business logo of CycleGear

CycleGearReviews 8,984

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,446
quality
8,768
This company responds to reviews on average within 4 days

Instant Feedback

25,943 reviews
California
1 review
0 helpful votes
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As always cycle gear came threw with exactly what I needed and when I do need to order things it always arrives in a timely manner witch I always appreciate 🙏🏻

Date of experience: October 29, 2024
North Carolina
1 review
0 helpful votes
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Boots
November 8, 2024

I requested an all-black in color boot, but it had black and gray, so I returned the boots.

Date of experience: October 29, 2024
New York
1 review
0 helpful votes
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Nice jacket
November 8, 2024

Nice jacket just a few things though the zippers are not the greatest they spilt very easy if you don't line them up just right. Also the zippers are on the wrong side for a men's jacket. Other than that it's a nice jacket fits well and would buy again.

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Quick
November 8, 2024

Quick delivery, arrived faster than expected. Good customer service!

Date of experience: October 29, 2024
Georgia
2 reviews
0 helpful votes
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Great 1st purchase
November 8, 2024

Great experience. I will buy from Cycle Gear again. Product was as expected and fit perfectly.

Date of experience: October 29, 2024
Illinois
1 review
0 helpful votes
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Nice vest
November 7, 2024

Nice vest. I received a lot of compliments. It looks good...

Date of experience: October 28, 2024
Texas
1 review
0 helpful votes
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Tank bag
November 7, 2024

Popped my cherry, only time will tell. Recieved my package and seems to be good

Date of experience: October 28, 2024
Texas
1 review
0 helpful votes
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Great deal on Saddleman PRO seat.
November 7, 2024

Easy as CLICK of a mouse. Using the internet and Cycle Gear website, I was able to locate item I needed easily. The purchase was just as simple.

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Tire
November 7, 2024

Just as described and at the best price which included delivery

Date of experience: October 28, 2024
California
1 review
0 helpful votes
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Sedici jacket
November 7, 2024

Always easy to navigate and find the things I really don't need.

Unfortunately the 5x jacket is a little on the small size.

Date of experience: October 28, 2024
California
2 reviews
0 helpful votes
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Rancho Cordova Store
November 7, 2024
Updated review

Love going to this place. Has the best and most friendly sales and knowledgeable people from the manager to all the employees i have interacted.

Date of experience: October 28, 2024

Great Service
September 26, 2024
Previous review

Had a nice experience. Very knoledgeable staff especiaaly the manager Sean

Date of experience: September 16, 2024
South Carolina
1 review
0 helpful votes
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Wheel weights fell off
November 7, 2024

The online shopping experience was good. I chose ship-to-store and the tire arrived at the store in plenty of time to meet my needs. My plan was to drop my wheel off at the store when I was outbound on a business trip (driving from South Carolina to North Carolina), then pick up the wheel with tire moujnted on the way home. All went like clockwork.

The store mounted and balanced the tire in time for me to pick it up as planned. I got home and remounted the wheel, which is a lot of work on my bike. But by the time I had remounted it, three of the five balancing weights fell off. An examination of the weights showed that they didn't bother to clean the rim in the area where the weights were applied, so they didn't stick.

Called the store, and their answer was for me to put the weights back on myself (as if it's that easy to figure out where they were), or take the wheel off and come back...a 40-mile drive and a lot of work, with no guarantee that they would do it right the second time. I was so upset with them that I went out and bought a balancing stand at Harbor Freight.

Date of experience: October 28, 2024
Virginia
1 review
0 helpful votes
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Rip off on the discount
November 7, 2024

I signed up for all of the mailing lists in order to get "10% off your whole order" - only to find the thing I wanted to order wasn't eligible. This felt like a bait and switch and I now have an entirely poor impression of the whole organization.

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2024
Kimberly E. CycleGear Rep
10 months ago

We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343 before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.cyclegear.com/discount-exclusions

Nevada
1 review
0 helpful votes
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Would buy from here again
November 6, 2024

First time rider so I didn't really know what kind of gear I was looking for, the staff in person was great and helped me out a bit. I sadly got a headache with my first helmet I thought fit well in the store, but at home it started hurting with longer periods, they made the return super easy!

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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I'm happy
November 6, 2024

Congratulations you are doing a great job, I like to order from you

Date of experience: October 27, 2024
New York
1 review
0 helpful votes
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Mounted up and on the road.
November 6, 2024

There are lots of places to buy motorcycle tires. I needed someone who could also mount it on the wheel at a reasonable price.

Date of experience: October 27, 2024
Oklahoma
1 review
0 helpful votes
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Best place to shop
November 6, 2024

I love my Cycle Gear store! Whether I order online or go shop in person, they ALWAYS take good care of me.

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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New CE2 armor
November 6, 2024
Updated review

Got it fast, on time and just exactly as described on line - thank you!

Date of experience: October 27, 2024

Found everything I needed plus additional alternatives...
November 2, 2024
Previous review

Found everything I needed plus additional alternatives and all at a competitive price, thanks!

Date of experience: October 23, 2024
Florida
2 reviews
0 helpful votes
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Awesome
November 6, 2024

Very knowledgeable and professional and also very helpful and very knowledgeable

Date of experience: October 27, 2024
Indiana
1 review
0 helpful votes
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Average quality; outstanding service
November 6, 2024

The signals I purchased are of average quality, but the associates that assisted me in the Castleton store were very friendly, knowledgeable and helpful.

Date of experience: October 27, 2024