Elizabeth m.

In theory Depop is a good idea, however, it needs it's users to abide by the rules. At the moment Depop claims they are a simple marketplace, because of this their customer service is awful and any problems have to be raised through Paypal. Unlike eBay they don't have a resolution center, or any of the same buyer protections in place. The main problems with Depop is that items just stay listed on the app, there is no expiry. I have found that i have bought things from people who no longer have the app or have changed their email, so the items don't arrive. I've also bought counterfeit items listed as genuine and have had a nightmare getting my money back. Another thing is that there are a lot of teenage girls who are selling on this app, they don't necessarily know how to correctly list and describe items and so I've also bought items which have not been described correctly. If you are a buyer, just beware. Before you buy, ask questions and make sure the seller is still using Depop. For now i've stopped using the app, just because of all the problems i was having. If they make improvements like sort out their customer service, offer buyer protection, make tracking information available for items, then i may start using it again. But for now, my advice is to stay away and use eBay.

I sent them 2 boxes of games, never received any money. I can not get through to anyone to contact them. AVOID!