CVSReviews 419

They don't properly train you the right way in the minute clinic. CVS will hire you then degrade you for not being properly trained. In the period of their orientation they will fire you on your day off then point the finger at you. Then to say you're terminated! They wouldn't give you don't stand a chance their be careful when looking for employment cause CVS doesn't give a damn!

Hello everyone I wanted to thank CVS for hiring me to work at CVS for 2 years.
I loved my job as a cashier. The pay is good

Always long lines. Takes days to get prescriptions filled. Drive thru usually closed. Usually can't get thru on the phone no matter how long you wait. There is nothing positive that I can say about my local CVS pharmacy. I don't blame the employees. There is just never, ever enough help there.

If i could give CVS 0 stars, I would. My son is prescribed controlled medication for ADHD. The laws in my state already make it difficult to get a refill on prescriptions (needs to have less than 3 doses remaining, etc.) To function, my son needs to take his medication every day. Many times he's been completely out of medication and the staff have said "Oh we might get a shipment in sometime next week". They have no empathy towards people who require medication.

In the past, I've had to be proactive and call multiple CVS's to see which one had the medication in stock. Then I've driven hours in heavy traffic to pick it up.

Today I was faced with a similar situation. Son is out of pills. Order for refill was placed 5 days ago. Pharmacy tech behind the counter cannot tell me when medication will be in and shows no concern at all. The only difference is this time, CVS no longer allows me to be proactive and call other stores and ask if they have the medication on hand. It's like they're keeping it a secret or trying to keep customers in the dark with regards to finding their medication.

Turns out that keeping medication stock secret is a CVS-only policy.

I called the local Walgreens and found out within 3 minutes that they had my son's medication on hand. I called his physician's office and quickly had a refill waiting. Never again will I use CVS for anything, not even a pack of gum.

It is unfortunate that when CVS took over Sav-On, they overlooked how important a good selection of merchandise is to the customer. Many times there are huge empty spaces on the shelves, either because the merchandise has sold out and not been reordered, or the merchandise is on totes on the floors because of a lack of sufficient staffing to put the merchandise away. Even their own name brand runs short especially when there is a BOGO. What kind of planning is that when there is only one item or none on a BOGO?
Also, many of the stores have filthy carpeting (see photo). This particular stain has been at this store for over a year. Many of the aisles have dirt and stains just like this and the store is not that old. Also, air conditioning grids on the ceiling have dirt hanging down from them. Some of the dirty grids are positioned over vaccination areas. Picture too large to load (> 5m) or I would show it.

I recently vacationed in Tahoe City, CA. Due to seasonal allergies, I needed to stop and get some OTC medication. I went to CVS located at 950 N. LAKE BLVD. SUITE #100, TAHOE CITY. I found a clerk in the pharmacy isle is ask a question of her. She wouldn't even make eye contact as she told me I should ask a pharmacist. Went to the aisle for OTC and 80% of the shelving was empty! Visited the restroom (now either sex bathrooms). I've never visited such a dirty bathroom! While checking out, I mentioned the condition of the bathroom to the cashier who also did not make eye contact and said nothing in return. I will not go to this store again.

CVS will never have all of your prescriptions at the same time. They will either tell you their machine is down or I have all but or our shipment didn't even come today Etc lies! I am now again without a prescription I must take every day. CVS does not care instead of just telling you you need to go to another location or another Drug Company all together they just let you suffer they we'll just get your money from the next person. So go ahead and die they don't care!

CVS pharmacy Celina on Preston RD is the pitts. Used them this year because of Medicare rx plan. Will change plans next year. Customer service is generally not good. Never know if gonna be pleasant or annoyed. Can stand there for long time before they even acknowlege though you know they see you. Constantly trying to refill RX long before due. Cost me about $80 auto refills on my husband that were ready when I picked up mine only to get home and find out he is not even using now. I was eventually able to get them archived online. Online is a joke too. Worse websiite I have ever used. See recently made some changes so I was hopeful. Nahhh. Still awful. Would give no stars if I could. I am always eager to be complimentary if get good customer service. Don't think ever have there.

In the past two weeks I interacted with Pharmacist Ben. On the first occasion, the pharmacist told me there is a new pneumonia medication and wondered if I had received it. I told him I was seeing my doctor at the end of the week and would inquire from him as to whether I should get it. Last week I picked up a medication and Pharmacist Ben had attached a memorandum calling attention to the fact that this drug may interact negatively with another I am taking. I emailed my doctor who replied that this caveat is true in some cases, but my dosage was so low that it is not a problem. In both cases I was so grateful that Pharmacist Ben, in the midst of a very busy practice, took time to speak with me and later attach a memorandum to my prescription. I am blessed to have such a caring pharmacist.

Beware Gold Emblem products at CVS!
If you buy the Gold Emblem Mixed Nuts, you will bite into an almond and it will be extremely bitter. So bitter that you'll have to spit it out.

When you call CVS for a refund, you'll be told that YOU need to return to the store.

Why do I have to return to the store to solve the problem of inedible nuts?

If you have the receipt, you can get a refund. If you don't have the receipt, you can get store credit, AT THE MANAGER'S DISCRETION. When I asked about the criteria that the manager uses to determine whether you get store credit, I was connected to the store and the call cut off. Although CVS had my number, no one called me back!

That call was 32 minutes long!

Why do I get to spend 32 minutes on a call to fix the problem of Gold Emblem nuts that are not fit for human consumption?

I would not go to cvs, if u don't pick up ur prescription when they tell u it's ready they will give it to someone else because I didn't get my script when they said it was ready they gave it to another customer it was ozempic I take it because I am a diabetic not to lose weight they did not notify me they were giving it to someone else so now I wasn't able to take it on Saturday because they didn't have it. How could they do something like that and I am going to look in to who I can notify regarding what they did.

Bad customer service. If I could give it zero stars i would. I have had 3 bad out of 4. Long waits. When I bring up and issue with the phone # they tell me I need to fix it by calling corporate. Maybe I am old fashioned, but what happened to customer service. I waited over 30 minutes with only one car in front of me.

The person who answered the phone called me a liar when I tried to return an online lipstick that had already been used… what an ifiot

Many of my friends and I dislike the fact that CVS runs out of my medications. CVS doesn't even tell me when they are out of the meds when I order it! I thank God that I called the Post Office 1.5 days before I would be out of the drug. It took one entire day of my mother and I calling many other stores until we found a store that does carry my meds that I would DIE without daily taking! Then we had to travel 40 miles to the store that did carry my drug. This has happened several times now. I am going to tell my insurance to again cover me under the great store, Barth's Pharmacy, which I use for all my other meds. I only use CVS for one drug because of my insurance deciding to not cover this medication in any place except the very low quality store, CVS.

Jay and her staff are always offer excellent customer service and this location is not the nearest to me,but I make a point of going because the service is much better than Getty Square site.

When will senior management deal with the bad morale and stressed out staff. Not to mention those excessively long register receipts that have coupons that expire before you can get back to use them. My sense is Senior Management is too greedy to care. After all it cost a lot to maintain 4 private jets.

Can never get a prescription filled without some problems. They refill orders that are not auto refill. Say they don't have prescription refill orders when they do, just not looking, since doctor writes out a prescription for 1 month (dates them for each month until next recheck need for the medicine in 3 months) and sends to the pharmacy. Medication is one that shouldn't be stopped all at once.
They only 1 time admitted to this mistake.
Get so pissed off at them I could scream.