Delivery.com

Your company needs to work on its communication. I was notified via email that my order was cancelled (by you) 10 MINUTES prior to scheduled delivery. Nor was I provided the opportunity to arrange alternate pick-up for the meal as it was also cancelled at your level. This is highly unprofessional and completely unacceptable. Needless to say, we will no longer utilize your service or recommend your company to anyone.

They deactivated my account arbitrarily when I tried to place a liquor order to a friend's address. I called them to try to resolve whatever issue they had, and without any additional information was told that they would have to review and it would take some time. Later, I got an e-mail that they chose not to reactivate my account. What? This is no way to do business.

Getting points for my take out orders was a nice perk, but their restaurant roster is limited compared to other services. If they are barring customers for no apparent reason, I give them a year or two tops before other services run these guys into the ground.

We bailed out from Seamless long time ago. Delivery.com has promo offers almost every other week and the offers are for old customers, too. Also, you get to collect points for every purchase and redeem them for future credits. As to the app itself, the recent update is more user friendly (more responsive when touching the screen & easier to switch between takeout and delivery) and the Android Pay $5 off promo for whole November was super duper sweet! We love you, Delivery.com. Please keep up your good work!

Out of control – this phrase is an understatement. And the amount of money you spend on a delivery rack up Delivery Points. You can purchase coupons for Delivery.com, a MacBook, and you can even donate to charity. I found my self adding an extra eggroll or two (Or five) just to bump that number up. What? I donated the points to the Boys and Girls Club.

Now after this I was sold, this would be my hub for my late night cravings, but my roommate came back almost in disgust. Not of my food orgy, but about my choice of delivery website. It's like the Game of Thrones, and I think seamless is the Red Witch. She lures you in with her mystical fire gazing, giving you the time-frames of deliveries, but she's evil.

Placed an order to have an ice cream cake delivered. Placed 5 days in advance (it was for a 90th birthday). They sent an email at delivery time saying the restaurant canceled the order. Confirmed that the restaurant had not canceled it. Delivery.com finally admitted they did not have a driver. So they took/held my $ for a week and left me without an option for getting a cakes delivered on the day. Awful service!

I WAS an avid user of the site... using it several times a week until I lost all my rewards points. I had over 100,000 points and chose to redeem them. My points were deducted from my account and I never received what I requested. What's more, I called over the past several months and am always told someone will look into it and get back to me. I have yet to receive an email or phone call. I used the site for more than ten + years and find it extremely unprofessional that my concern was not handled more efficiently. After all, I pay towards these rewards by ordering through delivery.com's website. I will never recommend anyone to the site and will be sure to tell all friends and family how horrible they truly are.

Ordered dinner for grandson and myself to be deliver to hotel we were staying in. Gave address, as well as room number. Not only did delivery driver not update when he picked up to deliver, but delivered to wrong hotel, as well as leaving food outside the main hotel doors. Didn't even have enough sense to take it to front desk. After calling the toll free number and finding out food was delivered to wrong address, they didn't even apologize or make driver retrieve and deliver to correct hotel. Fortunately, my grandson was able to go to other hotel and get our food, although it was quite cold by then.

The $13 deal is promised to last up to March of 2016. I recommend my friend delivery.com today (Dec. 27) and there's now the $7 deal. What happened to "March." Get it together, delivery.com.

Would like it more with better customer service, etc... I won't be ordering here again fortunately. I do not recommend using delivery.com to order your foods unless it's your only option. However, I do recommend GrubHub! So much better compared to delivery.com.

With a name like Delivery.com you want "Delivery" bill paid with tip for driver then notified order is ready for pickup. Pickup it's a delivery. Then they add an additional charge on card to have order delivered without authorization. Then Refuse to cancel order and refund.

Ordered o the website that had the correct street address, when we placed the order it showed no other addresses. When we got to our location they had no idea of the order. When my daughter found the correct location they refused to refund the money, even admitting the website was incorrect. Delivery dot com offered a $10 coupon but not refund and offered to have food delivered 3 hours away. I eventually got a manager offer to venmo the money for their mistake and admitted the website was wrong. Still delivery.com wont help. Do not use them for anything they have a 1.9 star rating.

My order was picked up by driver 15 minutes ago by and no food. I track my order. I live.08 miles from the restaurant. Why is the driver clear across town 7 miles away? I text their customer service chat option and no reply. So I call them and I've been on hold for almost 30 minutes. I paid $43 for dinner to be delivered warm and room temperature. I paid $9 for all their delivery and service fee, in addition to a 18% tip. My food order was $22 plus tax of $1.81 for a total of $23.81. The rest is fees and tip. Never again

Horrible. Don't ever use them. Cannot get my phone number right. Showed my order as delivered- it wasn't. Was then in contact w restaurant who told me my order was sitting but multiple drivers had been thru picking up other orders. 5th call to delivery.com said oh well, if the order is cold call us back. Shame on at that point. Order was obviously cold. Called back - told it's been escalated, they'll get back to me. Meanwhile I have cold rotting food and they charged me close to $89. Apparently 6 calls and counting is their secret. For ONE order. Pathetic.

I've been using delivery.com occasionally for a few years. At least one in three orders consistently requires additional follow up because the online inventories are inaccurate. The follow up takes the form of a phone call, rather than text or email, like other platforms. Today, I had issues with two orders. For the second, the merchant who failed to deliver my full order screamed at me that I should be sitting by my phone with it on (I was and it was; it's a landline). He claimed to have called several times, but there was one voicemail, delivered after I received the incomplete order. Delivery.com offered only "sorry for the inconvenience," with no actual redress or acknowledgement of my issue.

My favorite local delivery company merged with this big company, and it has been nothing but disappointment ever since. The last three times we've ordered with them, the order has been wrong and missing items, which we paid for. You would think the drivers would go over the order with the restaurant, since they can't open the containers themselves for safety reasons, to make sure everything is accounted for, but they couldn't care less. Classic story of a great little company that was bought out by a $#*!ty big company which only cares about quantity over quality of service.
Save your money and order through another avenue.

Waited an hour and 20 minutes. We got a TEXT message saying our order was canceled, because they changed delivery drivers and the one they passed it off to was to far away. Regardless of the excuse we were never. They claimed the restaurant was supposed to contact us. Please use another service.