business logo of CycleGear

CycleGearReviews 9,003

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
970
value
14
shipping
5,465
quality
8,787
This company responds to reviews on average within 4 days

Instant Feedback

25,973 reviews
West Virginia
1 review
0 helpful votes
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Outstanding products and helpful staff!
November 30, 2024

I ordered online and picked up in store. The staff was very helpful and delivery was fast.

Date of experience: December 2, 2024
GB
1 review
0 helpful votes
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Easy Purchase
November 30, 2024

The experience overall was quite efficient. There was ample stock to choose from

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Fair prices and availability makes this store great. I could not find any other competitors that had better deals.

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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GREAT service and people!
November 30, 2024

I've only had positive interactions with my cycle gear here in Seaside CA with the employees, in person and over the phone!

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Disappointed
November 30, 2024

I went to the store to try on the helmet before I purchased it.
The guy who helped me assured me that large was my size, so I got a large ordered since the color I wanted was not in stock.
Once it arrived I tried on the helmet and took it on one ride to find out that it either wasn't for the shape of my head and was too big. Very uncomfortable and I'm not happy with my purchase.
I tried to return it but it says that if it is used I cannot. So now I'm stuck with a helmet that I cannot use

Date of experience: November 20, 2024
Kimberly E. — CycleGear Rep
9 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

VI
1 review
0 helpful votes
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Great customer service
November 30, 2024

Employees are knowledgeable and friendly. Great sale on items.

Date of experience: November 20, 2024
Oklahoma
1 review
0 helpful votes
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Alpinestar
November 29, 2024

It was good, came in at a decent time. I think it was only a day later than what might have been suggested

Date of experience: November 19, 2024
Arkansas
2 reviews
0 helpful votes
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Ordering tires
November 29, 2024

I ordered tires at my local Cycle Gear store for quick, free delivery.

Date of experience: November 19, 2024
Oregon
1 review
0 helpful votes
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Needed a Shoei face shield as soon as possible for the Neotech II. CycleGear in Beaverton was out of stock for that model. They immediately ordered the shield, and we received it within 3 days. 2 Days sooner than the expected time.

Date of experience: November 19, 2024
New Jersey
1 review
0 helpful votes
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Woman's leather jacket
November 29, 2024

It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.

Date of experience: November 19, 2024
Oregon
2 reviews
0 helpful votes
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O2 Sensor Plug
November 29, 2024

This O2 sensor plug worked great. Fit the Vance and Hines exhaust.

Date of experience: November 19, 2024
Puerto Rico
1 review
0 helpful votes
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Biltwell Lanesplitter
November 29, 2024

Everything went well. Good customer service, very helpful.

Date of experience: November 19, 2024
Florida
1 review
0 helpful votes
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Awesome experience
November 29, 2024

Very satisfied with the product and the shipping g process. Will most definitely order from cyclegear aagain.

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Very quick & easy
November 29, 2024

Item came very fast, was pleased with delivery updates, good quality

Date of experience: November 19, 2024
Arizona
1 review
0 helpful votes
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Satisfied
November 29, 2024

Motorcycle tools good👍, filled up my tires and got some backup tools

Date of experience: November 19, 2024
New York
2 reviews
0 helpful votes
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I only had a small order this time. I bought 2 pair of Icon pursuit gloves this time one classic and one perf for warm days. Order came quickly as expected!

Date of experience: November 18, 2024
Texas
1 review
0 helpful votes
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Cycle Gear
November 28, 2024

My experience ordering online from cycle gear was great. Order arrived within the specified time.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Skylar at the Valencia store was exceptionally excellent in every way. He was knowledgeable, fully informative and a gentleman. You're lucky to have him. I've been using the helmet almost daily since I received it. Outstanding product.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Biltwell Lanesplitter helmet
November 28, 2024

Great experience online shipping to my local store was fast..

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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Excellent Service
November 28, 2024

Quick turn around time in getting my new tires mounted and balanced.

Date of experience: November 18, 2024