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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
The skirt is beautiful. It was delivered on time as well. I would use them again! 🤓
I must not have looked closely enough at the ad but the blouse I ordered was a maternity blouse. I'm 70 years old. It's a beautiful blouse but unsuitable for me.
Easy site to follow. Hope returns are as easy. I don't know if these products run big or small.
Had to return all four dresses. Return authorization was promptly received. My money should be returned soon.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Dresses nice but too big. Easy to order but dresses are just too big and I would like to turn them for a refund
Did not know how to respond to Sitejabber, looked for a little box I could place a reply. Eventually I clicked all over the message, could not change my false reply. Had originally ordered 2 of the same item in 2 separate orders, was willing to pay two shippings hoping one of them would get here. I give up on Curvedream.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Item received promptly. Item ordered had sizing issue, ordered medium and dress was too small and too long. Returning item was described as being simple but had too many steps for ease of return. Thank you for lovely dress but was sad that it did not meet descriptions per reviews.
YOU SHOULD HAVE SEEN MY LOUSY REVIEW AS WELL AS RECEIVED AN EMAIL OF COMPLAINT.
REFUND MY MONEY OR STOP CONTACTING ME.
I would like to withhold my review until I am able to go through the process of returning one of the two dresses I ordered. Can you please tell me how to do a return?
Clothing does not fit properly and is made of some type of rubbery/plastic material.
Just wasn't happy with the time it took for delivery 2 weeks ago is a long time from within the US for delivery. Snail mail!
I am so disappointed that it has taken so long to get my order. I paid for 7-10 day shipment and it has been a month and I STILL DON'T HAVE MY ORDER! I need a refund for my shipping costs! AND my items I ordered!
The shirt that I saw in the picture looked like it had a silky texture with glittery stones on it, advertised as a T-shirt.
It's the shirt that I received was a T-shirt with a printed pattern on it. That was not glittery, it did not have any rhinestones it. I ordered it A3X going by measurements, and it was still tight. I paid for expedited shipping received it in 11 days. I won't be bothering to send it back. I went through a lot of trouble to get my bank to approve the purchase as the sale was in France.
So I had 2 purchases for the same item that didn't go through. Thank goodness. But it is a disappointment that it took 11 days after I paid extra money. There was a lot of disappointments, and as much as I enjoy, looking at that website curve dreams. I have to say now that it is very deceiving. I think the pictures there are real and I think they maybe do a photo print on a T-shirt. And I don't actually get what I'm looking at.
I discovered that I had to give approval to do business in France. Third time trying to buy the shirt in the bank. Okay, in my debit card yay very excited
Experience was good. I need to return for different size. Hope the return will be a good experience as well.
I received my order much sooner than expected.
However they did not fit and I don't like the material
I requested a return code for items I received. They insisted that I send pictures of the product code for each item, the item, and pictures of the packaging code.
It was a Very nice experience. It was easy to follow and manage ordering.
Sadly, I am quite disappointed in both the quality and sizing of the ordered items. I am returning both items and highly doubt that I will be interested in making any future orders.
Two of the items fit to my satisfaction. One item needs to be exchanged for a smaller size. The style is loose fitting but the medium size is extremely too loose for me. I need a small in this style of dress. How do I good about exchanging this item?
The item is way to long comes down below my feet I need to return but am having trouble doing that
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!