business logo of Crutchfield
How would you rate Crutchfield?
grey star
grey star
grey star
grey star
grey star
Colorado
1 review
0 helpful votes
Follow Scott G.
Unfollow Scott G.
Send Message
Share Review
Report Review

The website enabled me to find an exact match/fitment for my older Suburban. Installation instructions for my specific vehicle were sent via email as a PDF document - very clear and understandable. Various choices of speakers to meet any price point were available. The speakers arrived quicker than anticipated. They were packed well and arrived with no damage at all.

Date of experience: December 4, 2020
Florida
9 reviews
15 helpful votes
Follow E M.
Unfollow E M.
Send Message
Share Review
Report Review

Awesome
January 10, 2016

Crutchfield has the most knowledgeable staff of any company I've used for electronics. Especially there Auto audio experts. Their prices are also very good. They meet the highest standards in the industry for Customer Service and support as well as best products and pricing.

Date of experience: January 9, 2016
Texas
1 review
0 helpful votes
Follow Brad M.
Unfollow Brad M.
Send Message
Share Review
Report Review

I have purchased aftermarket radios for vehicles, over the ear earphones, and most recently ear buds. I have always done research on each product being purchased and then found the Crutchfield team to be spot on in their own reviews or able to offer an intelligent alternate review of whatever the product may be and why their reviews may differ. The few times I have needed technical support, it has been great as well. The last thing is their pricing always seems competitive. Their shipping has been great as well. No real lag times. Product gets to you within the time frame promised. Over all, a very good company to work with when purchasing electronics.

Date of experience: April 8, 2019
Washington
1 review
0 helpful votes
Follow Jered P.
Unfollow Jered P.
Send Message
Share Review
Report Review

Hands down the best company around! Not only do they set the standard in customer service, but they also have extremely fast shipping and if you have a question, there's a great chance you will talk to someone who knows what they are talking about instead of just selling you something! Sometimes you might catch a product cheaper on another site, but I know the customer service at Crutchfield makes up the difference! Crutchfield for life!

Date of experience: June 15, 2020
Indiana
1 review
0 helpful votes
Follow Kyle I.
Unfollow Kyle I.
Send Message
Share Review
Report Review

Mike was awesome
May 14, 2019

Mike was personable, knowledgeable, helpful, and didn't make me feel pressured into a sale, more like he was just here to help. We even got to talk sports and joke around. All within a 5-10 minute conversation. My stuff arrived quickly and looked in mint condition in the box. I haven't had a chance to install yet. So I'll have to rate the speakers separately. But my experience with crutchfield and Mike was second to none.

Date of experience: May 14, 2019
Georgia
1 review
10 helpful votes
Follow Christopher P.
Unfollow Christopher P.
Send Message
Share Review
Report Review

I've been a Crutchfield customer for over a decade. They always have the best products and their customer support is second-to-none. Some people complain that Crutchfield's prices are higher than the competition, but you're paying for added value in that you have (basically) lifetime support for your purchases. I love the peace of mind of being able to call a Crutchfield advisor about any issue I'm having with a product I've purchased from them. It's totally worth it! Thanks Crutchfield... You're the best!

Date of experience: April 22, 2020
Florida
1 review
0 helpful votes
Follow Jason H.
Unfollow Jason H.
Send Message
Share Review
Report Review

Great service
April 9, 2018

I love my new radio. I really like that the accessories needed to complete install are easily found and shown, makes it so simple. Very much appreciated master sheet for my vehicle. Even though I haven't needed tech support yet, it's nice to know they are always there.

Date of experience: April 9, 2018
North Carolina
1 review
0 helpful votes
Follow Guy C.
Unfollow Guy C.
Send Message
Share Review
Report Review

Hey, it's Crutchfield
August 20, 2018

Needed new speakers for my pickup. So went to Crutchfield's site, put in my vehicle info and presented me with choices available for my purpose. Placed order and all arrived 2 days later. How much easier could it be

Date of experience: August 20, 2018
Alaska
1 review
0 helpful votes
Follow Rod J.
Unfollow Rod J.
Send Message
Share Review
Report Review

Completely satisfied!
February 12, 2019

Almost went with another company. So glad I didn't! My order was shipped out lighting fast and arrived in Alaska in three days FREE. Everything that I needed was pointed out in the order process and I received it all. The wiring harness adapter for my 97 Dodge Ram was perfect. I am an aircraft mechanic so not without some basic wiring skills and this was about the most painless installation you could imagine. You have got this down to a science and I would highly recommend anyone in the market for a car stereo to not hesitate. Thanks again for money well spent.

Date of experience: February 12, 2019
Rhode Island
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Send Message
Share Review
Report Review

Prices offered by many websites have customers paying for the convenience of shopping from their chairs at home. Crutchfield not only excels at service, but also manages to purvey their thousands of quality items with best-in-class pricing. Thanks Crutchfield!

