Depop

In theory Depop is a good idea, however, it needs it's users to abide by the rules. At the moment Depop claims they are a simple marketplace, because of this their customer service is awful and any problems have to be raised through Paypal. Unlike eBay they don't have a resolution center, or any of the same buyer protections in place. The main problems with Depop is that items just stay listed on the app, there is no expiry. I have found that i have bought things from people who no longer have the app or have changed their email, so the items don't arrive. I've also bought counterfeit items listed as genuine and have had a nightmare getting my money back. Another thing is that there are a lot of teenage girls who are selling on this app, they don't necessarily know how to correctly list and describe items and so I've also bought items which have not been described correctly. If you are a buyer, just beware. Before you buy, ask questions and make sure the seller is still using Depop. For now i've stopped using the app, just because of all the problems i was having. If they make improvements like sort out their customer service, offer buyer protection, make tracking information available for items, then i may start using it again. But for now, my advice is to stay away and use eBay.

Bought a handbag fir over $800. Seller out in random tracking# from Amazon. Can't even get help from DEPOP. You have to go through PayPal, down hours in phone & email just TRYING to recover your STOLEN money. DEPOO is a joke & ENCOURAGES FRAUD. DO NOT buy from DEPOP‼

Absolutely disgusting customer services. All for the buyer and not the seller. Take 2-3 days to respond to emails then when I do I get 2 different responses. A buyer claims my item was not as described and got there money back I left feedback which was removed. They don't care that this buyer buys all different sizes on Depop claims there money back and re-sells on the same site. How can they let fraud like this happen on their site they need to take responsibility! AVOID SELLING ON HERE CAUSE IN THE END YOU WILL LOSE YOUR MONEY.

If someone doesn't like u or u don't accept their lowball offer, be prepared for them to report your items, and for customer service to keep threatening you. Many people can be posting the same things as you, but you get threatened and items deleted. Customer service is the worst I've ever experienced. They don't care about their sellers AT ALL. They punish you based on false accusations. I've sold over $300 of stuff this week on there yet they are threatening to ban my account bc of a false claim. Not a company I want to be profiting off of me, another platform that treats sellers with respect will gladly take my money. Not to mention, buyers are scammed so frequently and don't see their $$$ back, but they don't do anything about THOSE sellers. Depop you are THE WORST I DO NOT RECOMMEND!

This app is terrible and beware that they will randomly delete your items/ account without reason and the app itself crashes all the time when I try to open it. As a seller, i can say the whooping 10% is beyond ridiculous and the fact that my items, despite me obeying all their rules about posting items still get deleted randomly. I had a top listed for sale for months and no issues, attracted so many likes and attention and received countless messages about the item and next thing i knew it was randomly deleted because I had apparently disobeyed their policy.

Speaking of policy, their policy and protection for sellers are also joke. For anyone wanting to buy off depop, make sure the seller is doing tracked postage because if they're not and your item(s) get lost you won't get your money back because depop has 0 support for buyers at all.

If poshmark was available to australians, you'd never see me selling anything on depop. You're better off trying to sell your items on gumtree or Facebook for interest free or poshmark and eBay for less than a 10% fee. This app is an absolute joke, the people running it are just looking after themselves and trying to take the most they can from you to fill their own banks - absolutely disgusting.

Best quality fast shipping and good customer contact! 100% Best 👌 thank you a lot! Shoes are perfect

I recently purchased a Chanel shirt that ended up fake. The seller agreed to refund the purchase and provided his return address for shipment. 10 days later I received a ln email from depop warning me that my account would be compromised if I don't return the fake shirt promptly. The email said my shipping cost will be refunded when a receipt is sent. After going through the hassle and sending the fake shirt, I provided the receipt as requested, in response I was forced to give a PayPal of my own or a relatives account even though instead of my original form of payment. I don't like using PayPal and I never receive any funds through this account. The process is a pain in the ars. And definitely not worth my time and effort,
I have not received my refund yet and retrospect I should of just tossed the shirt as it is legally required and closed my account to avoid further threats. Who needs the hassle of a botched refund system and non ethical requirements. The seller should not sell fake items, it is not my responsibility to go out of my way to fix it. If they want a fake item they should send a return shipping label and not bother shoppers.

