Crystal Travel

Do not use! Not even a 1/5. I tried to make a business class reservation for three people w them after finding them on Google Flights worth $$$$$. Bad choice. They called me from a number listed as "mainland China" and left me a voicemail saying to call them back to "confirm flight details". Both the phone numbers they left and the email confirmation were not working numbers/addresses. The guy had a foreign accent. When I checked back in the Google Flights website (about 45 mins later), their provider info was gone! S.C.A.M.!

Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price. Someone calls and tells you that you can book at a totally different price, of course it's a higher price than it was advertised on the website. I smell the scam when I see it. It was my first attempt to use this website and the last one. Never again! Scammers!

I used the Google flight app to book a flight to Vegas. Somehow Crystal travel gets involved. I receive a confirmation and all seems fine. Well 3 months before my flight I get an email stating the flight was canceled due to mechanical issues. They then offered me the same flight for $109 more. I refused and demanded a refund. When contacting the airline directly they confirmed they never had a flight booked. Now I'm in a fight of my life to get my money back. I will be filing suit.

As the headline states, they booked connecting flights separately, which caused me to have to pay insane baggage fees if I was to go through the regular process online. Luckily the airline corrected it, but I still had to pay way more because it was the day before the flight.

Unfortunately Site Jabber does not allow me to give no star but if I could I would! Made booking 5 months ago for business class ticket. I was promised advanced free seat selection which I could not get booking directly with British Airways aside for the usual 24hrs pre-departure check-in. Despite chasing for that and being promised by the agent all was arranged, Crystal travel was never able to send me confirmation of these seat selections while British Airways, when contacted by phone, never received any requests from Crystal Travel. Clearly Crystal Travel is using tricks like that to get you to book with them! Communication has been horrendous and a promised call back from a manager never materialised despite my threat to complain to ABTA and Trading standard. Dreadful experience and customer service. Avoid at all cost!

I booked and paid for a flight that was not real at all. I went to check in for my flight with the airline and it did not exist, wasted hundreds of dollars, had to book a whole new flight. DO NOT trust this site.

I made a reservation through the website for a flight. I discovered just one day before the scheduled flight that my reservation had been canceled. The reason provided for the cancellation was the lack of timely updates on the website. It is truly disheartening to know that the agency failed to update its website promptly, resulting in my reservation not being secured from the very beginning. I had to scramble to find an alternative flight at the last minute, incurring additional expenses and wasting valuable time.

I had a problem with one flight because Carier change the time of the flight so i try to change the flight date.
First call with them they asked me to pay $600 however it should be free in those cases
Second call the manager hangup on me while we talking
And third time a guy told me your flight is in 2 month bot tomorrow and put men hold for 30 min.
Worst travel agent and worst customer service.

After I completely booked with Crystal Travel, I receive a phone call from them saying that the price has been raised by Frontier Airlines and so they must charge me $50 more. I said no and cancelled the entire reservation even though I had already given out my debit card information. BTW, Frontier Airlines did NOT raise the ticket price. Not sure how a company can run like this without criminal investigation.

Bought 2 flight tickets. Minutes after receiving the confirmation, they were calling me saying that the flight is oversold and i should rebook for another day or or upgrade to business. I said no, asked for the refund. They said that they will issue full refund as this is their fault. Well, still no confirmation of the refund nor a cancellation email.

I booked a flight to Costa Rica with friends. I rented hotel rooms and also rented a house. I checked the flight status several times and it said that I needed to enter my date of travel but there was no option. Through customer service it said that I could not confirm my flight until closer to the date of travel. So I then contacted customer service and spoke to a representative and they informed me that they cancelled my trip! And without speaking to me! So at this point I cannot get hotel or house refunded. I ended up having to rebook my flight which was double the price. I have never had such a nightmare of an experience as I have with crystal travel. Stay away. Do not book with them! This 3rd party travel agency needs to go out of business and quit scamming people.

