Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
It's always simple to search, browse, and compare before ordering and there's never been any major delays in my experience in getting items shipped and delivered.
It is fascinating to buy at CycleGear because their products are of good quality and arrive on time.
When I go to the store which is very often, the staff's very friendly and helpful. The amount of knowledgeable and know how its just amazing. Even the online process is just as simple. They have made your shopping experience worth while.
I have only been riding for a year or so but every question I have I know the Cycle Gear team can answer and they have.
I was Looking for an air filter that was unusual, went to CG store, met with parts employee he helped me figure it out. Ordered it for delivery to my home and was as easy as that.
The tire arrived quickly, installation was quick and easy. Great job!
My order was on its way so fast, and I got the right product no complaints. It also was a great fit
Was very pleased how fast the tire shipped. Was a good choice for my bike.
Good service sales person knew what he was talking about. Pretty knowledgeable.
The shipping time was great! Fast and easy. Probably could have gone and picked up my order but I'm Lazy.
Ordered two MX tires, they said it could take a week to get them but they actually came in two days. 😊
Everything was done as expected.
Good prices and the shipment arrive on time
The selection is great and the prices are fair. Not a lot of unnecessary pop ups coming up, overall a good shopping experience. Easy to navigate site.
The selection is great and the prices are fair. Not a lot of unnecessary pop ups coming up, overall a good shopping experience.
I've never purchased a helmet so I had no idea what size I needed. I went in and tried on a few, the guy helped me figure out what size was best for me. They didn't have the particular helmet I wanted but he told me that from the beginning and said it could easily be ordered. We got the helmet ordered, it only took 3 days! I went in and they let me try it on just in case I didn't like it. The helmet fit perfect and was exactly what I wanted. Over all they made it a super fast and simple process.
The store didn't have stock but quickly placed an order directly shipped to my home. Free and easy.
Graves smog block kit was ordered and received quickly! Easy to install and works great!
Received order as promised and in good working order. It came on time and was as described on the web page.
Great experience and the staff on hand to help me fit my helmet.
Always a pleasure, doing business with cycle gear, and most of its employees.
Easy and simple to purchase and pick up the item. Workers are really nice
It fits true to size and is very comfortable. A little stiff at first be you get use to it
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.