business logo of CycleGear

CycleGearReviews 9,038

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
970
value
14
shipping
5,501
quality
8,822
This company responds to reviews on average within 4 days

Instant Feedback

26,065 reviews
Ohio
1 review
0 helpful votes
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Good
December 7, 2024

Good purchase. Quality product. Delivery was a little slow.

Date of experience: November 27, 2024
Missouri
1 review
0 helpful votes
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Picked up a set of gloves at the store and when I got them home, I noticed that the gloves were two different sizes. Took them back to the store and they were able to order me a new set and ship them to my home and provided a nice discount due to the inconvenience.

Date of experience: November 26, 2024
Virginia
1 review
0 helpful votes
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Fast and painless service
December 6, 2024

Glad at how fast my order arrived. I chose this site because the ability to return to a physical location.

Date of experience: December 8, 2024
Washington
2 reviews
0 helpful votes
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Great experience
December 6, 2024

Quick and easy experience! I received my new steel braided brake line really quick. Excellent quality and the price was great as well.

Date of experience: December 7, 2024
Washington
1 review
0 helpful votes
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I ordered some off road riding pants.
December 6, 2024

Everything worked out smoothly, but the pants are a bit big so I'm ordering the next size down. With knee braces and hip pads, off road pants can be a little tough to size right, so I'm not surprised I have to try another. I'm glad I can return what doesn't work and my local CG store.

Date of experience: November 26, 2024
Louisiana
2 reviews
0 helpful votes
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Fast delivery
December 6, 2024

Very satisfied with Cycle Gear's available stock and delivery speed.

Date of experience: November 26, 2024
Nevada
2 reviews
0 helpful votes
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Very helpful
December 6, 2024

Greg advised me on helmet size. Upon arrival he installed my Cardo system and even called Cardo to inquire about the adapter needed for my Shoei Neotec 3.

Date of experience: November 26, 2024
Utah
1 review
0 helpful votes
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Good job. You have a great store.
December 6, 2024

Product worked real good
I will refer your store to others.
Product arrived on time. Thanks

Date of experience: November 26, 2024
Georgia
1 review
0 helpful votes
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Packaging should be important, specially if you're spending a lot on the purchase

Date of experience: November 26, 2024
Florida
1 review
0 helpful votes
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Nice helmet
December 6, 2024

Nice helmet but not a good fit for me. I am returning for size. It is to big.

Date of experience: November 26, 2024
Oregon
1 review
0 helpful votes
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Purchased Tires
December 5, 2024

Ordering was easy.Item Delivered on time. Good communication.

Date of experience: November 25, 2024
Nevada
1 review
0 helpful votes
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Nice boots
December 5, 2024

Good price boots were on sale. Ordered to store for free shipping came within a few days.

Date of experience: November 25, 2024
New York
1 review
0 helpful votes
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Tire Purchase and Installation
December 5, 2024

Ordering through Cycle Gears website was flawless. The tires were delivered to their local store on time and without issue. The mounting and balancing of the tires by their store personnel was atrocious.

During the mounting process, the finish on both wheels were damaged in multiple locations. The dot on the tire was not aligned with the valve stem, it was about 150 degrees out of alignment. The weights on the wheels from the previous tires were not removed prior to the new wheel and tire combination being balanced. This resulted in an excessive number of weights being placed in three distinct locations on each of the wheels.

I dropped off the wheels with the old tires the weekend before the scheduled delivery. I picked up the wheels and the new tires the following weekend. Despite having the wheels for an entire week, when I arrived to pick them up the tires had been mounted but the wheels were not balanced. This meant that I had to wait for nearly an hour for them to be balanced. When they were finally presented to me, the valve stems were without caps. When I remarked about it, they installed caps but one of the caps did not fit properly being too short to cover the entire threaded area of the valve stem.

I had to bring the wheels home, remove all the weights and rebalance them myself. I still have not been able to find a properly fitting cap for the odd sized valve stem installed on one of the wheels. The damage to the wheel's finish will be there for the life of the motorcycle.

Date of experience: November 23, 2024
Kimberly E. — CycleGear Rep
9 months ago

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Texas
1 review
0 helpful votes
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Revit Trench sizing is off. Medium way too small
December 5, 2024
Updated review

Revit Trench is way too small. I ordered the Medium, and even with the liner out it digs into my armpits. I'm 5'8" 160 lbs slight athletic build and this thing was too tight. I returned it for the Revit Echelon and that sizing fits much better (slightly loose.) So it don't know whats up with Revit. My first time buying this brand.

Date of experience: November 25, 2024
Kimberly E. — CycleGear Rep
9 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Quick and easy
May 7, 2024
Previous review

Quick and easy

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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The manager was consultative and not pushy. The kind of experience I like.

Date of experience: November 15, 2024
New York
1 review
0 helpful votes
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Sedici Strada 3
December 5, 2024

I love my new helmet! The delivery was speedy and the package arrived safely

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Good work
December 5, 2024

Experience in store was great getting my stuff order was perfect they helped me out a whole lot they are kind and helpful

Date of experience: November 25, 2024
Ohio
1 review
0 helpful votes
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Another success
December 5, 2024

Like your products. Easy to shop on your site. Just wish you had a store closer to me than allison park pa.you have what i need and it gets to me quick.

Date of experience: December 7, 2024
Canada
1 review
0 helpful votes
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They didn't have in stock what I wanted but ordered it and home delivered and received in 2 days

Date of experience: November 25, 2024
Alabama
1 review
0 helpful votes
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Helmet
December 5, 2024

Quick and friendly service, no issues at all, and fair priced

Date of experience: November 25, 2024