About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered 3 items. After 6 weeks I had not received and followed up with Curve Dream. One of the items was sold out, but I was not notified of that. Curve Dream said they would send the rest. They then contacted me since the delivery was held up somewhere and wanted me to call someone. Too much risk of fraud. I have asked for a refund.
Trying to return my order. I have sent 2 emails requesting return authorization. Have not heard a word. I'm afraid I will exceed the 30 day return window due to their lack of communication. There should be a dedicated return portal that handles that, not just a general email. I will never order from this company again
Dress was too small and long. Customers Service encouraged me to keep the dress for a small refund. Would have preferred a larger refund but would have cost even more to ship it back. Dealing with other countries is not easy. You have to really be sure before you order.
Received a package with no invoice, order # or any indication where the package came from and who sent it. Inside were three shirts that in no way resembled anything I would have or did order. Since there was no invoice, I search my charges on the pay sites I use and was still unable to identify the items or seller.Then, I got a "review" request from Curve Dream and responded that I never received the items I ordered from them. They responded that the package was delivered and it was then I realized that the unidentified package and unrecognizable items were indeed from Curve Dream. I emailed them several times to get an invoice so that I could return the unwanted items as a return required an order #. This back and forth used up practically all of the 30 days return window. Needless to say, I will never order from nor recommend Curve Dream.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
Product did not ship in the 6-12 business days (which seems too long to begin with). It took 5 weeks to receive it.
Also, the picture of the top looked like it had some shiny/glittery areas, but the actual top does not.
I will never purchase from this company agian.
The online description of the pants stated to order your usual size. I ordered a size L in pants that were supposed to have a relaxed fit and they were ridiculously tight. I ended up giving them to my petite size 4 niece and they fit her nicely. I'm very disappointed as I was really looking forward to having a nice summer weight pair of pants.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
I received two of three items ordered. Did not let me know what happened to the other. When I inquired they gave me options to order something else. I did but still don't know if it went through and if I am getting that item.
This was my first buy from this site. Checkout was fast and easy but the delivery time was quite lengthy. In fact I'd forgotten I ordered these pants. When they arrived I was very pleased with the fabric (I washed before wearing) and fit.
The jeans were never delivered after more time than it would take for them to be delivered. I was told that they we're not available. I cancelled my order and should be receiving my money back. I will not order from this sight again.
I had higher hopes for this dress but the color was all wrong, plus I ordered by their size chart-dress too tight! I'm in the process of trying to return it now but keep getting offers to settle for other options! I don't mind that but it seems to be taking too long to settle this!
I cannot give a review yet because this order is not yet complete. We have not resolved how we are going to finalize the pending transaction. The credit or return/exchange which I hope is resolved with Jaqueline on Monday, March 17,2025.
Dear Cheri S,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
Just remember the models on the website are all stick thin. I bought a blouse with a cuff sleeve and had to cut it off because the sleeves were so narrow and tight. Two of the tops I bought were not the same color as I requested. Requested a coral got an apricot which just looks old and faded. Out of four tops that I bought I can't say I was happy with any of them.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
I have emailed and followed the return policy which states they will send via email the address for returns but they don't send any address and keep asking you to take a $7.00 credit instead. I will never shop here again.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream. Com. We put customer experience first and will continue to make improvements.
Team CurveDream
Unfortunately, the outfit I purchased as a gift for a friend was not a good fit. However, Customer Service has been wonderful in helping with the situation and we came to an amicable solution. I am very pleased with the service.
I order 2 shirts they are okay, thinner material then I usually like, but style is good. The dress, which was a 2x and should have easily fit, allowed for no bust. I love the material, and I am having it re-styled into a long skirt.
Please dont waste your money i ordered 3 x dress it would have fit size small poor fabric looked nothing like picture after trying to return which was a mess they let me keep the poor quality dress and refunded 1/2 my money i should have read all the horrible reviews first but didnt wish i could give -10 stars
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
There were no tags, size, etc on the sweater. This is new merch therefore should be tagged! I can't believe that new merch would come tag less. There is no way of reaching out to them. The sweater I pu chased was not cheap either. I have to write 100 words so therefore I typing away. I am very dissatisfied & would not recommend purchasing from this company. It also took weeks to get delivered. I have no idea what the fabric is as it is not marked anywhere on the pice.
Ordered what I thought, from pictures on website, a beautiful, floral red $#*!. It arrived and I threw it in the garbage. Knew it would take too long to get refund. Shirt was a burnt orange, thick, stretchy contraption! Had some sort of dots on it, not floral as described and pictured! Ugly, ugly! Wouldn't wear it to the dump!
The option that they will give you money (nowhere near the price of the purchase) to keep items that do not fit, is ludicrous. I just wanted to return the items. It took 4 back and forth emails to get address for return shipping. Still waiting for credit to credit card.!
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
My order took forever, then it wasn't what I had expected! I looked for an invoice or packing slip to see instructions for a refund! No address, no phone#
Sent the dress in package it came in and it was sent back insufficient address! Found an email and have reached out twice, no response! I am beginning to think this company is a scam! I am losing over 50$!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream