CVS

My husband had a script that was sent to Walmart in Jackson, Mo. They screwed it up and the doctor sent it to CVS. We thought it was the one on Siemers in Cape but we were wrong. The people that work in the Siemers pharmacy were very kind and fixed the problem so efficiently. We will now switch pharmacies. Walmart made everything so hard. We now see that it doesn't have to be.
Thanks so much
Patti Wetzel

I drove twice 4 hr total time
Once to pick up 3 mos supply for $18.88
Got home 1 mo supply
Drove back they tried to fill for $29 not the right price
They told me to call GoodRx
After 2 hrs and 2 reps trying to get through they gave up
So I left the prescription
They won't answer their pharmacy phone!
How can they fix their glitch if they won't answer their phone?!?!?

If I could give negative or zero stars, I would give zero stars. "How can a company run this type of store? If it does run, I am sure it will go out of business quickly. Very rude and unprofessional. I bought items and presented an extra buck printed paper He said everything was okay with the coupon and it was my coupon which did not expire, but he said the system couldn't accept it and didn't know why and he could not do anything even though I have valid extrabuck. When I asked what I should do with the extra buck, which was a paper extra buck expiring today, the manager replied to do nothing and smiled cruelly. He said I could call anywhere but he could not help me. When I called customer service, the manager went to stand with his staff near the beauty section. He looked at me, talked about me with his staff, commented, and laughed. I left the store without using the extra buck and called corporate to complain. I am waiting for their response.

CVS pharmacy Celina on Preston RD is the pitts. Used them this year because of Medicare rx plan. Will change plans next year. Customer service is generally not good. Never know if gonna be pleasant or annoyed. Can stand there for long time before they even acknowlege though you know they see you. Constantly trying to refill RX long before due. Cost me about $80 auto refills on my husband that were ready when I picked up mine only to get home and find out he is not even using now. I was eventually able to get them archived online. Online is a joke too. Worse websiite I have ever used. See recently made some changes so I was hopeful. Nahhh. Still awful. Would give no stars if I could. I am always eager to be complimentary if get good customer service. Don't think ever have there.

Despite their great sales, ordering from cvs.com is a pain in the butt. I try not to order anything from this site except only when they have 30% off sales. Seriously the worst customer service ever! I received a wrong product so i tried calling them, there was a 20 min wait to speak with a representative. That wasn't my complaint, my complaint is that, the representative I was speaking with is soooo slowww! First off, I had to explain what happened several times, then he puts me on hold literally for 30 minutes! Seriously!
Not only that whenever I order products that are liquid based, it's always leaking! It's either I have half of the product left or it's completely gone. Ziplock isn't going to do you any good! Why can't they pack it with bubble wrap or something!
BTW this is my fifth time ordering from them.
And yes as other reviewers have stated, they take forever to ship your items!

Highly disappointed for my first visit to Raymore, Missouri CVS Minute Clinic as they didn't accept walk ins. Please know that prior to visiting CVS, I goggled urgent care near me, CVS was in my search results, as they advertise that they take walk ins, until you walk in. We were then advised to check in online, and they had nothing available. I understand you may need an appointment, but then "walk ins" shouldn't be advertised.

Just happened to be having my eye exam next door and since I had time to waste thought I would get a prescription filled. There was a problem with my insurance so I asked the Pharmacist (who was being extremely rude and condescending) if she would call and see what the problem was, and she pointed out to me that it was not her responsibility to find out what the problem was with my insurance. So my response was I would just pay cash and deal with my Insurance Company when I got home. She then claimed that I was exhibiting drug seeking tendencies and accused me of going from pharmacy to pharmacy to fill illegal prescriptions, which infuriated me and While I realize that does happen it seems to me that it would be her responsibility to call the police and report me if she felt that is what I was doing, Or she could have shown a little customer service and called my Doctors office if she had concerns.

I have lived in California and New York for most of my life so I am very familiar with CVS. I can say without a doubt the Mattituck and Wading River CVS pharmacies in NY are wonderful and are staffed with knowledgable, professional, kind people. I also am extremely impressed with cvs.com, the website, when it comes to the pharmacy side. I'm no pushover, I've been around. They are GOOD.

I recently vacationed in Tahoe City, CA. Due to seasonal allergies, I needed to stop and get some OTC medication. I went to CVS located at 950 N. LAKE BLVD. SUITE #100, TAHOE CITY. I found a clerk in the pharmacy isle is ask a question of her. She wouldn't even make eye contact as she told me I should ask a pharmacist. Went to the aisle for OTC and 80% of the shelving was empty! Visited the restroom (now either sex bathrooms). I've never visited such a dirty bathroom! While checking out, I mentioned the condition of the bathroom to the cashier who also did not make eye contact and said nothing in return. I will not go to this store again.

I have had several instances where I was disappointed with this pharmacy but the most recent attempt to get my medication has caused me to write this review. My prescription was to be refilled on May 5th, today is May 12th. I have called this pharmacy 6 times in the past two days and was on hold for anywhere from 20 minutes to over an hour (yesterday was 1 hour at which time the call was disconnected because apparently when the pharmacy closes they just disconnect all calls!). If you don't have prescriptions at this location, don't start now! I've never been treated so poorly! NO CONCERN FOR CUSTOMER SERVICE.

I called my doctor to please give cvs instructions to refill a prescription. My doctor said they had called the branch already. When I called for the 3rd time they said that the doctor's office had called but they had not gotten clearance fro. Insurance. So when I called the next day, they are telling me again that the doctor has not called yet. I just cancell we d all my prescriptions and would move to Walgreens or Rite-Aid. Incompetent personnel.

How is it even possible that a consumer can call a pharmacy to obtain medication info and is on hold for an hour. (Still holding, btw) Not to mention, this is not the first time either. You can never call the CVS pharmacy at the corner of Kings Hwy and Youree Dr. in Shreveport, LA and speak to anyone within a reasonable amount of time. I have called and complained over and over and nothing changes. I find it difficult, if not possible, to believe that calling the moment the store opens, they are that busy. If they are, why isnt CVS hiring more help. This ludicrous. I am so sick of them and about to move to Walgreens. CVS is the absolute worst pharmacy! One star is being very kind.

It is unfortunate that when CVS took over Sav-On, they overlooked how important a good selection of merchandise is to the customer. Many times there are huge empty spaces on the shelves, either because the merchandise has sold out and not been reordered, or the merchandise is on totes on the floors because of a lack of sufficient staffing to put the merchandise away. Even their own name brand runs short especially when there is a BOGO. What kind of planning is that when there is only one item or none on a BOGO?
Also, many of the stores have filthy carpeting (see photo). This particular stain has been at this store for over a year. Many of the aisles have dirt and stains just like this and the store is not that old. Also, air conditioning grids on the ceiling have dirt hanging down from them. Some of the dirty grids are positioned over vaccination areas. Picture too large to load (> 5m) or I would show it.

These people don't know and don't care. I've been waiting over 11 days for RESCUE MEDICATION. I've called 3 times and finally now they tell me it's on backorder and my Dr should prescribe something else. Wait, but you didn't call me to explain that, you didn't mention it the last 2 times I called and you didn't try to contact the Dr. either? How you remain in business is beyond me. If you're too busy then hire more people. My 12 yr old has gone without RESCUE meds for nearly 2 weeks and I just now found out why - pure incompetence! YOUR A LIABILITY