market my online business on instagram and have turned over £1000 + this month alone! Honestly guys don't use this platform, they take too much percentage and they have no respect for their users. I'm much happier now that they don't get a cut out of my little business. I would always UNrecommend them to everyone I know!

Be careful and if you're a business owner using Depop to start up just be weary!

Depop is full of scammers, every other designer item listed is a replica. I have attached a photo of my PayPal dispute resolution page (I have been scammed 5 times by Depop sellers this year alone!) - all items were purchased in Depop and were either never shipped or counterfeit. Thank god for PayPal's outstanding customer service all were refunded. My favorite one was a pair of Valentino trainers for £300 that were as fake as the light of day and the seller was refusing to own up, had to compile a case comparing them to my genuine pair just to get my money back.

Then Depop closed my successful selling account of 4+ years with a total of all 5 star reviews for apparently trading "outside Depop" - in reality all my items are listed on both Depop and eBay and by default eBay listings get way more traffic and 9/10 times sell there first. Meaning I would have to mark Depop listings as sold.

DEPOP WAS SILENT WHEN I WAS BEING SCAMMED all those times but the minute they falsely assumed I was saving on fees they suspended my account.

GREEDY GREEDY GREEDY

I am absolutely furious. I have used depop for over a year now. At the start It was going ok. Now in the last 6 months they keep removing my items.
Just last week I had a buyer who kept messaging me to know where I lived so they can come and collect a brand new eyeshadow palette off me, but I kept replying to the buyer saying I only sell in the app I am not going to say where I live but they kept messaging me so I informed depop. Instead depop did not do anything to the buyer and instead they removed my item and sent me a warning about asking buyers to purchase outside the app even though I provided them proof of the message. When I contacted depop about this they said it was an error on the system & restored my item. Bare in mind over the last few months they removed more of my items that they did no restore in the months before even though I contacted them providing proof and saying none of my items went against their prohibited items but they do not respond. Now today I wake up and see my heels for no reason have been removed apparently cause they have been worn, since when has shoes being worn once been an issue? I've sold before shoes on there but for some reason this time its a hygiene problem?. These heels have been listed for ages as well as my other items that they removed over the last few months.None of my items went against their policies. And now today they sent me "final reminder before they suspend my account " because apparently I am selling outside the app. I've made no sales within the last couple of month so I am fuming why they randomly decide to say this.
Absolutely unacceptable they don't even review reports properly. They don't even check the items properly or why would they just slap you with random reports nearly every other month. 1 day with a so called prohibited item report, another day with an out of app payment for a buyer report, another day with a used item report. Ridiculous To the point now they are saying to me this is my final chance. Well I give up and deleting my account before they decide to suspend for removing another item for absolutely no reason. Also the fees are so bloody high, they say 10% but it's absolute bull how they charge. Awful experience.!

Must be run by crackheads - there is ZERO help or communication. If I could give zero stars, I absolutely would. Save yourself the hassle and buy from local merchants or ANYWHERE but here.

Awful customer service, told everyone to delete the app! My account got suspended for no reason, I want to buy things but I cannot.

Don't buy anything in this website, you will never get it and Pay pal will not help you get the money back.
I lost $90. This is a scam site.

EDIT: As of several hours after publicizing this review and attempting to reach out to Depop Support, they have continued removing my items with no reason stated and no response to my inquiries. Boycott this company and their malicious and biased attacks on small businesses.

I've been selling authentic vintage clothing online and at in-person markets for years. I am a small business, and I depend on my income from my business. I don't use Depop much and my following on there is small; nonetheless I have nothing but 5 star reviews. Recently I reported a user for blatant search manipulation / fraudulent listing practices (literally listing an item under a brand name it was not) because I got tired of wading through HUNDREDS of false listings to find an item I wanted (Depop allows so many sellers to break and bend the rules, because they don't pay any attention). So what happened? I woke up to an email that literally my most popular "liked" item that had been up for months had been removed without any explanation for "listing practices" with THE MOST condescending email. It is SO OBVIOUS that this was a completely personal and petty strike against my account for complaining and a shot at me as a smaller seller. All of my listings are identical, in a few years on Depop I have never once been reported or had interference like this for any reason. Someone on support apparently was having a bad day and took it out on my account. These are the kind of repulsive human beings that are in control at this app and this is what one should expect when using it. In a time with so much hatred and undercutting in the world, no one needs this, Depop.

As another has stated, its run by vindictive staff who try to target & sabotage smaller sellers, whilst bigger ones can run amok and do what they please. Including stealing and using my photos which isnt even legal!
The past few days every item I've listed they instant removed. I've just now had another 30 removed and a email from a maria saying this is my last warning before account suspended. I replied back to her to point out where the valentino bra I'd uploaded BREACHED any rules eventually I got a reply of " this email address is not monitored message not recieved" bull she so got that message noticed they show pics of items removed but not the description so you cant pick them apart. I was originally targeted by another seller on my first removals ( I knew who and confronted them) but now it's just Depop agents being petty at small sellers who will have the audacity to question them, very unprofessional, they're like vindictive kids. Actually targeting their own incomes gonna cut down some of their jobs, they're gonna be sorry when karma hits. I use to just reupload all items only a copy paste job but this time I've re uploaded only 4 I honestly cant be bothered with them no more. It's just run by malicious staff & the sites full of timewasters. I've had abuse of buyers in past but then I was the one given the warning by depop and told they're not going to say anything to the other person lol. Also be very careful they manage to steal money out of one of my bank accounts that wasnt even connected to PayPal and hadnt been in months and had never been to do with depop

DO NOT BUY *******@ALLEXABARON she claimed that her paypal wasn't working so i had to use something called "Cash App" she took my money and then a few days later has blocked me

Try to avoid as much as possible. I VE BEEN SCAMMED INSIDE THE APP, ive lost 400 hundred pounds when a Depop staff asked me to confirm my card details for my first registration.

Totally horrible...after every logout i need a new passwort, because i will not be recognized as a existing customer...Helpservice is absolutelly not able for support...HORRIBLE!

Depop doesn't know how rip-offs operate online, so they're always in the dark about what to do. In short, they let scammers get away. If anyone needs a website to scam on, this is the one! An unhip place for hipsters to scam.

There are rating systems in place, in online market places, in case a buyer receives a bad item, for a reason. So you can let everyone know there's a scammer. NOT ON DEPOP! EVEN IF you leave bad feedback for a bad seller, Depop will mark your review as 5 star anyway! NOTE TO REVIEW LEAVERS: Make sure you're clear in the review about what the seller did wrong, the star system does not function (that or the people working there are very shady individuals). IT MAKES ZERO SENSE FOR A BUSINESS TO ENABLE SCAMMERS ON THEIR WEBSITE. If your business is known to harbor rip-offs (a negative) and honest people get ripped off (a BIG negative. They have the money!) then honest people won't return to your site (seeing a pattern here? BAD.) which means the only people left... ARE RIP-OFFS! Good job, Depop! You'll learn eventually. Not today unfortunately...

At this point I'm going to take ALL of my things off Depop and sale elsewhere! The fees are RIDICULOUS! I feel like I'm just giving away my stuff for FREE AT THIS POINT!

Platform has unclear policies and is not a safe platform for handling money! Wouldn't recommend to anyone!

For the 3rd or 4th time in the year or less I've been using Depop, I've yet again purchased something from a verified user who is ACTIVE, has ACTIVE LISTINGS, POSITIVE REVIEWS - and not only do they NEVER ship my item (after a week) but they have not once responded to any comments, messages about where item is or what's going on, or even the Paypal dispute I had to open to get my money back. And guess what? THEY'VE BEEN ACTIVE EVERY DAY THE ENTIRE TIME (the app tells you on the person's profile when they were last active on the app) and what does Depop do? Nothing. Absolutely nothing. This EXACT scenario has happened to me several other times, and every single time the person is allowed to keep buying and selling without repercussions. Depop doesn't have standards - all they care about are ratings from dumbsh*t, useless, phone-addicted teenagers, like all of the ones who have tried and failed to scam me.
Also, enough with this "influencer" garbage. The only people who are considered "influencers" on Depop are all of the kids still living with their parents, not having to pay rent or work a job like the rest of us while they "build their brand" and "disrupt the industry" - because guess what? They have the free time and the complete lack of responsibilities to facilitate that.

This is a brilliant way for scammers to succeed. Do not shop on this site. The sellers will not respond.

1st:
Many buyers are scammers. They use treats to make off your items like: pretended didn't receive the items, or said that your items are not authentic. Which you have tracking number and requested signature, and you are 100% sure the item you sold are original which you bought from official stores back in the days. So paypal and depot will refund their money, so they will have the money and NEVER send back the items to me. Which means, they have the money and the items! What a disgusting selling path. I have sell on Ebay, Etsy and i also have my own website, i never experienced such a disgusting selling experiences.

2nd: And Depop never stand on your side, their customer service will never get to reply you (funny right?) not even one reply, i am curious about how they run this business.

3rd: Also Depop they are TOTALLY LACK of Vintage luxury items knowledges, they will keep removing your Vintage items said its not original. This is totally unbelievable, which i have been selling vintage items all my life and this is my main professional. I requested to talk to the so called depot verify expert, they have no reply which means they refuse it right?. WHY? Because they know we are more experienced on vintage them them, and they just want keep some face. Or this is how to make off our seller's money too. Because they took 10% commissions for every sales, but if there have any disputes then that 10% will not give back to buyer. Which means seller loses their products, money and still need to pay off the extra 10% commission that they took off from seller from EACH sales. Ridiculous!

As a experienced 15 years of seller on the internet with excellent reputation. If Depop didn't improve this serious problems what i mentioned above. They will end up fail in this business and closed.

Think twice before you join them as seller.