About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.3 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
Instant Feedback
Terrible. I have waited over a month and have not received my order. Only communication is through email. All they said was sorry you will have to wait a few more days
After watiting two weeks with no word on shipping or tracking for three items I ordered, I finally received an email saying that 2 out of 3 items were out of stock. I then waited for the third item which never arrived. Then I got a second email saying one item was on backorder and I could wait for it to come back or find an alternative. During this whole time, my credit card charge for the full amount remained. A couple of days ago, still without receiving the third item, I was offered the ability to cancel the entire order which I oped to do.
These are the items I am returning
M Camel. *******
M Pink. *******
M Red. *******
Please give me info to send them back. Thank you
I ordered the button Capri pants. What I received was long shorts. Did not match the picture at all. Won't be ordering from your website again
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I ordered three items. I kept two but wanted to return one. CurveDream support offered me $8 to keep the item. When I said, 'No' I want to return it' They asked, "Would you accept $16?" What's up with that? Offer me $16 the first time! If I didn't accept the $16, I had to send the item back to them with a trackable shipping service which will likely cost me $15 or more in shipping which added to the $16 is the cost of the item. I'm spending the money to send the item back. Clearly, they do NOT want returns. Do not spend your money with this place. I understand it is hard to make money in the clothing business but if your margins are this tight, just say NO RETURNS. ALL SALES FINAL. That would be honest.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I placed an order on or around 12/21/24, Invoice# **************145.
As of 1/16/25 I have not received my order. I keep checking the tracking information and it keeps telling me my order is at USPS ready to be shipped. Day after day I keep getting the same information but no action.
I really don't understand this situation. I have never NOT received an order, no matter the company.
I think Curvedream should resend my order.
Thank you
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
All three dresses were not sized correctly. One of them the zipper was not sewn straight. Another hung on me to big. They were just an overall disappointment.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
The dress that I ordered was not the dress that I received. It was a horrible material and did not even resemble what I had ordered. I requested a Label to Return it but I have not received any response.
The shipping took weeks to complete despite paying extra.
The cash instead of exchange offer was very good.
Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
I ordered 3 items in a 2X. If I was an XL they might be ok. They do not fit. The fabric feels very hinky and if I ever wash them it will be separately as I suspect the dye will bleed. I am contemplating returning the items but from other people's experience it sounds like engaging the company would be another circle of hell. I am just going to write it off as an unpleasant experience as if I had paid for an unsatisfying bad lunch.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Poor quality, having difficulty trying to return. Not easy to communicate with
Will never buy from them again.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!
I ordered a dress and blouse, the material on both items was not what was shown in the picture
Very cheaply made. Attempted to send back but not have much luck. Will never buy from them ever!
This is not a reputable company. I placed an order for a dress, and it has never been received. They do not return emails either. Save your money and shop elsewhere.
Have not yet received my package ordered over a month ago. One item purchased was out of stock (was just recently advised) I took option to have item available shipped.Still not able to track ( error code) I will no longer be at shipping address. Not happy at all. Communication is severely lacking.
Have not yet received my package ordered over a month ago. One item purchased was out of stock (was just recently advised) I took option to have item available shipped.Still not able to track ( error code) I will no longer be at shipping address. Not happy at all. Communication is severely lacking.
I placed my order on February 10th. It is now March 6 and I still don't have my order but my charge account was charged on February 10. I will NEVER order from CurveDream again! This isn't service, it's ridiculous.
I need to make a return but I am having a hard time doing that.the dresses were really pretty in the picture even said sequin but it was only printed on fabric
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The first time I ordered a couple of hundreds of dollars of clothes in Sept 2024, I was semi satisfied with about 2/3 of it. I ended up donating the rest to the Salvation Army. I made the mistake of ordering 2 orders of approx. 300 each in Dec paying for 3-7 day service. The orders arrived 8 weeks later. 90% of the items don't look like the picture, the sizes are not true to size, the colors are not what was in the picture and quite tacky, the material is incredibly tacky. I asked for a refund. So far I have had weeks of back and forth emails asking for more information while they hold out on providing me with the address for returns. They claimed I need the correct authorization number for returns. They just now emailed me asking if I would take $55 compensation for almost $700 worth of garbage! Still waiting. Plus they have a time limit of 30 days for returns. I am confident that IF I do get a legit address they will either say something doesn't match with the order number, authorization number and/or the 30 days will have passed DUE TO THEM. Bull$#*! rip off con artists. Don't be mislead by the pictures. Total SCAM joke of a company.
Order placed order 1-12-25. Two weeks later no response. Sent e-mail 5days later no response. Sent email. Response 2 days later. I product out of stock.but had not let me know. Told them to credit item not available and send balance, no response. Canceled order 2/3/25. No response. Sent 2nd request.
Please update the situation.
2/6/25 STILL NO ANSWERS
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I ordered two dresses. They are both HUGE! At least 10 inches too long for me and very wide. You get what you pay for.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Wanted to return, but was told it would be better to take $20 off and find someone who might fit, will not be ordering again!
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream. Com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
We tried to return a top that was the wrong size, but they didn't have a larger size. We spent $30 for the product and $10 shipping. Their offer was to keep the top and they would refund us $15, or we could return the item and pay $10 shipping again and they would refund us $30. We took the $15 offer but felt that they should have refunded us the $30 and paid for return shipping. We will never buy from them again. The customer service was awful.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream