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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Very satisfied, other than having one of my dresses out of stock, but the green smocked dress was a perfect fit and well made.
Beautiful dresses smooth sailing through the whole process. Great communication, looking to accomodate the client. Dresses are of a nice quality.
I bought two dresses. The quality is great, size are perfect. I love them, the dresses are so classy and beautiful, fabric is amazing. The shipping time is reasonable and customer service respond to your emails within 24 hours.
I went a little wild and ordered myself 8-10 different beautiful dresses (lol). The cost was super reasonable even when converting from USD to CAD. The shipping was extremely fast as well! After the initial try-on I decided to keep about 4 of them, which the fit and quality were perfect. I'm expecting right now, and maybe I just think everything looks good with a baby bump, but they were all super flattering! I decided to return the rest as I probably ordered the wrong size or just didn't like the neck line or sleeve length on myself. The return process was an absolute dream and it's so nice knowing you're speaking with an actual person!
I will for sure be ordering again!
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.