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CycleGearReviews 9,085

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,548
quality
8,870
This company responds to reviews on average within 4 days

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26,177 reviews

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Utah
1 review
0 helpful votes
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Store help was awesome
July 28, 2024

Nick was helpful and didn't mind that we used so much of his time.

Date of experience: July 18, 2024
Alabama
1 review
0 helpful votes
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Great service...I will shop here again for my riding needs.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Great vest for the price
July 27, 2024

Really good quality for the price and it was real cowhide. Got it on 4th of July sale for $70 instead of $160

Date of experience: July 17, 2024
Alabama
1 review
0 helpful votes
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Just would hope for that more of the items that I'm purchasing could be in store

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Fit great look great
July 27, 2024

Everything went great shipping receiving ordering no problems.

Date of experience: July 17, 2024
Massachusetts
1 review
0 helpful votes
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Fast delivery, unfortunately size was not a good fit. Return at local store was not a problem.

Date of experience: July 17, 2024
South Carolina
1 review
0 helpful votes
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Great service
July 27, 2024

Cole and Brooke are awesome ask questions and find the right gear I need. Great job.

Date of experience: July 17, 2024
Ohio
2 reviews
0 helpful votes
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.
July 27, 2024

Very big store had a lot of choices about helmets and riding.

Date of experience: July 17, 2024
Georgia
2 reviews
0 helpful votes
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Neotec 2 Smoke Visor
July 27, 2024

Really like the center tab to raise the visor. The help that the Cycle Gear team in the Lawrenceville, GA store gave me was very much appreciated.

Date of experience: July 17, 2024
Costa Rica
1 review
0 helpful votes
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Excellent Customer Service
July 27, 2024
Updated review

Roswell Ga. Store manager Eric and his team provide excellent customer service everytime I'm go to the store (which is often). Recently, I went to the store to follow up with Eric regarding a previous conversation about a Shoei GT Air II. He was not in but Max stepped in for him and answered my questions about the helmet and about both the Sena and Cardo systems. He had a good depth of knowledge about all three items. I ordered both the helmet and a Cardo Edge 2 helmet system. After delivery, I took the helmet and Cardo system to the store and Eric installed the system it in a matter of minutes while I waited even though I offered that I wasn't in a hurry and would come back.

Date of experience: July 17, 2024

Great Service
April 13, 2024
Previous review

Friendly, helpful, good followup. Eric is a very good store manager

Date of experience: April 3, 2024
Minnesota
1 review
0 helpful votes
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CycleGear my go to store!
July 27, 2024
Updated review

Quick checkout as always!

The website is abit out of line lately...
I used to be able to search for an specific product, but now it gives you endless pgs of related items to my search.

Date of experience: July 17, 2024

Quick checkout
July 16, 2024
Previous review

Quick checkout

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Reax Boots. Great price. Comfortable.
July 27, 2024
Updated review

Good prices and thankful that you re-stocked pretty quickly. Have been looking for a few weeks for boots but sizes were not available. I had just drove up yesterday to a physical store to check their stock and then today found the sale and re-stock.

Date of experience: July 17, 2024

First Gear Leather Jacket
June 3, 2024
Previous review

Good deals. Thankful to find size I needed online. Was not in stock in my size at local Sandy, Ut store. They were very helpful, though. Almost bought a different style from the same manufacturer, but decided to wait and order online. Good website.

Snaps could be a little stronger on the front. CCW pockets should just be velcro instead of stretch loops. Then customer can add their own specific holster or you could have a general fit velcro holster as a bonus. Jacket is heavy and no armor, but with pockets. Fair trade-off for having strong leather and storage. Liner is tricky to get in and out, and I image elbow pockets for armor will be as well. Back protector pocket is going to limit what kinds you can use.

Date of experience: May 24, 2024
North Carolina
1 review
0 helpful votes
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In Stock, On Time, Good Price
July 27, 2024

They had the Bridgestone Ax41s I was looking for in stock and at a fair price. Delivery was super quick. Thanks

Date of experience: July 17, 2024
Colorado
1 review
0 helpful votes
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They couldn't mount my rear tire because they didn't have the proper equipment. I think if you advertise tire mounting you should have all the equipment to do so. They also didn't have the proper valve to replace. I had to drive all over town to obtain. I've never had such an experience at other cycle shops in town here. However with all that said the employees were extremely nice and helpful on where to go to get the valve and mount the tire.

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
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So far I'm very happy with the items I ordered, as well as the helpful filtering system for finding the gear you are looking for. I will caution I had experienced difficulty actually *buying* anything, as my order cancelled several times (perhaps because of an issue with my VPN?). Anyways, in the end I had customer service get involved and they resolved the issue

Date of experience: July 17, 2024
Louisiana
1 review
0 helpful votes
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So. I never got an e-mail from any purchase order or RPM rewards but I did get this email. My email is not blocking or going to spam.

Date of experience: July 17, 2024
Florida
1 review
0 helpful votes
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I went into bc the side bracket for my visor that locks it in broke,so he did told me order it which i did. Like guys I AM NOT A HANDYMAN, NOT VERY HANDY, SO any help is needed. I was just wanna drive my bike and change a few things. Thank you for help as alwys

Date of experience: July 17, 2024
North Carolina
1 review
0 helpful votes
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Certain face shields and Pinlocks are compatible with certain helmets. You should add links for compatible accessories to find them easier.

Date of experience: July 17, 2024

Great experience overall.
June 15, 2024
Previous review

Very knowledgeable staff and was patient with me in the beginning stages of choosing my first piece gear.

Date of experience: June 5, 2024
Ohio
2 reviews
0 helpful votes
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Helmet Purchase
July 27, 2024

Went to store in Columbus to actually see helmets available. I had to ask salesperson to assist us. Helmet purchase was for my wife and she just tried helmets on until she found one that would work. The color she wanted was not in stock so we ordered helmet and Cardo communicater, which was sent to our residence. Received quickly.

Date of experience: July 17, 2024
Alaska
1 review
0 helpful votes
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Great experience
July 27, 2024

The delivery was fast and I loved the product! I loved that they shipped to Alaska too!

Date of experience: July 17, 2024