Depop

Depop is a scammer's paradise. Nearly all of the "sellers" are inactive, despite having active listings. Depop does not remove inactive listings, so if you are unfortunate enough to buy from one of these sellers, you'll never get the item you paid for and you'll be out the money, despite Depop's fictitious "money back guarantee". Sellers list items for sale without a description, you ask the seller the size or another legit question about the item, and you never get a response. I'm convinced none of the sellers on Depop are legit. The "message to purchase" nonsense on some listings should also tip you off its not legit. So many active listings and inactive / scam sellers with no intent to sell. I've ran across a seller who had a "message to purchase" spiel on their listing, messaged them to purchase the item, only to be told they lost the item, even though there is no mention of this in the listing, and months later the item listing is still active for sale! I even ran across one seller who clearly put on their profile, "Nothing is for sale", despite having active listings for sale, and Depop would not remove the listings, despite checking back over the course of 2 months and the item listings still being active... If the items aren't for sale and aren't ever going to be for sale, the listings should have been removed. Customer service is a joke. I recommend buying from literally any other platform.

IF DEPOP STOLE YOUR MONEY READ THIS
The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report the scam to the FTC online, or by phone at *******357 (9:00 AM - 8:00 PM, ET). Jan 21,2022

GOOGLE TO FIND THE GOVERNMENT WEBISTE

CALL THIS PHONE NUMBER AND REPORT. IT IS A GOVERNMENT RAN PROGRAM TO HELP STOP THESE COMPANIES FROM SCAMMING AND STEALING YOUR MONEY. IF YOU SELL/BUY ON DEPOP KEEP THIS INFORMATION HANDY. Trust pilot delete my post when I I posted the same thing over there. Can't trust reviews on trustpilot or depop.

Depop deleting negative reviews.

I purchased a pair of crocs, a couple days later the seller claimed that they were unable to get to the post office (collection services from Royal Mail and Evri available). Before I could respond, they issued a refund. In my response, I said that I would rather have the crocs and there's no rush to ship. The seller responded, the refund has been issued and I can buy them again (they listed the item immediately and increased the price by £5). So I reported the seller and left negative feedback with the truth of what happened. My review was removed because it was deem as revengeful and/or hurtful, and not an accurate representation of how the transaction progressed or how the other user behaved. Your feedback has now been removed - kindly take this email as your reminder of the rules. Also, I have received several messages from Depop support - my account has broken Depop's rules. Reviews are available for a reasons and I left a review so other buyers would be aware of my situation. They shouldn't be allowed to pick and choose all the positive reviews when someone has had bad experience.

My grandson loved the jacket! Our only problem was that the post office lost the package. It took a week after they said it was delivered to track it down. But this was totally the USPS error!

I sold a purse a year ago and every month they try to take the money out and I have to make a case with the bank to the point that I'm closing my bank account as the only solution!

I was/am a seller on depop. The app is terrible. It logged me out of the app after a few months, which is fine. However, after several attempts it locked my account for getting the password wrong too many times, again thats fine. Where i have an issue is the recovery and support from the app. I have tried multiple times to get them to send me an email to multiple email accounts and never received one. The q&a responses are no help and I was unable to find a way to contact them directly. I received an email telling me I have a sale and now have no way to get into my account to do anything about the sale.

I have also had issues in the past with trying to cancel orders. I had an item sell that had previously sold on another platform that i forgot to remove from depop. That is my mistake. However, I could not find a way to cancel the order or request the buyer to cancel the order. The only thing I could figure out to do was to message the buyer and inform them of the issue. The item is still not canceled months later and is sitting there telling me its time to ship it. The lack of features and options for help/support as well as just ease of use once you get into the app, at least for sellers, makes it feel like it is incomplete. I am for sure done using this app, at least for now, until improvements are made.

I have NEVER in my life experienced such horrendous customer service in my entire life. They have no live chat, no phone line, you can only contact them through email with which they take around 4-5 days to reply.

I sold 3 items on Depop and one of which was a £100 Louis Vuitton tie (Take in mind they send the payment out 3-4 days after a buyer has purchased your item). I woke up the following morning to my account being banned with no email or reasoning as to why. I spoke to around 10 different employees all telling me completely different things. For example, one of them said 'unfortunately we cannot re-activate banned accounts' and then another employee asked for 'proof of postage and receipts that I had in fact sent out the items'. So literally all employees contradict each other.

