CustomControllerzz has a rating of 4 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. CustomControllerzz ranks 64th among Video Game Accessories sites.
The controller is very nice although there was some glue sticking out of all the edges as if they had to glue it together when they put it together. I didn't care for that also I thought that his handle was going to be written on the left but his name is nowhere on it. But all in all it was nice and worth the money.
Loved the product, quick delivery, we just had a slight problem processing order initially as it wouldn't allow me to pay by Paypal. I deleted the order and started again and it allowed me to access Paypal second time.
I ordered a custom controller and got it within a week. Awesome and works great, I will defidentially be ordering another one soon!
I didn't like that when I picked Paypal it went to my Paypal account first and then came back to the shipping. This is the ONLY site I know that does this. Makes me feel like I will be billed 2x. I will be checking.
Billing ended up OK just a weird system. Wasn't given a true shipping date so came after Christmas which was a bummer for an 18yo sitting around not opening presents. Lol.
Have a GREAT New Year!
I contacted customcontrollerz reference a broken controller and an excess delivery chargeThey contacted me straight away and said they would reimburse charge and send new controller. I am impressed and wait in anticipation for controller to arrive.
I never received my custom controllerz carrying case. I contacted the email & got an automated response. Never heard nothing back from an actual person & still have not recieved my case that i payed an additional $20 for.
I ordered a controller for my son on Black Friday for a Christmas present. I write this review on New Year's Day with no controller. Shame on me, they even sold me to give them more money to "rush" the controller to me because it was the Monday before Christmas. HA, what a joke. They answered my calls up until I paid the extra money to "rush" this supposed controller to me before Christmas. I have called three times since Christmas to see where the controller is and no response. I specifically talked to an employee named Colin who sold me a bill of goods that I have yet to see... luckily I paid through PayPal and if I do not get the controller by Wednesday I will dispute all charges and repost on this forum as to the validity of their business... no, I would NEVER give these people my money ever again. Many friends of mine have children and family who were interested about what I had purchased for my son for Christmas. I have told every single one to not use this company for their family's gifts, it is truly embarrassing. There are many other companies that do the same thing and they deserve a shot at getting my future money, NOT ONE DIME OF MINE WILL GO TO THIS FRAUD COMPANY. It is a sham and I can't believe people had a good, positive experience. No response from customer service and the fact that my supposed "controller" was in the same state before I "rushed" the order by paying more money as it was days after being "rushed" is a joke. Please, PLEASE, don't give this company one single dime. I'm sure I will be contacted by the business on this website with an offer to "help resolve the issue." Lol, help by giving the consumer the product they purchased, not by trolling this forum... shame on you.
Hi Michael, I'm so sorry to hear about the lack of communication. Our offices will be closed until this coming Tuesday. When our offices reopen, a rep would be more than happy to assist you. If you would prefer for the order to be canceled and fully refunded we would be happy to do so. If you can please private message us your order number and email we will have a representative contact you first thing Tuesday morning. We hope you and your family have a happy New Year! We will be in touch soon!
Great Site! I was directed here by a link from my son who had very specific items on his Christmas Wish List. I failed to select express delivery and sent an email hoping that it wasn't too late to fix that and 3 days later the item was on my door step, 2 days before Christmas! FANTASTIC SERVICE!
A little overwhelming with all the options at first but very pleased with the processing and delivery time. It's a Christmas gift so I can't comment about the product itself until later.
So far excellent, lets wait until i get the product.
Unfortunately the product did not get on time as it was promised. Supposed to arrive by Dec 24,2015 and arrived on the 28. Very unhappy about it.
Pretty quick and easy. S&H rates are decent and the customization options are varied for ease of use. Final Product looks amazing and feels like it was custom made for my own use!
I was charged an extra $120 dollars for something that was not stated on the original bill and i chose 1-3 day shipping and its been over that time and my controller still hasn't been delivered.
I ordered with ease, but I hope it gets here by Christmas. I used the 1 day shipping and my product was delivered before Christmas. It made my son very happy.
Thanks
I like the website. I just got an exclusive controller with an insane mod pack, I can't wait to use it!
We thought it was quick and easy but we didn't get our discount with the code you gave us. The controller is perfect but the discount was not applied to the order.
Shipping is confusing. Will I get this in 2 days?
I did not receive my order in the 2 day period I paid for. I did not receive this item until Dec.26 :( How can I be reimbursed for this?
IM HAPPY but concerned that my rating of one star was changed to five stars after I confirmed. It somewhat compromises the credibility of the ratings.
Your site still advertises 25% off with code NYE2016 yet when I tried to use it said expired - if it hadn't been for the fact this is the only thing my son asked for for his birthday I would not have ordered - if you are listing a discount on your site you need to honor it
Satisfied. The D-Pad seems wierd to use and it seems like a cheaper plastic then my other controller I spent less money on... But it looks cool and it works so I'm satisfied.
Good products. I had questions so I called and the guy was very helpful and knowledgable about the products. This is a gift for my 16 year old son. So I really appreciated the help!
Answer: Hi Jo, please feel free to call us directly toll free at 800-214-4342. A trained customer service representative would be happy to assist you and provide accurate order updates. We hope to hear from you soon!
Answer: They are liars and fakes I think unless they have just given up entirely. They don't respond to anything and don't answer phone calls either. Unless you're placing an order.
Answer: Hello, you would not be charged for something you did not receive. If you have billing questions please either call or email our sales team. They would be happy to assist you. They can be reached at 800-214-4342/sales@customcontrollerzz.com. We hope this helps and we look forward to hearing from you!
Answer: Hi Liam! Thank you for your interest in our products. All orders are different, for the most accurate answer please email us at: sales@customcontrollerzz.com. Please be sure to include your first and last name and also your order number. We would be happy to assist you!
Answer: Hi Margaret, thank you for your interest in Custom Controllerzz! Standard processing time is currently about 2-3 weeks. I would expect delivery within the first week of December if not sooner. Please feel free to contact our sales team at: sales@customcontrollerzz.com
Answer: Hi Dan, please feel free to take a look at our Instagram for real pictures of customer controllers. Our username is@CustomControllerzz. We hope to see your order soon!
Answer: Hi Daniel, I apologize for such a delayed answer! Yes, our controllers work for all games including the rapid fire feature. I hope this helps!
Answer: Hi Masen, all controllers are delivered within the processing time noted on our site! I hope this helps!
Hi Oz, thanks for the review! I hope your enjoying the controller! Please let us know if we can be of any assistance.