• Decora Port

Decora Port

Overview

Decora Port has a rating of 3.94 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Decora Port ranks 11th among Bathroom sites.

  • Service
    9
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7

This company does not typically respond to reviews

2
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What reviewers want you to know

Positive highlights

  • I bought an LED mirror on Decoraport days ago, it came fast, very well packed, carefully wrapped, with no damage.
  • Great customer service via chat, email and telephone.

Critical highlights

No critical highlights yet

How would you rate Decora Port?
Top Positive Review

“Thanks to the manager for his help in selecting”

Richard R.
6/17/22

Thanks to the manager for his help in selecting, put it up, looks very nice, a lot of different profiles a great assortment

Top Critical Review

“I ordered the vacuum cleaner as advertised here and guess whatnot did not arrived almost 2 months ag”

andrey f.
2/27/23

If you can refund me in full or I will still give you until next month to send my ordered vacuum cleaner before or it will go uglier and uglier my post could be

Reviews (67)

Rating

Timeframe

Other

Reviews that mention popular keywords

led mirror (8) great customer service (3)
Thumbnail of user richardr2844
4 reviews
0 helpful votes
June 17th, 2022

Thanks to the manager for his help in selecting, put it up, looks very nice, a lot of different profiles a great assortment

Thumbnail of user maggiec199
1 review
0 helpful votes
April 21st, 2022

I ordered a bidet from Decoraport online and it arrived without the faucet, clearly stated when I purchased it that it was included as you see shipping confirmation attached. Very disappointing since the bidet was quite expensive. Customer service insists that the faucet is not included. Bad advertising. Will not recommend

Thumbnail of user jackiec155
3 reviews
2 helpful votes
September 23rd, 2018

Great customer service via chat, email and telephone. The quality and their prices are amazing. Was hesitant at first due to some of the negative comments below but after calls were returned and emails answered quickly and efficiently I felt confident to place an order. I would definitely recommend this company!

Thumbnail of user annen86
1 review
1 helpful vote
February 9th, 2019

Live in Vaudreuil and drove to Brossard; Got a great price on floor model bath and very good price on double sink vanity. Service was very good. If we do another bathroom reno would definitely go there again!

Thumbnail of user rejeanl
1 review
0 helpful votes
June 8th, 2019

J ai tout acheter pour ma salle de bain et apres avoir vue les prix ailleurs bien comptant d avoir fait affaire avec decoraport

Thumbnail of user berrens
2 reviews
1 helpful vote
January 3rd, 2018

Not just good... crazy good! This company does amazing work and I have used them twice. They have outstanding customer service and support staff. They arrive when they say they will be there. Their prices are fair and the service is exceptional. A true pleasure to do business with.
GO HERE!

Thumbnail of user jeana79
2 reviews
32 helpful votes
December 26th, 2017

Decoraport was by far the most interested and insightful shop to help us in our search for shower bases. They had quality stuff and GREAT customer service. We've never had the opportunity to remodel a bathroom before - and don't know when the next time will be - but we're so glad we found Decoraport. And if we do our kitchen, they'll be our first stop!

Thumbnail of user berenicec6
2 reviews
0 helpful votes
June 28th, 2019

Last week I made an order here. I bought some stuff for my new bathroom. I got perfect goods. Thanks for your high-quality service.

Thumbnail of user denisem161
1 review
1 helpful vote
December 28th, 2017

Decoraport is one of my go-to online stores as they have such an amazing collection and have always impressed me with their great delivery and returns service which has never disappointed me. Their products always live up to the standard and appearance given online and are usually pretty reliable. Very impressed, and will continue to purchase from here as I have done in the past. I would recommend to all.

Thumbnail of user chunl7
1 review
1 helpful vote
June 30th, 2019

Got an LED mirror from this store, they have a showroom in Montreal so that it's easy to pick up and return, what's more important is that they have a good service, we'd like to come back to get more products.

Products used:
led mirror

Service
Value
Shipping
Quality
Thumbnail of user carold618
1 review
0 helpful votes
August 17th, 2020

I ordered a fixed glass shower wall & two days later I received an email saying my order was canceled because they were out of stock and that I would have a refund within 2-3 days. I called a week later asking where my refund was & was promised it would be taken care of. August 13th I was provided a receipt issuing my refund. This is August 17th and I still don't have the refund credit to my account. We called again this morning and was told customer service would be notified and we would receive an email immediately. Still no email. I hope this company is honest and will do the right thing and credit my account.

