Cupshe

I made a couple of huge purchases online for an upcoming cruise my husband and I are about to go on. I normally don't do online shopping, so when I do I am rather hesitant. The other place I ordered from awesome loved almost everything I ordered. Cupshe on the otherhand, lets just start with how long the delivery process took, nearly two weeks! And then I only got half of my order, and the other half the next day. Most of the items I have to send back because either defected, like a zipper on a jacket won't even zip up at all and the rest of the items well... they certainly aren't what I'd consider 'quality' to say the least. Most of them do have a funny smell, they run at least 2 or 3 sizes too small and the fit themselves just isn't right for any average sized or shaped person. (Unless you are very petite or in otherwords a small thin asian woman). In fact the items do ship from China because the barcode on the packaging is in Chinese writing. I followed the absurd, time saking and absolute ridiculous return process as required, sent detailed emails, with pictures of each item, along with the barcode on the clear packaging each individual item came in. I have not yet heard back and I am very concerned that I may just be stuck with all of these cheap, non flattering pieces of clothing I have absolutely no use for whatsoever!

DO NOT ORDER! SAVE YOUR MONEY! GO SOMEPLACE ELSE THAT IS RELIABLE AND ACTUALLY HAS GOOD QUALITY CLOTHING AND DECENT CUSTOMER SERVICE AND HASSLE FREE RETURNS!

So I ordered one of their bathing suits and picked my size based on THEIR sizing charts, which was way WAY off. I reached out to their "customer service" and was told I could not exchange because the item was on sale. Even though the item is still in stock as a large.

I am a 32DD - 34D and their line about 'try the model in for size' was a 36C which is total bs because there is no way she's a 36C. I considered ordering a large, but only changed my mind because THEIR sizing chart said that a 34D should be a small and a 36D a medium and 3 8D be a large. Well I'm not a 38 or a size 10-12 for their large recommendations. I'm a size 6-8. So I didn't want the bottoms to be way too big and unfortunelty trusted their sizing chart.

I wouldn't even be upset if they would just let me exchange for a large or get a different suit. I totally understand not all suits fit all body types and I would be happy to apply my store credit to a suit that could actually fit me. But now I'm stuck with this tiny bathing suit that barely covers my nipples. I'm serious guys I would NEVER wear this outside of my house bc it's barley covers anything. I would hate to see what the small looks like.

So... here is my completely honest review of Cupshe. NOT SPONSERED OR INFLUENCED AT ALL BY CUPSHE! I was very skeptical of ordering from Cupshe. The suits were super cute, and the price just seemed too good to be true! But, I went against my gut feeling of, This is a scam! And began shopping in the site. Before I ordered, I made sure to check all of the reviews in each of the suits, and was concerned that most all reviews were very positive. Again, just too good to be true! A lot of the suits on Cupshe seemed very... little material? Very sexy looking! This was not what I was looking for! I wanted a bikini, but I wanted it too be high waisted. I didnt want to cover up completely, but definitely wanted to be modest! Eventually, I ordered three suits. (3 bikinis and 1 one-piece with cutouts) I bit my tongue, entered my credit card information, and placed my order. I selected the option for free shipping (5-7 business days). I was nervous when my credit card status showed that the company had immediately billed me, but there was no progress with shipping my order. The tracking number simply showed the package stuck somewhere in New Jersey. Theree days later, it was STILL stuck. You can imagine my surprise when I checked the status 5 days later, it was STILL not moving! I placed my order on a Sunday, and finally, a full week afternoon I had placed my request, I checked the order status to see that it hadnt yet shipped. At this point, I was expecting to have to cancel the whole thing and battle with my credit card company when I finally got the memo that my package had shipped! So... yes, it took longer than expected. (I got the package about 2.5 weeks after I placed my order) Considering I didnt pay for shipping, it wasnt that bad! I ended up loving 3/4 if the suits! I havent worn them in the water yet but the material seems to be of decent quality! Surprisingly, I highly recommend purchasing from Cupshe!

