From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They were exactly what I ordered. Received them in a timely manor.
Easy site to navigate. Like that there are stores nearby to try stuff.
I will continue to go to cycle gear for all my aftermarket parts
Tires were delivered to the Allentown store in 2 days. Only waited 25 minutes to have them mounted and balanced. Very happy with the feel of the tires on a Kawasaki Voyager.
Can't believe that it took 9 to 10 days to deliver this helmet from King of Prussia, PA to my house (two hours away) The response from Customer Service was inadequate and only when, after a while, I talked to a supervisor we came to some agreement.
Returning customer and I'd like to thank cycle gear for great experience on their website! Filtering out what I'm looking for and the descriptions on the products was a great help and thanks for publishing customer feedback it really helped
Great deal, fast shipping, easy site to use, would order again
Gotta love the speed and quality of ordering. Item was slightly delayed but overall came in excellent shape
Experience with online shopping has been quick and easy. Everything is very user friendly on the website.
Delivery of the muffs was quick, and painless this time around. Thanks.
All went smooth, normally don't buy online but local store out of stock.
Store was very friendly with me on the purchase and helpful in attending
Yes, the order online process, friendly, simple, and easy.
Thank you!
Site is easy to guide though and everything is organized and easy to find. I love it. My go-to for anything with my motorcycle
Easy to order do it every year for Birthday gift.Order have delivered husband happy
Ordered saddle bags and got sent a tank bag I had to drive 18 miles to the closest store to return
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Excellent customer service, competitive prices, convenient locations.
Outstanding while dealing with Kirby. When tire arrived Kirby wasn't working. I was charged for the tire to be mounted, purchased an inner tube, and had to wait 2 days for wheel. When I picked up new tire my old one wasn't saved for me. It was brand new tire and I was charged disposal fee.
Ordering was simple and quick using the My Garage feature. 2nd Day delivery was free as a perk to my annual membership. However, this is the 2nd order of tires where one of the tires was delayed due to either a missing or unreadable shipping label. I've had to reschedule installation and change schedules due to these delays.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Got a new tire for my BMW 1250rt after running over a nail. It came in a couple of days was quickly mounted by the store and was ready to ride the next weekend..
Easy to order appreicate free shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue.