• CustomControllerzz

CustomControllerzz

Overview

CustomControllerzz has a rating of 4.4 stars from 1,341 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CustomControllerzz most frequently mention gamer tag, shopping experience, and customer service. CustomControllerzz ranks 4th among Video Game Accessories sites.

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What reviewers want you to know

Positive highlights

  • My shopping experience was great, simple, and easy.
  • The only issue was I couldn't see how the gamer tag looked on the controller because it didn't show up in the preview.

Critical highlights

  • If you email for "faster customer service" you get an automated response somebody will get back to you asap.
  • I at first thought it was normal but then 2 weeks past and was still on pre shipment...
How would you rate CustomControllerzz?
Top Positive Review

“pretty cool designs”

Adam b.
3/24/20

pretty cool designs. i feel like it would be cooler if people could apply a custom design or picture for more personalized designs.

Top Critical Review

“Controller bs shipment fed ex 2 days”

Sean D.
6/13/22

I waited two weeks for controller come in they says via fed ex 2 days bs taking awhile order 1 June took 13 of June but why would put fed via 2 days make seem come in two days it bulls sh1t that all I know um pissed about it took that long

Reviews (1,341)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) shopping experience (8) gamer tag (7) 2 weeks (5) 3 weeks (6) 3 days (4) credit card (6) customization options (3) christmas gift (3) place order (3) 2 days (4) 2 controllers (3)
Thumbnail of user shaunax
Shauna X.
1 review
0 helpful votes
April 23rd, 2020
Verified purchase

Quick, easy website to use. Great options as far as warranty and cords and such. Just wish there was an option to add paddles with your order as well, for sure. We'll see how it works out when he actually gets the controller and is able to use it though!

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Cole D.
1 review
0 helpful votes
August 6th, 2019
Verified purchase

My shopping experience was great, simple, and easy. I liked that you could see what your controller would look like in the end.

Thumbnail of user seand523
1 review
0 helpful votes
June 13th, 2022

I waited two weeks for controller come in they says via fed ex 2 days bs taking awhile order 1 June took 13 of June but why would put fed via 2 days make seem come in two days it bulls sh1t that all I know um pissed about it took that long

Tip for consumers:
Then put service correct way info exact way

Products used:
Controllers

* CustomControllerzz attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user jacobv21
Jacob V.
2 reviews
1 helpful vote
July 6th, 2020
Verified purchase

The process to build my own controller and setup was quick and easy. Hopefully it comes as setup and looks great!

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Michelle Y.
7 reviews
1 helpful vote
December 5th, 2015
Verified purchase

False Information. It said it would be shipped from 1 to 3 week for free. Instead I had choose 2 day priority mailing. Which is stupid and misleading.

Thumbnail of user mothero1
Mother o.
1 review
0 helpful votes
December 2nd, 2015
Verified purchase

My online order would not go through and I called customer service. Collin, the Associate that assisted me, was very courteous and professional. He was very patient with me, answering all my questions and concerns, and very knowledgeable about the product he was assisting me with. My son also called customer service earlier and the female associate that helped both of us at that time was also very courteous and knowledgeable. Thank you for your great assistance.

Thumbnail of user makanak
1 review
1 helpful vote
July 29th, 2020

I've spent over $200 and had no contact with anyone. It's been 4 months and still haven't heard from anyone or received my order. They won't respond or refund me. Overall terrible business. -5 stars

Thumbnail of user barrys117
barry s.
1 review
0 helpful votes
November 26th, 2015
Verified purchase

procesing took a long time. Buttons on controller ar loose and dirty. Besides that controller is fine. Did not live up to expectations.

Thumbnail of user adamb726
Adam b.
1 review
0 helpful votes
March 24th, 2020
Verified purchase

pretty cool designs. i feel like it would be cooler if people could apply a custom design or picture for more personalized designs.

Thumbnail of user sarahw994
1 review
0 helpful votes
February 8th, 2021

This company has the worst customer servos I have ever seen in my life, I brought a controller from them and I needed to as about getting a new one, I sent two emails in the space of 3 months about this issue and still have yet to receive feedback!

Tip for consumers:
Just don’t!!

Products used:
Controller

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw123
1 review
2 helpful votes
January 18th, 2019

Ordered PS4 Pro controller on 8-26-18 here is it 1-1-18-19 no controller, No refund and they quit communicating back in November.

Here is the scam. They take your money and make you think your getting your product within three months after that you have almost zero chance getting a reversal charge in your card or account. Then they quit communicating because they know you can't get your money back at that point!

Don't fall for this Scam!

Thumbnail of user ryana99
Ryan A.
6 reviews
0 helpful votes
May 1st, 2020
Verified purchase

Great online shopping experience. Controllers are reasonably priced and look to be packed with features!

Thumbnail of user spicyb
Spicy B.
1 review
0 helpful votes
December 14th, 2017
Verified purchase

I ordered an Xbox controller in March of 2017 and still use it today. It seems to be a very high quality controller and I love the design. The right bumper feels a little worn out but nothing more than to be expected from any other controller used this long. I use this controller on my PC as well and I have had some issues with the charging cable staying connected. I will be buying from this site again in the future.

Expect longer shipping time as mine took close to 3 weeks. Overall the wait is worth it.

Also, great customer support!

Thumbnail of user ingridw20
Ingrid W.
1 review
0 helpful votes
December 5th, 2018
Verified purchase

I wasn't able to apply the promo code for 20% discount. called costumer service and was put on hold for too long.

Thumbnail of user arnoldb50
Arnold B.
1 review
1 helpful vote
December 8th, 2016
Verified purchase

Kind of expensive. It sounds like something is lose inside the controller. Don't want to send it back. Takes too long

Thumbnail of user dawnc94
Dawn C.
6 reviews
1 helpful vote
December 13th, 2016
Verified purchase

easy and convenient !!! It took a while but it finally came ! exactly 2 weeks after Christmas . They refunded my express shipping of $24.95 which was thankful . My son is enjoying it as we speak like a belated present :) I would order again just much more in advance ! DH

Thumbnail of user marianm35
Marian M.
1 review
1 helpful vote
November 25th, 2016
Verified purchase

30% discount code for black Friday never worked- only code I could find was a mere 8% off - wow!! - said 30% off with code blackfri - couldn't find any conditions attached to this ??

Thumbnail of user jacobj121
1 review
1 helpful vote
August 8th, 2020

I'm not saying it is a fake company, but if its not a fake company then they've given up entirely and only send out orders once a year as a side gig. They do NOT i repeat DO NOT EVER check their emails, answer their phones, nor reply on the site messenger. To ANY MESSAGE, unless you are ordering ahead of time. Its been 6 weeks and i've gotten no communication whatsoever besides asking me if i wanted to refund my "rushed processing for the sorried delay" and i said yes and they then went forward with refusing to communicate more. It is actually a joke of a company.

Thumbnail of user royc102
Roy C.
1 review
0 helpful votes
October 28th, 2015
Verified purchase

Collin was THE BEST !!! representative of any company i have EVERY !!! had the privilege 2 talk with. He returned my phone call answered all my questions & helped with placing my order after encountering technically difficulties no matter how long it took. *****

Thumbnail of user melissan47
1 review
4 helpful votes
March 27th, 2018

Company does NOT return calls or emails! We ordered a controller for my son at the beginning of Nov. And it took weeks for me to get in touch to find the status of my order. I had to leave numerous messages and several rude emails over a month and a half. After having the controller for 2 1/2 months there are issues with the buttons and ONCE again unable to get a response! Dont waste your time or money!

Thumbnail of user claytond51
Clayton D.
1 review
0 helpful votes
March 7th, 2020
Verified purchase

I like the website. I just got an exclusive controller with an insane mod pack, I can't wait to use it!

Thumbnail of user stevenr218
Steven R.
1 review
1 helpful vote
December 29th, 2017
Verified purchase

Your code says I can receive 20% but it would not apply to my purchase. I tried to find somewhere that stated maybe exclusions applied but I could not find it. I called and emailed 2 days ago but received no response. Was not enough for me to avoid your company but it is frustrating. I would rather you not advertise a sale at all if it's not a real one that works. You can follow up if you want to but it's not required.

Thumbnail of user deborahs216
Deborah s.
1 review
0 helpful votes
November 8th, 2016
Verified purchase

So far easy to order on line and build .just received my sons custom controller. very good customer service and they let me know what was happening with progress and arrival info . Not opening until Christmas morning but I'm sure it will work perfectly

Thumbnail of user nikkim66
Nikki M.
1 review
1 helpful vote
March 10th, 2017
Verified purchase

I purchased for my son as a gift he was so very happy with the quality and design. Fast delivery too! Extremely happy!

Thumbnail of user juans105
Juan S.
1 review
0 helpful votes
July 16th, 2016
Verified purchase

It's really easy to find and select what you want. The custom controllers look amazing. Will be coming back for another controller.

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From the business

Welcome to Custom Controllerzz, your one stop shop for custom gaming controllers and mice.

Company Representative

Thumbnail of user collinh16
Custom C.

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