• Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 4.71 stars from 1,618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 8th among Electronics sites.

  • Service
    162
  • Value
    172
  • Shipping
    174
  • Returns
    78
  • Quality
    168
Positive reviews (last 12 months): 38.9%
Positive
7
Neutral
1
Negative
10
159
See all photos

What reviewers want you to know

Positive highlights

  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • Love the business, idea of tech support for life of equip etc.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers!
How would you rate Crutchfield?
Top Positive Review

“Customer Service Was GREAT”

Jim M.
1/2/24

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen. Thank you, Jim Mc.

Top Critical Review

“Over-promise but Under-deliver”

Kernal H.
12/12/23

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding. Key Concerns: Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration. Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps. Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt. Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings. Recommendation: For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues. Overall: While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Reviews (1,618)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (50) car stereo (75) head unit (46) customer service (246)
Thumbnail of user jimm1450
2 reviews
3 helpful votes
January 2nd, 2024

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen.

Thank you,
Jim Mc.

Thumbnail of user robertl5113
1 review
0 helpful votes
January 10th, 2024

1st system i bought died in 1 year had to send it in JVC,, and it was 3 weeks getting repaired. I gave them a 2nd chance and order car radio and speakers for my jeep. It came missing the 4 sm screws that hold on the faceplate. I called to get them mailed to me. 2 days later lady calls and say i have to call the company that made it for the parts. WTF? They should have done that and forward them to me or open another stereo and sent those to me and sent that one back to the company that they get them from. They lost a customer.

Tip for consumers:
they don't make the products they sell,, buy direct and save the hassle

Products used:
i had to go find/buy the part myself.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brette120
2 reviews
0 helpful votes
February 19th, 2024

Hooked up 2 vehicle radios f250 and sub in Jeep
Every time I called for assistance every person helped tremendously Oakley, Andrew, Rudy etc etc
I called at least 5-6 times total
Definitely purchase from Crutchfield to get the knowledge, help needed
Thank you 🙏

Tip for consumers:
100% buy from these guys!!!

Products used:
Jvc bought 2 one for 2018 f250 and 2015 wrangler

Service
Value
Shipping
Quality
Thumbnail of user dony42
1 review
1 helpful vote
July 14th, 2020

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

Thumbnail of user kernalh
1 review
0 helpful votes
December 12th, 2023

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Thumbnail of user flagrouper
1 review
1 helpful vote
October 15th, 2023
Verified purchase

This place has live people that can help you with any questions for installing their equipment. I cannot believe in this day and age you can get live help in less than a minute

Products used:
Speakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnh2381
1 review
0 helpful votes
September 30th, 2019

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Thumbnail of user michaelp2869
1 review
0 helpful votes
December 3rd, 2020

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

Thumbnail of user jeffreyp139
1 review
0 helpful votes
April 15th, 2019

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Thumbnail of user jamesm3024
1 review
0 helpful votes
April 26th, 2020

Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.

Thumbnail of user jeffb575
2 reviews
0 helpful votes
January 2nd, 2019

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

Thumbnail of user daniela1124
1 review
1 helpful vote
July 12th, 2021

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Products used:
Klipsch outdoor speakers

Service
Value
Shipping
Quality
Thumbnail of user vereuchs
1 review
0 helpful votes
January 3rd, 2024

Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidk3922
1 review
1 helpful vote
January 31st, 2023
Verified purchase

I needed to replace the stereo on my 2012 Jeep Liberty. I bought a Boss unit from Crutchfield w/ Backup camera. I hadn't worked on a car stereo in over 30 years, so I was hesitant. Audio shops wanted $800 and up to install one. I got the Boss stereo, adapter plates and wiring harness for $300.00. Paid $25.00 to have them prewire the harness. Best money I ever spent. I had everything installed in under 2 hours. That included a few calls to the customer support line. Customer support was the best I have experienced. Thank you to the whole Crutchfield team.

Products used:
Stereo

Service
Value
Shipping
Quality
Thumbnail of user rossb118
1 review
0 helpful votes
June 7th, 2019

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

Thumbnail of user devinn16
1 review
1 helpful vote
March 18th, 2020

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

Thumbnail of user courtneym680
3 reviews
0 helpful votes
December 7th, 2023

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

Tip for consumers:
Not reliable

Products used:
NA

Service
Value
Shipping
Returns
Quality
Thumbnail of user troys269
1 review
0 helpful votes
April 18th, 2021

Install of truck radio went smooth. Had to add shims on 1 side to sit level. Website is great. Makes recommend parts for ease of install.

Service
Value
Shipping
Quality
Thumbnail of user jonm535
1 review
0 helpful votes
December 14th, 2020

SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much

Thumbnail of user williamp1224
1 review
1 helpful vote
March 15th, 2020

I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...

Thumbnail of user richardw2830
1 review
1 helpful vote
June 15th, 2022
Verified purchase

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!

Tip for consumers:
Be prepared for excellent customer service and peerless technical; support after purchase

Products used:
I have not returned a single product

Service
Value
Shipping
Quality
Thumbnail of user travisr322
1 review
1 helpful vote
March 4th, 2021
Verified purchase

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices

Tip for consumers:
Just add your vehicle information and the site does the rest

Products used:
Kenwood sport series speakers

Service
Value
Shipping
Quality
Thumbnail of user grantk215
3 reviews
20 helpful votes
October 13th, 2023

I recently purchased a stereo and installation kit from crutchfield.ca for my truck. If you buy both at the same time you get a discount on the installation kit that makes it nearly free and you get free shipping. The stereo was nice but the installation kit didn't fit even though I talked to one of their advisers first. I called them and they told me I had to order a different installation kit from them but don't worry they would take care of it. So I ordered another kit, paid for it and the customer rep said he would remove the charge so it would be free. Two days later I noticed I was charged the full amount plus about $30 extra. I phoned and asked another customer rep what was the deal. She says that I had to pay for the new installation kit (I must have heard the other rep wrongly) and I had to pay the shipping to get it. When I heard this I said is it shipped yet, she said yes and then I said I was just going to send everything back. She said yes you can return everything but you have to pay to ship back everything to the United States and there would be a 15% restocking fee on top of that. This whole ordeal was a nightmare and their customer service just straight out lies to you.

Products used:
Nothing yet, still waiting on the 2nd installation kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user normans146
1 review
14 helpful votes
April 12th, 2020

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

Thumbnail of user michaeld1965
3 reviews
3 helpful votes
March 11th, 2020

I like the fact that finally I bought Canon IVY CLIQ+ here. It is a great product. I absolutely like the design and it works so well

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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4.7
1,618 reviews
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