Thumbnail of user glodiyab
1 review
1 helpful vote
December 27th, 2017

Just landed up on their website without any intention to buy. However looking at the great collections, I couldn't resist myself. I ordered Double Slipper Bathtub and it was delivered very very quickly. It looks amazing in my bathroom and adds more beauty to my house. I must admit that I am pleased with my purchase and received a lot of compliments from everyone. Decoraport has a unique collection of furniture with equally high-quality craftsmanship embedded in them. Prices are very cheap as compared to others. 5 Stars for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patricko61
1 review
3 helpful votes
December 22nd, 2017

I've been shopping for a vanity for a while and have visited several stores, then one day I saw this place near my house. I went to check it out, found what I wanted, They answered my questions without pressuring me on buying. I bought a beautiful vanity on Monday, and on Wednesday it was already in my house. Couldn't be happier with the service. I will come back later to review the product once it's in use.

Thumbnail of user florinr
1 review
3 helpful votes
December 21st, 2017

Decoraport Canada is very helpful and pleasant to work with. I purchased toilet and shower set from there, planning to buy a bathtub now from there, too. The salesman gave me very good advice on picking the toilet and other stuff. Their shipping and services are top notch. Would go to them again for future projects.

Thumbnail of user jeanm289
1 review
1 helpful vote
March 25th, 2019

With a wide selection of lighted mirrors, I was able to find the mirror that i was looking for. Delivery was fairly fast.

Thumbnail of user catherineh88
3 reviews
10 helpful votes
October 10th, 2017

I recently got a 36' vanity that was unfortunately too small, turns out i needed 39' not 36'. When i noticed i called right away and was told that i had 30 days for a refund or exchange. I went directly to their showroom to see what other vanities they had and the people that work there were very helpful, they helped me pick the perfect vanity and answered all my questions. I got my refund right away for the 36' and i am in love with my new vanity!

Thumbnail of user sorinv
1 review
1 helpful vote
April 4th, 2019

Good customer support experience (both chat and phone), all questions answered, very quick delivery.

Thumbnail of user andreyf13
1 review
0 helpful votes
February 27th, 2023
Verified purchase

If you can refund me in full or I will still give you until next month to send my ordered vacuum cleaner before or it will go uglier and uglier my post could be

Tip for consumers:
please be aware on all advertisements coz most are not true, they are all scam not legit , not true, unreal

Products used:
vacuum cleaner

Service
Thumbnail of user jeremet
1 review
1 helpful vote
December 27th, 2017

I have been buying things from them for a long time. Affordable and superb kinds of stuff. Recently I purchased two fabulous Bathroom Vanity Sets with Single Sink and Mirror for two of my bathrooms. They are really very antique pieces that you will never find at a chain store. I would not hesitate to recommend this store to all of my friends

Service
Value
Shipping
Returns
Quality
Thumbnail of user celinea1
2 reviews
3 helpful votes
June 5th, 2015

I ordered a Chandelier in early April. During my search for this item, I came across Decoraport who were selling it at a competitive price. Order received very quickly. Although what I ordered came incomplete, the response to send the missing components was really good. Thank you and would highly recommend. Have used the site many times now.

Thumbnail of user stellap20
1 review
2 helpful votes
December 28th, 2017

Stunning website of high-end decor items. Reasonably priced considering their high quality and craftsmanship. I wish I could furnish my entire home with their pieces but am not so rich, so I buy items on occasion. This time grabbed a Double Slipper Man-made Stone Freestanding Bathtub - Matte White and it delivered free of cost and it was damn fast. Thank You

Service
Value
Shipping
Returns
Quality
Thumbnail of user amys2127
1 review
0 helpful votes
October 16th, 2021
Verified purchase

We ordered 3 toilets and all 3 had issues, no bolt holes, cracked glaze, no side holes to access bolts, missing parts. Decoarport Montreal does not take owner ship of the issues they ask you to contact the manufacture in China and frankly we have been dealing with them since Aug 2021 and over 25 emails and still the replacements have not been sent! Just no help at all to resolve the issues.

Tip for consumers:
Don't order

Products used:
Toilets

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneem497
1 review
2 helpful votes
September 30th, 2021

We ordered a mirror in June and still had not received it. No one answers the phone or emails. Felling like we have lost our money. Buyer's beware!

Tip for consumers:
Do not order, they just take your money and don’t ship.

Service
Thumbnail of user mj119
1 review
2 helpful votes
June 3rd, 2015

I love their free shipping policy but I wish there were more pictures of 3D print duvet cover set. I really want to see what the duvet cover looks like in a bedroom and more details.

Thumbnail of user jackiej41
1 review
1 helpful vote
December 24th, 2017

We are remodeling our bathroom and running from one home improvement store to another was time consuming and frustrating! Finally found what weve been looking for in the showroom of Decoraport. And the dual flush toilet we bought looks beautiful, very modern and the dual flush is nice. Whats the most important is that it has a strong flush.

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From the business

Decoraport is an online home & garden specialty store with local showroom. We offer really high quality products, but at much lower prices.

Open 24/7 Unmanned Showroom! Scan and Pay with Your Smart Phone; Fast and Free Shipping in the Next Day; We Pick-up and Return Free.

Company Representative

Thumbnail of user decoraportc
Decoraport c.
Typically does not respond to reviews

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3.9
67 reviews
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