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Joe M.

  • 1 Review
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since January 2020

  • Review

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1 Review by Joe

1/13/20

Absolutely despicable, my partner and I booked a "luxury" holiday which had the price tag to match. What we got was nothing but budget hotels.
In Niagara Falls they placed us in a hotel which had blood stains on the curtains, stank of smoke and had someone trying to force there way into our room at 3am. Terrified for our safety and security of our things we left the hotel. Crystal travel will not refund us the money for our hotel so we had to pay twice. Their customer service is laughable and they will accept responsibility for absolutely nothing!

If wanting to book a holiday I would stay well clear of this company, they have no regard for your safety or experience, your hotels won't be anywhere near what they advertise and they leave you feeling robbed. Literally the worst travel company we have ever used!

Joe Has Earned 16 Votes

Joe M.'s review of Crystal Travel earned 16 Very Helpful votes

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