business logo of CycleGear

CycleGearReviews 8,513

4.8

About the Business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
922
value
14
shipping
4,979
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

24,845 reviews
California
1 review
0 helpful votes
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Quick and easy!
March 5, 2024

The tires arrived sooner than expected, and it perfect condition. I will definitely be ordering again from CycleGear!

Date of experience: March 5, 2024
Wisconsin
1 review
0 helpful votes
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Deals!
March 5, 2024

👍🏼 Military discount! Great deals and huge inventory!

Date of experience: March 5, 2024
New York
1 review
0 helpful votes
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Good transaction. Good return policy.
March 5, 2024

Overall experience was good. Ordered the wrong size. Had an easy return and quick replacement.

Date of experience: March 5, 2024
New York
1 review
0 helpful votes
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New tires
March 5, 2024

Salesman was professional and well knowledgeable on my issue!

Date of experience: March 5, 2024
Arizona
1 review
0 helpful votes
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Friendly and knowledgeable staff
March 5, 2024

The staff were very friendly and knowledgeable. Stayed on the phone with me while we tried to track my package. And called me back when they said they would. Its been a long time since I've had satisfactory customer service and im glad the staff at Cyclegear are killing it.

Date of experience: March 5, 2024
Oklahoma
1 review
0 helpful votes
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Order
March 5, 2024

Ordered Parts they were delivered fast. Without issues.

Date of experience: March 5, 2024
Virginia
1 review
0 helpful votes
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Very helpful
March 4, 2024

The employees at the store helped guide me towards the right helmet for my needs.

Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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Great Customer Service
March 4, 2024

New rider here. It's always hit or miss with riding jackets. Received a jacket that was a size too big. Called local Cycle Gear to see if they had my size in-store rather than returning my item via mail and yes they did! Item easily exchanged with no hoops to jump through.

Date of experience: March 4, 2024
South Carolina
1 review
0 helpful votes
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Helmet visir
March 4, 2024

Stopped by the store and the visor I needed wasn't in stock, but they ordered it for me and shipped it to my address.

Date of experience: March 4, 2024
Nevada
2 reviews
0 helpful votes
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Tire change
March 4, 2024

Ordering my bike tire was easy. The service was beyond expectations. I am still a loyal customer.

Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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The first destination
March 4, 2024

Always helpful and always the best prices. CycleGear is always my first destination when I need motorcycle gear. The staff is always friendly and personable and always willing to help in any way to make the experience shopping for new gear as smooth and pleasurable as possible.

Date of experience: March 4, 2024
Missouri
1 review
0 helpful votes
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Nice products, timely shipping.
March 3, 2024

Got my gear in a reasonable time. Happy returning customer.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
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Great customer service.
March 3, 2024

Very good to help me with what I needed. Looked up availability of the shoes I wanted.

Date of experience: March 3, 2024
Arizona
1 review
0 helpful votes
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Motorcycle Tire Purchase
March 3, 2024

Order over the phone went well. The staff were helpful, and I received what I ordered fairly quickly. No complaints.

Date of experience: March 3, 2024
Kansas
1 review
0 helpful votes
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Easy Shopping, Fast Delivery
March 3, 2024

It was very easy to find what I needed, great selection, comparable prices, and fast delivery.

Date of experience: March 3, 2024
Minnesota
1 review
0 helpful votes
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Knowledgeable staff, great service.
March 3, 2024

The number one reason I shop at Cycle Gear is they will order inventory that they don't carry in stock, let me try it on in the store or at home and then I can return the item, in like new condition, in 90 days for a full refund. I have purchased multiple items this way and that always allows me to feel comfortable that I am buying something that is exactly right for me with no risk of a poor fit that I then end up never wearing.

Date of experience: March 3, 2024
California
2 reviews
0 helpful votes
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Excellent In Store Service
March 3, 2024

Excellent in store service. I have never been pressured and always lead to good products in my price range.

Date of experience: March 3, 2024
Illinois
1 review
0 helpful votes
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Satisfaction
March 3, 2024

Quick delivery all the right stuff.
The local store helped by quickly mounting and balancing the new tire. So I'm on the road.

Date of experience: March 3, 2024
Arizona
1 review
0 helpful votes
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Great jacket
March 3, 2024

Simple to use filters aided in finding the right jacket for me.

Date of experience: March 3, 2024
Florida
3 reviews
0 helpful votes
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Front tire purchase
March 3, 2024

Ordered online and tire arrived at local store within a couple of days. I took my front wheel with old tire down to the store and dropped off for mounting and balancing. I received a call the next day from the the guy at the local store and he said he was unable to break the bead and dismount my old tire. I picked up my wheel and new tire, stopped by my local independant motorcycle service shop and he was able to break the bead, dismount old tire, and mount/balance my new tire in 10 minutes. I wish I would have known my local Cycle Gear store was so inept. I could have saved myself a lot of time and costs of driving 60-70 miles back and forth to the local store by shipping directly to my house.

Date of experience: March 3, 2024