With having a very helpful travel assistant on the other end of a not so good mobile reception guide you on your holiday booking was a great help.We were cut of and the young lady called Amy called me back and guided me through the information that was required for my booking, that I'd only achieved to do for the first time on a re turn e-mail successfully. All together I was a happy client to get a week end break when I actually wanted to go in the end... Many Thanks Crystal Travel Will look forward to using your services again

Crystal Travel is a complete scam, and they've singlehandedly ruined my first vacation in over two years.

They charged my card almost 7 months ago, but I have yet to receive any confirmation from the airline. I've tried to reach out to Crystal Travel on multiple occasions, and the phone just continues to ring. A friend that I'm travelling with received a refund without being informed, and as of now she doesn't have a flight home from our trip- and at this point I'm not sure if I do either.

This is a trip that we have already paid for accommodations for, along with the airfare there and everything else we need for the trip. I'm genuinely livid.

I work in the news industry, and I will be bringing this story to every outlet that will listen if my situation doesn't get rectified. That kind of publicity will hopefully stop people from making the mistake that I did in booking with Crystal Travel.

I made the mistake- antiquated phone and in a rush- of booking a flight with this company. They mimicked Jet Blue and I was told that I could cancel the reservation within 24 hours. My plans changed suddenly- a death in the family- and I cancelled, the process made difficult by the office closing and the agent I booked with being absent. I was told that I would receive only partial reimbursement- 25% deducted for "taxes and fees." My vociferous complaints resulted in a promise of 100% within a week to ten days. A follow-up email suggested "two business cycles" would pass before I was reimbursed. Filing a formal complaint with Jet Blue I discovered the flight was not booked with my credit card but with the agencies. So I have made an unsecured loan to what is effectively a scalping site who play three-card-monte and call it work. Save your money: get an updated phone and book with Expedia.

They lied about refunding my money after a bad review... so I'm putting this review back up because they really are liars. I did everything asked and they still did not refund all of my money. Be careful of purchasing anything because the refund option is very greedy, and they will just keep your money for a commission. I asked if the flight was round-trip before I even purchased it because the price was so low... they said it was ROUND-TRIP... I left a bad review then they called and told me to take my review down and they would be happy to refund the rest. Then they didn't do what they said they would. Now they are not answering the phone at all. This whole operation is shady. They are buying good reviews... there are a lot of bad reviews and you should take note of them because they were right.

I went on their site to book a flight. Made it all the way through putting in my personal and credit information, clicked confirm, then got a message that the price I had selected for the flight was no longer available, that someone else had gotten there first, and that the new price would be almost $100 more. I declined to proceed, went on a different company's website, booked the exact same flight for the exact same price no problem. I'm questioning if this is just a tactic they use to get more money? But I'm giving them 3 stars because I don't know for certain since I never booked a different flight with them.

DO NOT BOOK YOUR TICKETS with Crystal travel they are a scam, they do not share full and complete information. I booked 5 tickets, and they gave me a none refundable/changeable ticket. I asked them several times about the deal and clarified all the above option, and they said yes, and now they are saying you got a none refundable ticket and none changeable ticket. So now I am stuck with the dates. They screwed my travel plans completely, as now I have no choice but to get the tickets that I got. I called them several times to make a change, and every time I got a different answer with outrages change ticket fee charges as they now know that I have no choice but to pay them more.

Absolutely despicable, my partner and I booked a "luxury" holiday which had the price tag to match. What we got was nothing but budget hotels.
In Niagara Falls they placed us in a hotel which had blood stains on the curtains, stank of smoke and had someone trying to force there way into our room at 3am. Terrified for our safety and security of our things we left the hotel. Crystal travel will not refund us the money for our hotel so we had to pay twice. Their customer service is laughable and they will accept responsibility for absolutely nothing!

If wanting to book a holiday I would stay well clear of this company, they have no regard for your safety or experience, your hotels won't be anywhere near what they advertise and they leave you feeling robbed. Literally the worst travel company we have ever used!