Anyway, after sending all relevent info (proof of postage, receipts, proof of authenticity), it has been a month and they still have not got back to me regarding my payout. I emailed them again this week asking them what the hell is going on, their response was 'We have reached out to the buyer to clarify a few things then we will get back to you'.

THEY ARE HOLDING MY MONEY FOR NO REASON. I AM 99% sure the way they are going about this is illegal, Please please please for the life of me, stay far away from this company and just use ebay for selling your stuff. They have amazing customer service, live chat, and you can request a phonecall in 2 minutes. I will never over my dead body use Depop again. A profile with over 50 5* Star reviews to be treated like this! Unreal!

Stay Away From This app. The app is a big scam, I am positive they collect they money to themselves. You will never receive your money if you are a a real seller such as myself, the app will ask you to ship and update shipping details then you will recommend your money, BUT YOU WILL NEVER DO.
As for the "sellers" on the app most of them are SCAMMERS, you will never receive the item you purchased and if you reach to depop team, they will not do anything. IAM PRETTY SURE THAT THOSE SCAMMERS ARE PART OF DEPOP TEAM.

SO JUST STAY AWAY FROM THAT APP

Zero stars should be an option. I have obvious proof that package was delivered somewhere other than my own home, and they won't accept it. They only accept specific evidence- which you have to do all the work to get. You have to contact UPS and get them to do a investigation, then get them to provide you with a letter admitting that they didn't deliver to your address, on official UPS letterhead, and they keep going on and on. Seller is only required to provide a tracking number that doesn't even have to show your address - as long as the city and state match - it's 100% that you received the package - UNLESS you jump through those hoops and get that UPS admission on UPS letterhead. Anyway - attaching photos to show how obvious it is that the package wasn't delivered to my home. Risky, risky, risky on Depop. They won't get any more of my money. 6 transactions (only 4 actually went fine) and that was it for me. Too many problems and favors the seller in ways that are too uncomfortable for me. I just basically was robbed through depop and the seller using a subpar shipping service (UPS SurePost)

I asked why the Purchases link is not available both on my lap top or on my Samsung Galaxy to which you asked me to trouble shoot? I told you that I just downloaded the latest version to my phone. Why is my laptop having the same problem as my Samsung Galaxy? Why does this simple function found on EVERY OTHER MARKETPLACE not found on yours?

Why are there multiple complaint links on google going back 6 - 12 months asking if any one else has experienced not being able to find the purchase button?

Why is it that your sellers feel free to cancel sales and buyers can't leave a negative review for that sort of unprofessional behavior? No courtesy message from the seller of any kind. No repercussions of any kind. So in a sense, your company enables bad business practices which will also be on my review of your company as a whole.

You know... when you do right by someone, chances are that person will tell a couple of friends about their positive experience. But when you treat customers the way I've been treated by that poor excuse for a seller, and your customer service team asking me to work for Jesus and resolve issues that have nothing to do with either my laptop or cell phone, but everything to do with your website, well that person will go out of their way to tell as many people to NEVER do business with your company and if by the off chance they did, they should cross their fingers and hope all goes well. Because if it doesn't. They are on their own.

Less isn't more when it comes to customer service. That's why you lost a customer today and why I will visit 10 sites including several links on youtube to let them know that help means nothing to your company. It means receiving a generic cut and paste email with instructions on how you can fix your own problem or how you can go F$#& yourself if you decide not to follow your time wasting steps.
Closing my account!
EA

