Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
I ordered online and picked up in store. The staff was very helpful and delivery was fast.
The experience overall was quite efficient. There was ample stock to choose from
Fair prices and availability makes this store great. I could not find any other competitors that had better deals.
I've only had positive interactions with my cycle gear here in Seaside CA with the employees, in person and over the phone!
I went to the store to try on the helmet before I purchased it.
The guy who helped me assured me that large was my size, so I got a large ordered since the color I wanted was not in stock.
Once it arrived I tried on the helmet and took it on one ride to find out that it either wasn't for the shape of my head and was too big. Very uncomfortable and I'm not happy with my purchase.
I tried to return it but it says that if it is used I cannot. So now I'm stuck with a helmet that I cannot use
Employees are knowledgeable and friendly. Great sale on items.
It was good, came in at a decent time. I think it was only a day later than what might have been suggested
I ordered tires at my local Cycle Gear store for quick, free delivery.
Needed a Shoei face shield as soon as possible for the Neotech II. CycleGear in Beaverton was out of stock for that model. They immediately ordered the shield, and we received it within 3 days. 2 Days sooner than the expected time.
It's tough to shop for clothing on the internet since one can never be sure how well things will fit. Other than that, purchasing was easy and fast and the jacket arrived very quickly with no issues related to shipping.
This O2 sensor plug worked great. Fit the Vance and Hines exhaust.
Everything went well. Good customer service, very helpful.
Very satisfied with the product and the shipping g process. Will most definitely order from cyclegear aagain.
Item came very fast, was pleased with delivery updates, good quality
I only had a small order this time. I bought 2 pair of Icon pursuit gloves this time one classic and one perf for warm days. Order came quickly as expected!
My experience ordering online from cycle gear was great. Order arrived within the specified time.
Skylar at the Valencia store was exceptionally excellent in every way. He was knowledgeable, fully informative and a gentleman. You're lucky to have him. I've been using the helmet almost daily since I received it. Outstanding product.
Great experience online shipping to my local store was fast..
Quick turn around time in getting my new tires mounted and balanced.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.