Delivery.com

If a promo shows up be careful. They offered a 10 dollar discount and at the end it was full price. They should be getting a zero. And customer service is outsourced so the language barrier is also a problem. Never again and everyone should stay away from them.

Food never showed up. First it said it would be here in an hour, then it said it was being delivered the next day at noon. Then it was assigned a driver. Then the driver was gone. Food was ordered over an hour ago and now says 1 hour more- this service is wack. I called them to cancel and get my money and its just perpetually bad music and no service- no chat support. Like I wanna sit here on hold wasting MORE of my time to get my money back for your bad service?

My favorite restaurant only goes through this website and EVERY SINGLE TIME I use this service, it takes an hour or longer to get my food. Not worth it. Food is cold when it gets here.

Their estimates are way off. Their estimated delivery times are more like the estimated time it takes for the order to be placed. So you just have to monitor them and chat and call the restaurant to confirm orfer was placed.

I used them to order food and they emailed me a reciept. The reciept showed itemized charges. However when I added it up with a calculator, it was not the total they had. When I called them they said that a charge for $0.00 on my reciept should have been 10.37 and refused to refund the money.

I placed an order. Delivery.com took my money but the restaurant was closed. Hard time getting my tefund.

We had a food order that cost over $100 and gave specific instructions to deliver to the second floor receptionist. The driver left it sitting on a public sidewalk in 99 degree heat and for anyone to have access. We decided not to eat any of the food due to its condition and Delivery.com will not respond to my inquiries or stand behind their service. The restaurant tells me that I need to address the issue with Delivery.com not them. HORRIBLE!

I placed a food delivery 2 hours ago. They said it was delivered, but it is nowhere is site. I checked my neighbors' house, not there either. I called twice (was on hold for 30 minutes the second time). First call, they said they would check withe the driver and get back to me. Never heard a thing. Tried their chat. Second call they said they would check with the restaurant, which is closed until tomorrow.

3 strikes and your out!Poor customer service, Can't seem to get it across to anyone that taking 1-1/2 plus hours for food delivery is not very good. Also, when the order arrives and is not complete, you need to make that order complete, not offer some petty credit that that does not even cover the order delivery/service fees. We order food because we are hungry, what the heck am I going to do with a credit to my account, order again, wait an hour and a half for my food, get charged a service/delivery fee again, and hope my order is correct the second time? Who has time for all of that, quite honestly the $8 credit to my account was an insult, didn't want your money, I wanted my food. Customer service would not even address that the credit itself was the amount of the service/delivery fees nor that I should have had those fees waived on a future delivery. All I can say id BYE...It wont happen again to me.
My order number was ******* on 11/18/23

Orders are wrong, consistently late and many times cancelled. We love our usual driver Kathy but we are done with these clowns. I redeemed my $20 rewards on last order that was completely wrong and they would not give my rewards back. I feel bad for the drivers.

Placed an order to have an ice cream cake delivered. Placed 5 days in advance (it was for a 90th birthday). They sent an email at delivery time saying the restaurant canceled the order. Confirmed that the restaurant had not canceled it. Delivery.com finally admitted they did not have a driver. So they took/held my $ for a week and left me without an option for getting a cakes delivered on the day. Awful service!

Ordered lunch for my wife and I to be delivered to her work. They said 1:11 PM to 1:26 PM. We waited and waited, no delivery. Called the sandwich shop and they had no order on file. Called Delivery.com and what a joke. Our order showed up around 2 PM. We were both back to work by then so no lunch for us. Do not use this service and stay with a reputable delivery service.

Ordered o the website that had the correct street address, when we placed the order it showed no other addresses. When we got to our location they had no idea of the order. When my daughter found the correct location they refused to refund the money, even admitting the website was incorrect. Delivery dot com offered a $10 coupon but not refund and offered to have food delivered 3 hours away. I eventually got a manager offer to venmo the money for their mistake and admitted the website was wrong. Still delivery.com wont help. Do not use them for anything they have a 1.9 star rating.