Date of experience: April 7, 2020
South Carolina
1 review
0 helpful votes
Follow Sammy S.
Unfollow Sammy S.
Send Message
Share Review
Report Review

I have ordered many times from Crutchfield, even paying a bit more, and / or waiting longer, Why, excellent customer support and technical support. A technician spent an hour on the phone as we verified a wiring harness. Well done!

Date of experience: October 24, 2018
California
1 review
1 helpful vote
Follow Christopher A.
Unfollow Christopher A.
Send Message
Share Review
Report Review

I have ordered a few items from Crutchfield here and there over the years. I've never been disappointed! Their prices are on par with other websites and traditional stores. They provide great installation instructions that are specific to your vehicle's model. And they have a great return policy. After installing the first speakers I ever bought from Crutchfield years ago, I was disappointed in the sound and when I reached out they offered a complete refund with issues! Other than those first speakers sounding bad (speaker manufacturer's fault not Crutchfield's) everything else I've ordered has worked perfectly for years.

Date of experience: March 31, 2020
Puerto Rico
1 review
0 helpful votes
Follow Jose V.
Unfollow Jose V.
Send Message
Share Review
Report Review

Nice experience!
March 11, 2019

After registering my vehicle was very simple to get the type of radio I was looking for. Ordering was fast and true 3 day delivery to San Juan, PR! Very simple installation as stated! Overall quality OK!

Date of experience: March 11, 2019
Washington
1 review
2 helpful votes
Follow KELVIN W.
Unfollow KELVIN W.
Send Message
Share Review
Report Review

Quick and Easy
September 19, 2020

I've ordered from Crutchfield several times. They always confirm, pack and ship in a very expedient way. It makes life much easier to know they are professionals in all they do. The showing instructions included are well done & if there are still questions the support staff is available to answer. I highly recommend Crutchfield.

Date of experience: September 19, 2020
California
1 review
0 helpful votes
Follow Melanie C.
Unfollow Melanie C.
Send Message
Share Review
Report Review

Crutchfield AV Design helped us with what I thought was a super complicated set up full of wishes. Dallas very quickly understood what we were after even with me not communicating in AV terms. He walked me through each step and patiently (like a saint patient!) explained what each component was for and how it related to the whole system.

I cannot recommend Crutchfield high enough. We are thrilled with our new system. 11/10 for Crutchfield service, products, and shipping.

Date of experience: January 17, 2018
New Mexico
1 review
1 helpful vote
Follow Tammy K.
Unfollow Tammy K.
Send Message
Share Review
Report Review

The first time I ordered from Crutchfield was in the 80's. It has been a great experience every time. Their customer support and installation instructions are excellent. I highly recommend them to anyone who chooses to do their own installations. Navigating their products on the website is easy and informative. They offer Ready Harness where they splice the wiring for you for $25. Worth every penny. I've done installations where I had to do all the splicing myself and it's very time consuming, not to mention the possibility of making a mistake. I highly recommend this service. Thank you Crutchfield for keeping up the good work!

Date of experience: February 26, 2020
Arizona
4 reviews
12 helpful votes
Follow Kathleen K.
Unfollow Kathleen K.
Send Message
Share Review
Report Review

This was my first experience with Crutchfield. The website was easy to navigate and product descriptions were thorough. I had an idea of what I wanted, but the site allowed me to evaluate options. Ordering was quick and easy. I was provided an estimated ship date and Crutchfield did exactly what they promised. That doesn't necessarily happen with other companies. The product arrived quickly and undamaged. Unfortunately, my spouse is making me wait 10 days 'til Xmas to set up as it is a present from him. At least Crutchfield didn't make me wait! LOL!

Date of experience: December 17, 2020
Florida
1 review
1 helpful vote
Follow Marty S.
Unfollow Marty S.
Send Message
Share Review
Report Review

Awesome Upgrades!
September 3, 2020

Great job guys... again! My second purchase from Crutchfield of late. I love being able to buy the wiring ready for plug and play. I went with Kenwood on both installs. They work great with my iPhone and sound quality is much better than factory. First install was 1992 Chevrolet Dually... install kit worked great and had everything needed to rearrange the dash. 2nd Kit was 1995 Mustang GT w/Mach 460 system which has more than normal for the wiring and the kit you guys make for plug and play worked great! The pdf downloads are also were very helpful. Thanks for you guys doing your homework and making it easy for us!

Date of experience: September 3, 2020
Wisconsin
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Send Message
Share Review
Report Review

Excellent support!
January 22, 2018

My first ever car receiver installation and I would do it again with Crutchfield! Hit some glitches along the way, but was able to figure everything out with directions and support. Was very happy with the ready-to-plug wire harness service! Betsy, age 65

Date of experience: January 22, 2018
Indiana
1 review
0 helpful votes
Follow Caleb W.
Unfollow Caleb W.
Send Message
Share Review
Report Review

I ordered replacement door speakers and the Crutchfield price was already cheaper than their competitors. Plus, they throw in the installation gear for free! Saving you more money and time, making the job easier so you can get back to enjoying the music!

Date of experience: April 28, 2020

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169