About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
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Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Before placing my order, I checked the size charts, measured myself and chose based on the charts. All 3 shirts were too small - one tight in the arms, and 2 were too tight across the bust. I wrote to the customer service email, as the site recommended - and got no reply. I'm out $79. For tops that were flimsy and ill fitting. The lack of customer service was a huge disappointment. I am obviously never going to buy from this site nor recommend it to others. Buyer Beware
I bought leggings in my usual size and they were way too big. I emailed to ask for return instructions and waited for 4 days for an initial response. I requested an exchange and then waited another 7 days for an email response, which did not answer my question about exchanges. I love the design of their clothing (as it looks online) but their return policies are not handled in a timely or satisfactory way for customer satisfaction. Regretfully, I won't be purchasing from them again.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream. Com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
I ordered 4 items. They are all very quickly thrown together. Cheap material. The waist band on the pants keeps twisting. It took over a month to receive the order. Don't let the photos of the clothing online fool you. They are not as cute as the pictures make them look.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
The items I bought were not as pictured, very cheap looking, and sizing was off. Dealing with customer service has been totally frustrating. They will not give me the address to return, even though I provided the info they requested.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I ordered three dresses a month ago, and the status of my order says it is still processing. However, the company immediately charged my credit card on the order date.
Not good! I have sent an inquiry to customer service.
Dear Victoria W,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Buyer beware, fabric is thin and feels weird, the blouse I bought is practically see-through it's so thin.
Sizing is not true, one item ran big the other small. I am hoping to return but haven't heard back from their customer service department yet. I ordered two dresses and one blouse, all need to be returned.
The website provided nearly all the information I needed on the product I was considering. A view of the back would've been good.
Customer service was good about asking my questions.
Now I'm at the really important part of being very excited for when this arrives and hoping it fits.
I ordered a dress the size was wrong and material quality is very cheap& took along time to arrive. Extreme hassle to to return with having to email back and forth and I am still waiting for my refund to be credited into my account. I will never order anything from them again.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
I was excited to see the beautiful clothes on this site, and ordered 10 items. None of them fit per my usual size/measurements and the fabrics felt like tissue paper rather than linen. I have yet to receive return instructions and am concerned that I may eat the cost of these clothes.
I ordered from you for the first time and never heard back about my order being shipped. Then found out from you that half of what I ordered was not unavailable? Then found out prices I wanted most of course for a cruise. You should know your inventory before selling things! I had to get a refund and buy somewhere else. At that point there was not enough time to even get what was left. First and last time I will buy from you!
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
I won't have my money back for another week. If you were Amazon, I would have a credit immediately after getting a return label to use. You played games. First, you offered $9 on a $39 dress. Shame on you. Then it was $15. Shame on you again. This nonsense lasted a week because email responses took two days. Finally, you offered to refund me after I paid the return shipping after trying to talk me out of it. I still have to wait for that. And your dress sizing is ridiculous.
Ordered larger size than usual but still way too small. No darts in top. No where did it state that you had to get permission to return merchandise or that you had to pay for return. They told me I had one week to return by US Mail. Offered $59 and me keep. Said no. Then offered $95. I had spent almost $200. Cost $25 to return but better than losing half of my money.
I returned my purchase over a week ago and haven't been credited. My banks involved. Dresses didn't fit. I requested a return address three times before it was sent to me. Items have been returned and still no refund. I won't order from you again.
The models must be nice and thin since even the extra large was very small. I need to return one dress that I cannot get on at all. Please advise how I can return and get my money back. If it is no return, I did not see that in the ad.
I contacted the company to say I'd like to return the dress. It doesn't look like the picture. The quality of fabric is poor.
They did reply after 5 days, and said don't return it to the address on the label- and we can't pay the shipping--and by the way, would you settle for a $12 credit? I replied, I'd like the full refund- where shall I send it? No response.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
My order didn't get here in time although I ordered plenty of time in advance. I tried to find out how to return it, but the website that they gave didn't exist. I will never buy from them again. Also, the dress was of poor quality.
After receiving the item, I was totally dissatisfied with the dress. It was at least 2 sizes smaller than the listed size. In addition, the quality was poor. My biggest complaint is that I have reached out repeatedly to return the item. They will not give an address, and it clearly states do not return to item shipping address. I was even offered a $13.00 credit for an item that I cannot use. I was told that the return shipping costs will be paid by me and yet they still will not give me the return address. WORST COMPANY EVER! My next move is to blast them on social media!
First time shopping. The website has a large variety of clothing to choose from. The 2 Items I ordered arrived in a timely manner. Stripped sweater is lovely, colorful, and warm. I have to return the denim dress to exchange for a different size but am looking forward to completing that process.
DO NOT buy from this company! The shipment was so late in being sent that the dress did not make it for my event. There was no follow up with reason as to why it was being shipped so late. And they would not reimburse me for the item. Only offered a 30% refund or a full amount gift card. I declined the gift card as I would NOT ever shop here again. When the dress finally came it was made of poor quality material and wrinkled beyond recognition.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream
I discovered a really fabulous dress and was excited for it to come in the mail. Unfortunately, the dress was way too tight around the stomach area and this was a size large. I notified the company that I needed to refund it. It took me four emails before someone acknowledged me. Then we went through a rigmarole before I got the information of where to send it back to that was on February 6, and I'm still waiting for my refund and they did receive the package per the tracking instructions.
I really liked the clothes that I see online, but unfortunately, I will not order anything from this company again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream