Delivery.comReviews 137

They did not provide a delivery driver, blamed the restaurant, and refused to refund or discount. Restaurant helped me

I placed an order and they cxld it saying "no drivers available" - i placed another order and was cxld again saying " merchant is now closed" - i called the merchant myself and they were NOT closed. I called delivery.com again and they said "miscommunication" to place order for tomorrow delivery which i was dumb enough to do. An hour later, they call me to tell me order has been cancelled because merchant will be closed next 3 days (fri sat sun) to place order for Monday! I called merchant - they said that was not true, they are open daily! My card was authorized all 3xx, waiting for it to refund. HORRIBLE customer service

My favorite restaurant only goes through this website and EVERY SINGLE TIME I use this service, it takes an hour or longer to get my food. Not worth it. Food is cold when it gets here.

If a promo shows up be careful. They offered a 10 dollar discount and at the end it was full price. They should be getting a zero. And customer service is outsourced so the language barrier is also a problem. Never again and everyone should stay away from them.

I used them to order food and they emailed me a reciept. The reciept showed itemized charges. However when I added it up with a calculator, it was not the total they had. When I called them they said that a charge for $0.00 on my reciept should have been 10.37 and refused to refund the money.

Ordered food at 10:26am and didn't receive it until 12:45, on top of that my order was wrong. I sent a message and called customer service who said they would look into this. It's been an hour, now there not answering the phone, not responding to my messages and I still haven't received my correct order. That's $40 dollars down the drain and no help. Sad part is I've ordered from them several times and have spent a lot of money.

Food never showed up. First it said it would be here in an hour, then it said it was being delivered the next day at noon. Then it was assigned a driver. Then the driver was gone. Food was ordered over an hour ago and now says 1 hour more- this service is wack. I called them to cancel and get my money and its just perpetually bad music and no service- no chat support. Like I wanna sit here on hold wasting MORE of my time to get my money back for your bad service?

3 strikes and your out!Poor customer service, Can't seem to get it across to anyone that taking 1-1/2 plus hours for food delivery is not very good. Also, when the order arrives and is not complete, you need to make that order complete, not offer some petty credit that that does not even cover the order delivery/service fees. We order food because we are hungry, what the heck am I going to do with a credit to my account, order again, wait an hour and a half for my food, get charged a service/delivery fee again, and hope my order is correct the second time? Who has time for all of that, quite honestly the $8 credit to my account was an insult, didn't want your money, I wanted my food. Customer service would not even address that the credit itself was the amount of the service/delivery fees nor that I should have had those fees waived on a future delivery. All I can say id BYE...It wont happen again to me.
My order number was ******* on 11/18/23

Orders are wrong, consistently late and many times cancelled. We love our usual driver Kathy but we are done with these clowns. I redeemed my $20 rewards on last order that was completely wrong and they would not give my rewards back. I feel bad for the drivers.

Sent the courier 4 times from No broker. Not received at a single time.
Sent email 81 times (Pic attached)

Placed a $90 delivery order from a local restaurant that was canceled by delivery.com after we placed it because they said the restaurant was "on vacation." The representative we spoke to told us they couldn't give us a refund, but they could give us delivery.com "points" equal to the cost of our order. They credited us 5,000 points, which is equivalent to $5. We contacted another representative, who completed contradicted the other person we spoke to and told us they WOULD refund us the full amount of our order. We asked for a confirmation email that the refund had been processed, and we have not received that or the refund. This is not a real food delivery website.

We had a food order that cost over $100 and gave specific instructions to deliver to the second floor receptionist. The driver left it sitting on a public sidewalk in 99 degree heat and for anyone to have access. We decided not to eat any of the food due to its condition and Delivery.com will not respond to my inquiries or stand behind their service. The restaurant tells me that I need to address the issue with Delivery.com not them. HORRIBLE!

NEVER GOT FOOD AND WAS OVER CHARGED. WENT TO THE RESTAURANT AND THEY SAID THEY NEVER GOT MY ORDER> I ORDERED AGAIN FROM THE RESTAURANT THEMSELVES AND IT WAS ONLY $27 VERSES THE $37 THIS SITE CHARGED ME

Please avoid using delivery. Com they canceled my order and stole my money and refuse to refund me for my order avoid using this company a totally scam

I placed a food delivery 2 hours ago. They said it was delivered, but it is nowhere is site. I checked my neighbors' house, not there either. I called twice (was on hold for 30 minutes the second time). First call, they said they would check withe the driver and get back to me. Never heard a thing. Tried their chat. Second call they said they would check with the restaurant, which is closed until tomorrow.

We ordered family dinner over an hour ago on delivery.com. Delivery.com was happy to take our money. Just 5 minutes ago, they canceled the order inexplicably.

Delivery.com, you had one job!

Strongly recommend against delivery.com.

I waited an hour past the ETA and finally called the 800 number. They said it would be 20 minutes. 40 minutes later the driver called and said the restaurant didn't have my food ready.

First and last time user. Very doubtful I'll actually get my refund.