I bought 4 suits in the proper size according to what they had posted. None fit well enough to actually wear in water and seem to be made of cheply. I reached out the same day i recieved them saying i would like to return them and i met there return guidline policy. They then replied with a 50% refund without sending them back or an 80% credit (none of which i will except being that none of the suit are wearable to me). This is complete crap that the product can not be returned and you recieve your money back, had they been truthfull on the website about the return policy i would never have purchased from them. STAY AWAY

This is what the website states... yet not what they will send once you need to return something
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping.
Easy to initiate a refund or exchange in 30 days after delivery.
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
Items must be returned unwashed and undamaged.
As to bikinis, we only accept returning whole set of bikinis, both top and bottom, not one part.
Sales and clearance items cannot be refunded or exchanged.
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

I ordered 6 bathing suits from this website. As soon as I placed the order, without even receiving a confirmation e-mail the company charged my credit card. Okay, fine. A day later I received a confirmation e-mail claiming in incomplete sentences and broken English that it would take longer than usual to process and ship my items due to high volume. I immediately e-mailed the company customer service asking to cancel my order, as I was leaving for a trip in a couple of weeks and really needed the suits before that time and if that wasn't feasible I would like to just be refunded and not shipped the items. I waited a couple of days, still no response from customer service. I followed up yet again asking to cancel, still nothing. Finally, after about a week of "processing" and me trying to get in touch with the company over Facebook Messenger and e-mail (if you try calling the phone number it just keeps ringing and then eventually cuts off the line), someone responded back to me saying that unfortunately my order has been shipped and they were unable to initiate the refund. So I say, okay fine I will just return the items whenever it is I finally receive them. To make a very long, frustrating story short, they ended up only shipping 2 of the 6 items I ordered and gave me a fraudulent tracking number for the remaining 4. Told me that they would not allow a refund for the 2 that I actually did receive, I was only allowed store credit even though their website claims all unopened unused merchandise can be returned for a full refund. I ended up having to go back and forth with my credit card company to get the charges reversed. When my credit company called Cupshe to dispute the claim, Cupshe kept providing the tracking number for the 2 items that I did receive claiming that they had sent all 6 in that order. I was finally able to provide my credit card company with a copy of the electronic invoice that showed only 2 of the actual bathing suits of the 6 had I had purchased were actually shipped and delivered and they were able to refund me for the 4 that I never received. As for the 2 that arrived I ended up stuck with them. They are of extremely poor quality and material and the sizing is far from what you would consider normal. Please do not waste your time or money here, I wish I would have read reviews on a third party site prior to purchasing. I only read reviews on their Facebook page, which news flash, is run by them, and they only allow 5 star and raving reviews on their page. I myself attempted to post a bad review of their services and it was promptly deleted. This company is a complete scam and should be sued and shut down.

First off, a fellow mom friend of mine posted a picture of herself in the cutest swimsuit and I asked where she got it and she couldn't stop raving about Cupshe. The prices were fairly cheap so I browsed through a few suits and finally found the one I wanted to get. I paid 7$ to have it in 3 days and was glad to see it arrive on time.

Here goes the hell path that followed the moment I opened the damn bathing suit.
It REEKED of cigarettes, or something close to cigarettes. I'm not sure if it was the fabric or the damn bag but holy $#*!. It's like I was hit in the face with a pack of cigarettes. I tried the swimsuit on to see it lokked NOTHING like the picture. I looked at the size and realized it wasn't even the size I ordered. I ordered a large to play it safe and I got a medium.

I emailed customer service to inquire about making an exchange for a larger size because on my cupshe account (which I screenshot) SHOWS I paid for a large and it was their mistake. I never heard anything back for a week and I wrote them again. After almost another week, I got an email back saying I could not ex hange for a larger size because it was 2 whole dollars off the original price. 2! I began to explain they sent me the wrong size and in their policies, it states if it was something on their end, they would exchange it. I go back to look at my cupshe account to double check the size again, and it was literally changed to look like I ordered a medium! I sent both screenshots via email to cupshe and 3 weeks now and no response other than noticing they blacklisted me from their site and I no longer can access my account with them

STAY FAR AWAY FROM CUPSHE