Depop customer service team really needs some training in customer service and logical thinking bc none of their policy makes sense. I emailed them to get help when the buyer didn't contact me for more than 2 weeks to notify me that the person has moved to a new address after ordering an item from me and asking for a refund for the item she didn't pick it up from the post office even with the full tracking information saying that it's sitting in PO, just bc her lazy $#*! didn't want to go pick it up! It's too obvious to me that the buyer trying to scam me bc even tho she knew she was moving, she didn't give me the new address for the last 2 WEEKS. And now, depop tried to give me some moral lessons saying that not returning the item to the buyer is not nice. And when I told them I changed my location, I don't have the item, now they are saying 'After a closer look at this, as a one-time goodwill gesture, we will reimburse you if you refund the buyer in full.' ONE-TIME GOODWILL GESTURE? You reimburse that money to the buyer not me what the heck? The transaction closed when I sent the package to the buyer's address that she provided on PayPal and reached the destination. It's none of my business if the buyer didn't want to pick it up from the PO and sent it back to me again. I got my own life to sort out not like the buyer, I cannot be responsible for the buyer's nonsense. Have some logic depop. Not trading on this dumbass app anymore lol

UPDATE: This user changed their name *******@vhsbabydoll on Depop to avoid the bad reviews. Their reddit user is u/ultraviolxnce. DO NOT buy from them, they are a scammer that sells counterfeit items and will not refund the total amount of your order.

I bought an item *******@1990sDoll. I noticed that the item was counterfeit and quickly asked for a refund before she shipped it because I did not want junk. She had no idea what she was doing. She did not refund the total amount and when I pointed this out, she whined "I'm so broke at the moment I have around $15 to my name and I literally can't send anymore". Complete bs, I sent this scammer the money for the item so they should be able to refund the whole amount. I later found out this was a kid that was selling, who also whines on reddit. The partial refund she did send has still been pending for days. Depop has not been helpful about this situation either, and while they claimed to have messaged the seller, they refuse to issue me the total refund. Depop also needs to have an age limit on who sells. DO NOT BUY *******@1990SDOLL!

The site is full of scammers and petty people. I ordered a pair of earrings from akstylez and when it arrived the package was empty and ripped. Opened a dispute with paypal, and in response they blocked me and left a nasty review on my store, telling people not to do business with me and a bunch of lies. All over 7 freaking bucks. Now that's a horrible thing to do to someone with a little store when yours is huge. They did it because they knew that even if I left a bad review it wouldn't matter because they are a "depop top seller" and top sellers easily get bad reviews removed. Where it is harder for someone like me with only 6 sales. I believe the seller is responsible for the package until I receive it. Even though the post office confirmed the envelope was empty when they received it at their facility they still felt the need to be spiteful. I had not even planned to leave a review on their store. I just wanted a refund or replacement, but their behavior was not acceptable. Depop will not reprimand top sellers, so if you get scammed by a top seller goodluck. You're negative review will be gone in days.
They will make it seem like I was in the wrong, for asking for a refund on an item I never received and they will get away with it. Because nobody cares about the fate of little shops on depop.

Guaranteed that this company(?) will not exit in a year. As soon as I heard them say "If you like fashion and the planet... " really? Idiotic.

Wow, if y'all thought Depop was only a source for clothes and other miscellaneous objects, think again. The amount of porn books that pop up for sale on here is insane. Which is interesting, because their "Prohibited Items" list (which in itself is a bald-faced lie, as Depop doesn't actually stop people from selling USED MAKE UP, PHYSICAL PORN, and when they do enforce the rules, they don't apply to big sellers who bring in the $$$ for them) lists porn as a no-no. And it's the good, old fashioned, exploitative-to-women porn you see on there the most. Seriously, just search for it. Gross, corrupt company that exploits the idea of "recycled fashion" and "inclusiveness" while allowing people to sell items that are unsanitary and inappropriate for a clothing/goods based app. Oh, and try reporting stuff, you'll be ignored.
Oh, and they WILL NOT FEATURE ANYONE WHO USES A MANNEQUIN TO DISPLAY CLOTHING BECAUSE IT DOESN'T FIT THEIR "IMAGE". Inclusive, right? I think the most hilarious part is that they won't state it outright anywhere, no, they just won't feature you. Some of us are physically challenged or do not have the resources to model / use a live model. But I guess we don't deserve to be featured on the Explore Page, right? Maybe I should try getting some more photos of myself trying to model with my bum leg so that Depop will finally feature me and exploit me for marketing as proof of just how "inclusive" they are.

Buyers take weeks to send clearly fake items. The buyer protection is a joke. Not a reputable site as you can tell by the 1.1 rating. Go elsewhere