Decora Port

No Service Department
I purchased several led mirrors in 2021. One of the mirrors started to malfunction this past year. I realize this is not a warranty item and tried to make contact with the customers service department to purchase replacement parts. I have been trying for several months but have not resolved the issue. I can not get anyone to help me. They do not respond to emails and I can't get anyone on phone. Love the mirrors but unfortunately since there is essentially no service department or parts available. Beware before you purchase from this company especially the LED mirrors.

The tub arrived damaged - looked like it had been a store model, or else removed from someone's house already. They did give us a discount after we emailed them pictures of the damage. That was only the start of the problem, though. Plumbing parts from China did not fit standard Canadian fittings. Even the plumber was scratching his head. Once finally in, the tub leaked around the drain. Removing it, we saw that the gasket was totally ripped. We requested a new one - no action. We also noticed that the area around the drain was completely uneven - twice as thick on one side as the other. We emailed repeatedly and kept getting quick, ineffectual responses ("So sorry for your trouble."), then nothing but further emails asking us to send more pictures, more videos. Finally, months later, we got a new gasket and we fixed the uneven drain opening ourselves. No follow-up from the company, no inquiry as to whether our tub had finally stopped leaking. TERRIBLE, TERRIBLE CUSTOMER SERVICE.

HORRIBLE HORRIBLE. I ordered a shower column. Order was great and delivery was quick. Then the problems started. Shower column had manufacturer defect. Took many calls and emails over several weeks to get them to send a shipping label.

Many discussions about needed a replacement unit quickly because my contractor was ready to install. I finally received shipping label, shipped the item back to warehouse and they issued a return. No explanation of why a refund and not sending me a new unit.

I called and was told they no longer have this unit in stock. Too bad nothing we can do.

Never again!

Stunning website of high-end decor items. Reasonably priced considering their high quality and craftsmanship. I wish I could furnish my entire home with their pieces but am not so rich, so I buy items on occasion. This time grabbed a Double Slipper Man-made Stone Freestanding Bathtub - Matte White and it delivered free of cost and it was damn fast. Thank You

We ordered 3 toilets and all 3 had issues, no bolt holes, cracked glaze, no side holes to access bolts, missing parts. Decoarport Montreal does not take owner ship of the issues they ask you to contact the manufacture in China and frankly we have been dealing with them since Aug 2021 and over 25 emails and still the replacements have not been sent! Just no help at all to resolve the issues.

I ordered a fixed glass shower wall & two days later I received an email saying my order was canceled because they were out of stock and that I would have a refund within 2-3 days. I called a week later asking where my refund was & was promised it would be taken care of. August 13th I was provided a receipt issuing my refund. This is August 17th and I still don't have the refund credit to my account. We called again this morning and was told customer service would be notified and we would receive an email immediately. Still no email. I hope this company is honest and will do the right thing and credit my account.

Got an LED mirror from this store, they have a showroom in Montreal so that it's easy to pick up and return, what's more important is that they have a good service, we'd like to come back to get more products.

I have been buying things from them for a long time. Affordable and superb kinds of stuff. Recently I purchased two fabulous Bathroom Vanity Sets with Single Sink and Mirror for two of my bathrooms. They are really very antique pieces that you will never find at a chain store. I would not hesitate to recommend this store to all of my friends

If you can refund me in full or I will still give you until next month to send my ordered vacuum cleaner before or it will go uglier and uglier my post could be

We purchased an LED mirror from Decoraport online. One side of the LED strip has 3 bulbs missing, so the mirror looks dark in one corner. We took a photo of the defect and sent it to Decoraport. After their review they asked us to send the mirror back first, before they would send back a replacement. It would be a large effort for us to wrap, pack, and send the mirror back, so we suggested that they could just send me a good LED strip, and I would do the repair. They refused and insisted that we sent the bulky mirror in first, plus doing a whole bunch of paperwork. All these hassles were caused by a defect in the product, and Decoraport made no attempt to make things easier for the customer.

I purchased two LED mirrors. One of them arrived with scratches on it. They sent me a replacement, but the replacement had scratches and did not function properly. I tried several times to contact the company to resolve the issue and they have not returned my messages. I am very disappointed with the way this company conducts itself. I wish this company showed more integrity. I'm very disappointed with the service I have received.