London, United Kingdom W1W 7ES, UK
Tel: 0800 368 0300
In Niagara Falls they placed us in a hotel which had blood stains on the curtains, stank of smoke and had someone trying to force there way into our room at 3am. Terrified for our safety and security of our things we left the hotel. Crystal travel will not refund us the money for our hotel so we had to pay twice. Their customer service is laughable and they will accept responsibility for absolutely nothing!
If wanting to book a holiday I would stay well clear of this company, they have no regard for your safety or experience, your hotels won't be anywhere near what they advertise and they leave you feeling robbed. Literally the worst travel company we have ever used!
I got home after work at 10 pm and she was crying and told me they took our money and didn't give us the ticket. This is when I was getting frustrated. I checked their Terms & Conditions and it says "All the offers, prices and even the sale conditions, are subject to change without notice". This is ridiculous!
I called the number posted in the terms and conditions and the gentlemen who piked up said that the payment was declined. I called American Express and they told me this is impossible. I called Crystal Travel again and they told me this flight is not available any more. I checked momondo and they were offering the same flight for the same price. I called Crystal Travel again and then they tried to offer me more expensive flight and then I told them to cancel everything and send me e-mail confirming the cancellation.
After all this I called them more than 20 times to get my confirmation for the canceled booking and they were ether trying to transfer me to unavailable extension or just hung up.
After 25 - 30 phone calls and 2 hours wasted I got my confirmation and booked with other web site for 10 minutes and for just $5 more than the price offered by Crystal Travel.
Can someone please send her a box of chocolates for me.
Mike act professionally at all times We will no hesitate to use Crystal Travel again for the near future and We will highly recommend to call MIKE to all our friends and relatives.
Keep-up the good work young man.Your support,Kindness,and calm manner extremely satisfied us.Cannot wait to book another flight from you for the next holiday.MANY THANKS...MIKE and kind Regards.
Mr and Mrs Cabia-an and Family
He was very helpful and prompt. The airline took a while to get my e-ticket to me but when I contacted Ashely about this, he re-assured me and made sure the ticket would arrive and it did.
Thank you very much for your help Ashley.
Tip for consumers: Ashley travel agent was good.
Tip for consumers: Although it seemed to take ages I couldn't get the date that I wanted because of the added expense on the flight that I wasn't willing to pay Amy then suggested another date and they would hounor the price .I was very happy with this , Also happy that Amy helped look for the cheapest transfer from airport to hotel for me even tho the price of the air fare increased a little I thought it was worth it..
They stay at there commitment and are very confident in delivering flight and holidays booking i will use them again. thanks
Siagon via paris for next year. Once I bought the tickets I had the confirmation email
within minutes and the e - tickets the next day or two excellent service.this is the first site I have been on that had run soothly with no problems
Tip for consumers: Good Site Every Business have good and bad Clients but for me Crystal Travel Worked Well, I will again use there services and hope they wll not let me down
I searched a confirm family ticket from a www.cheapflights.com...paid money 40 days in advance to Crystal travels which was allocated by cheapflight as a best deal.
On the date of travel when I went to airport for check-in... the airlines refused to accept ticket issued by Crystal travel as a valid ticket.
When I called Crystal travel for explanation. ..the customer service (Angelina) shamelessly asked for more money or said take a refund !
Nightmare right !
Crystal travel UK has given me this nightmare on 15th September 2015
I had a confirmed ticket issued by Atlanta to NewYork
My cheap flights booking ref Y74SN4
Airline Reference:- AJD447
E-ticket Number:- *******700786/ *******700787
Names Sunil Phatak
My trip was spoiled by Crystal travel.
Please de-list Crystal travel and cheapflights to save fellow future travellers from such a trauma.
I will put this case on social media till a satisfactory reply is received.
Customer Questions & Answers
About CrystalTravel.co.uk (from the business)
Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.
Years of loyal service, success and acclamation has exalted Moresand Group to be listed among the "1000 most inspiring small and medium sized companies" by London Stock Exchange, that has further enhanced the company to shape itself to be one of the most trusted travel companies of the UK. On 17th December 2014, we have been granted the ultimate accolade from INVESTEC "Moresand Limited ranked in Investec Mid-Market 100 list of fastest-growing UK companies".
Other travel brands of Crystal Travel include Sam Travel, Air Travel Guru, Flights to India and Air Travel Guide. We are proud of our passion for travel, instigating memorable experiences and first class customer satisfaction. You can avail our services online, through telephonic conversation and from our retail outlets located in Central and East London.
As part of the Moresand Group; Crystal Travel was established in 1986. It is a well known travel organization which is situated at a walking distance from the Oxford Circus in the heart of London. Being experts in Flights, Car Rentals, Hotel Bookings, Holiday Packages, Travel Insurance and Last Minute Travel Deals, Crystal Travel is registered in England and Wales under number 2114691 and holds IATA and ATOL (3517) certification issued by the Civil Aviation Authority provideing ATOL protection for travel packages including flights and other itineraries. Crystal Travel is the official travel agent for over 84 airlines, providing the best price for maximum international airlines from various departure points.