Ordered dinner for grandson and myself to be deliver to hotel we were staying in. Gave address, as well as room number. Not only did delivery driver not update when he picked up to deliver, but delivered to wrong hotel, as well as leaving food outside the main hotel doors. Didn't even have enough sense to take it to front desk. After calling the toll free number and finding out food was delivered to wrong address, they didn't even apologize or make driver retrieve and deliver to correct hotel. Fortunately, my grandson was able to go to other hotel and get our food, although it was quite cold by then.

I order something from a restaurant and they didn't include the fries, no condiments were in the subs; they didn't put condiments in the burger. How do you eat burgers and a sub w/out condiments? Absolutely terrible. They're getting a lawsuit from me because they're so expensive so they Monopolize the industry in my area because DoorDash does not deliver or Uber.

We ordered food online for ugly tuna. The order online button appeared to be associated with the restaurant but it is not. We immediately received a text message that our order is being prepared, this was at 7:20pm. I then track our order and see the estimated delivery time is 8:20. At 8:30 I start tracking it and the delivery time kept pushing out. There was a note that our driver was at the restaurant waiting for the order. So, I decide to call the restaurant for an update and they had no order waiting nor any to go orders including our items. Next, I call delivery.com to inquire about my order. I just sat on hold and gave up after 30 minutes. Then at 9:34 I received a text that our driver is around the corner then another one that our food was delivered...which it wasn't.

The only way to communicate with them is through email and they refuse to refund my money. They state my order was delivered at 9:34. We have a Ring doorbell and can prove it wasn't delivered but they don't care.

This is a very dishonest business. Do not use or you'll likely end up like I did, eating a PB&J for dinner instead of sushi.

Please dont let these people take money from you. I had ordered food. Waited over 1 1/2 hrs. And still necer received it. Called customer service twice. The same guy in customer service said my food should be there
In a couple of minutes each time I called. He said he would call me back to update me on the delivery and NEVER did. The delivery guy finally text me and told me he slipped on ice and
In his own word "$#*!ed up his back" and he cant do anything about it so I will have to cancel my order. Then I call customer service again and ask for a refund. The lady said she will process a refund, but I dought I will get it. Then I asked to speak to a supervisor and she hung up on me after she told me her supervisor is really busy and cannot give me a timeframe on when l will get a call back. Just the worst service all around I ever experienced!

With a name like Delivery.com you want "Delivery" bill paid with tip for driver then notified order is ready for pickup. Pickup it's a delivery. Then they add an additional charge on card to have order delivered without authorization. Then Refuse to cancel order and refund.

I placed my order and waited. I never received my food. I called the restaurant and was told there was no order. I looked on my bank account and delivery.com had debited $49.54 from my account. I tried calling and emailing delivery.com. I finally reached Ben. He told me he processed my refund. I still have not got my money!

I got charged $9.91 fee on a $75.91+$6.74 tax= $82.65 pick-up order. Website says pick up is free. Two phone calls to delivery.com--no refund, but an email saying this was done because I live in NYC and the fee is pandemic related. Very pleaseant agent went to his supervisor--no relief, just the explanatory email.

My food was stolen, never came to my house after they said it was delivered and I had to wait on hold more than twice for them to finally send me a refund, not sure why this business is still active it only gets bad reviews.

They short your paycheck constantly thinking you won't notice. They offer bonus incentives then never pay out. You work a 5 hour shift and make $12. Their HR team does not care and takes NO action to right their wrongs.

My order was picked up by driver 15 minutes ago by and no food. I track my order. I live.08 miles from the restaurant. Why is the driver clear across town 7 miles away? I text their customer service chat option and no reply. So I call them and I've been on hold for almost 30 minutes. I paid $43 for dinner to be delivered warm and room temperature. I paid $9 for all their delivery and service fee, in addition to a 18% tip. My food order was $22 plus tax of $1.81 for a total of $23.81. The rest is fees and tip. Never again