business logo of CycleGear

CycleGearReviews 9,082

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,544
quality
8,866
This company responds to reviews on average within 4 days

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26,173 reviews

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Colorado
1 review
0 helpful votes
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First order from cycle gear
July 29, 2024

Boots arrived on time and worked great! Fits exactly the way that the description shows. Great value!

Date of experience: July 19, 2024
Illinois
1 review
0 helpful votes
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Review
July 29, 2024

Item arrived as expected. Some issues using coupon code, gave up.

Date of experience: July 19, 2024
Washington
1 review
0 helpful votes
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Pretty easy
July 28, 2024

Shipping was accurate and fast, everything was in good shape when it arrived. Only one of my items didn't fit but it was super easy to return it in store. Only thing I'd say is shipping a return was a little confusing, it may have just been from using the mobile website, but it seemed like there wasn't a pdf provided for the return shipping label, you're just supposed to print the whole step by step page. But I just returned in store, as that was easier anyway.

Date of experience: July 18, 2024
Nevada
1 review
0 helpful votes
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Great company to deal with
July 28, 2024

Have always had a positive experience with cycle gear since going to then over the last 10 years.

Date of experience: July 18, 2024
California
1 review
0 helpful votes
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Great service!
July 28, 2024

Ordered a battery for my vintage BMW. Delivered promptly ahead of schedule.

Date of experience: July 18, 2024
California
1 review
0 helpful votes
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Tinted windshield
July 28, 2024

Efficient and professional staff knowledgeable about all
Products

Date of experience: July 18, 2024
California
2 reviews
0 helpful votes
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I love Cycle Gear.
July 28, 2024

Your stores are well stocked and run by very helpful and friendly people.

Date of experience: July 18, 2024
Tennessee
2 reviews
0 helpful votes
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Fast service
July 28, 2024

They were sold out of the item I wanted but offered to order it for me. I was very pleased and surprised when it arrived only 2 days later.

Date of experience: July 18, 2024
Massachusetts
1 review
0 helpful votes
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Wrong size Rokker Jeans delivered
July 28, 2024

I placed my order for 1 pair of Open Box black Rokker slim tapered motorcycle jeans in size 33 waist 32 length. The packing information was a 33 waist 32 length but the actual size and tagging of the pants were 32 waist and 32 length. The 32 waist is too tight. Because I only packed these new jeans for my recent trip to NH I had no choice but to wear them. Very disappointed with my first experience with CycleGear.

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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Good
July 28, 2024

All my questions were answered, cyclegear associate helped me find jacket that fit me best.

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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Exceptional service and products.
July 28, 2024

Great service, great team and knowledge of services and products.

Date of experience: July 18, 2024
Belgium
1 review
0 helpful votes
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Accurate. Good part. Quality.
July 28, 2024

Well done. I ordered. It came in a timely manner. Installation was simple as well.

Date of experience: July 18, 2024
Virginia
1 review
0 helpful votes
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Great job
July 28, 2024

Guy at cyclegear store was great to deal with. Very impressive on knowledge of products and store.

Date of experience: July 18, 2024
Arizona
1 review
0 helpful votes
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Missing visor connector cap.
July 28, 2024

The right visor connector did not have a cap/cover on it like the left side does. It's a black plastic round piece that goes over where the screw goes into the helmet.

Date of experience: July 18, 2024
Texas
1 review
0 helpful votes
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Slow delivery
July 28, 2024

Ordering the product while I was at the local cycle gear was great. The delay in shipping the not so great.

Date of experience: July 18, 2024
Louisiana
1 review
0 helpful votes
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I absolutely love these, I looked at the other reviews and took the advice to order a size up. They are tight but stretchy enough to fit well. I imagine they'll be excellent in the autumn but they are multilayered and get very sweaty when out riding on 90 degree Fahrenheit days.

Date of experience: July 18, 2024
Michigan
1 review
0 helpful votes
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Great customer service
July 28, 2024

We received lots of friendly and helpful advice from all of the staff.

Date of experience: July 18, 2024
Utah
1 review
0 helpful votes
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Store help was awesome
July 28, 2024

Nick was helpful and didn't mind that we used so much of his time.

Date of experience: July 18, 2024
Alabama
1 review
0 helpful votes
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Great service...I will shop here again for my riding needs.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Great vest for the price
July 27, 2024

Really good quality for the price and it was real cowhide. Got it on 4th of July sale for $70 instead of $160

Date of experience: July 17, 2024