I enjoy Depop as it easy to sell on and usually great. The only issue I have is their support, it's absolutely insane that such a large company handling peoples money does not have a direct phone line. I had an issue of missing payments and contacted Depop who said to email them but also you can message them on twitter, I did both of these things. On twitter they just responded and said to email them… I received an automated response that did not answer anything and I've been waiting for a real person for three days now. Previously I had an issue where I didn't recognize a charge on my bank account. They assured me they would never charge my bank account directly and told me to ask PayPal. PayPal said it clearly is a charge from depop as it only says DEPOP. When I asked them again to explain what the charge is they just stopped responding. Once things get difficult and they actually have to use their brains for a problem they go silent. Absolutely ridiculous, why am I giving them 10% of each of my sales if they can't even help. I'll never get the $11 from the missing sale because I can't prove that I refunded the buyer because they can't tell me where the money went.

It's a waste of your money, however little you spend. There was very little description about the item's provenance. I didn't realise I was buying an overpriced, worn ASOS product!

My account was suspended as I had gotten hacked and not realised
They are refusing to give my account back
And there was money sat on that account from selling my items which they are also delaying to get into my account
I am fuming

Removed all my items for sale within 2 days. Even items that sold years ago! Wtf?
I didn't list anything on Depop for ages now as it's 99% time wasters on there. Go EBay and Vinted. They are the best

DONT SHOP AT DEPOP
Yeah it's great, there's hella thrifted clothes go buy however the creators of the $#*!ing app and the support team are absolute TRASH.

TWICE now I've purchased items and didn't receive them and Depop refused to help because it had been over 90 days. I buy a lot of stuff online and I'm not one of those people who tracks every second of the shipping, so I get that I need to be more careful. But if two items in my receipts still say "waiting to ship" wouldn't that be a shop issue and not with me?

Point is there is no customer support team. I would highly encourage everyone to stay off this app UNLESS YOU WANT YOUR MONEY STOLEN!

I even tried leaving feedback for the shop and THEY TOOK IT DOWN. Literally there's no justice in this at all for me, only for the shop, and now they've kept my money.

Bought an item from someone, only for them to message me and say they never had it. They also "didn't know how to give a refund" despite being on the app for two years. Then they disappeared off into the sun.

I contacted Depop immediately with screenshots of everything, only for them to tell me that I needed to wait a week to file a report, THEN they would message the seller asking them to issue a refund. They wanted t give a blatant scammer a chance, despite them literally saying they wouldn't refund me.

There is NO buyer protection whatsoever. By far the worst customer service I've ever dealt with, I genuinely have a hard time believing these a humans handling complaints and not bots. Now, I'm stuck filing a dispute with my bank and the Better Business Bureau. After years of being on Depop, I'm done. I never have these issues with Poshmark, eBay or Mercari.

If you want to scam someone on Depop, please have at it. You'll get free money, and Depop will do absolutely nothing to stop you.

Thank you for making this such a headacahe to deal with during the holidays, Depop!

I have used depop for 3 years now. I have been scammed numerous times, and lost money every single time. Depop does not have customer service or support. They will email you only to say there is nothing they can do, not matter what the problem is! Even if they AGREE that you were wronged, you are 100% S. O. L.
Buyers and sellers scam you with INCREDIBLE EASE. If you don't pay with paypal, you will lose MASSIVE AMOUNTS OF MONEY.
Customer support is NON EXISTENT. All they know how to do is say "sorry there's nothing we can do!"
They play favoritism HARDCORE with their older accounts. I have only been put on the explore page twice in three years, I take amazing photos, and I've sold over 300 items. But still, I am never featured on the explore page. If I could, I would warn EVERY depop seller to stay away. They do not care about you at all.

My account was deleted for no apparent reason. I had purchased a bag where the seller listed as authentic. Long story short, the bag was fake. The seller listed no refunds/returns and denied it back. I had filed a resolution with Depop customer service to second the refund/return. Out of majority of the posts I've seen on Depop was misused tags, faux, replicas that goes apparently unnoticed. It did nothing wrong at all and my account was deleted for no reason. I had reached out and they had said that I had violated the terms. But couldnt tell me what I did wrong? I was also in the process of a sale and had dropped off my parcel. For funds that won't be released to me. My account was deleted for "security reasons."

Their customer service support doesn't respond right away and when they do will only give you little to no response. I had told them that I was trying yo resolve a case on a fake bag that was sold to me as well as getting my funds from my sale. I'm out money, and stuck with a fake bag. Depop said they will not be releasing my funds or resolving my return. COMPLETE FRUAD.