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Horrible and stressful experience until CINDY AVENION successfully resolved my issue. Spent over 3 hours on the phone, one agent hung up on me, lost connection over 4 times after 10-15 minutes on hold, email exchanges were very robotic, "non amendable, non refundable" and had to insist to talk to supervisor several times…Although my request was granted, it wasn't worth the extra savings. I only received confirmation the morning of my departure leaving me limited time to book elsewhere at a much higher cost.
This agency would be more profitable if their "non amendable/non refundable" policies were abolished and more agents had common sense like
CINDY AVENION!
Tip for consumers:
Shame on the owners for focusing solely on their profits and not valuing their customers. They’re the losers as they would make more profits by getting rid of their non amendable/refundable policy.
Products used:
Hotel reservation
Searched everywhere to find a holiday onesie to match the ones I bought last year in Montreal Quebec and finally found it online at PatPat.The price was great and customer service very expedient to respond to my email. Wish I had this company sooner!
Products used:
Holiday onesie
Great customer service via chat, email and telephone. The quality and their prices are amazing. Was hesitant at first due to some of the negative comments below but after calls were returned and emails answered quickly and efficiently I felt confident to place an order. I would definitely recommend this company!
Jackie C.'s review of Decora Port earned 2 Very Helpful votes
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