business logo of Crutchfield
How would you rate Crutchfield?
grey star
grey star
grey star
grey star
grey star
Texas
1 review
12 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Send Message
Share Review
Report Review

I own a towing business, so I spend normally 12-18 hrs a day in my truck. I'm also a huge "music nerd", so I'm not a fan of the radio. I purchased a media receiver head unit with Apple CarPlay & it's the best "tool" I've purchased to date. Prices were great, shipping was fast & easy, what more could you ask for? I already have 3 or 4 friends in the process of ordering the same setup I bought. I would & have recommended buying from Crutchfield for all your stereo needs!

Date of experience: February 28, 2020
Kentucky
1 review
0 helpful votes
Follow George H.
Unfollow George H.
Send Message
Share Review
Report Review

The site is easy to search and locate by vehicle, features, brand, price, you name it! All necessary and recommended supplies are conveniently linked from the selected product. I ordered on Saturday night and received my order Wednesday. I haven't had time to install yet, but everything looks to be in order. This is not my first experience with Crutchfield, and I have always been completely satisfied.

Date of experience: October 12, 2018
Indiana
1 review
0 helpful votes
Follow Douglas M.
Unfollow Douglas M.
Send Message
Share Review
Report Review

Upgrade
July 22, 2020

Hands free law in Indiana and cell phone use created a need for Bluetooth capability so I chose Crutchfield once again. I was determined to do a professional installation and found all the materials easy to work with. I managed without any provided help so I can't comment on their support staff. I'm still mastering all the features the radio has to offer might get my tech savvy son to lend a hand.

Date of experience: July 22, 2020
Tennessee
1 review
0 helpful votes
Follow Chris F.
Unfollow Chris F.
Send Message
Share Review
Report Review

I've used Crutchfield many times over the years for researching what fits in my car(s) and what is needed for an install. Just recently I bought another head unit and accidentally purchased an additional wiring harness that I didn't need, and they authorized a return for it. Great service, lifetime tech support, fantastic information available. Crutchfield is where I go first when I'm thinking of installing speakers or a radio in a car!

Date of experience: November 12, 2018
Alabama
1 review
0 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Send Message
Share Review
Report Review

Crutchfield Delivers
November 27, 2017

I had a wonderful experience doing business with Crutchfield. The employees were knowledgeable and eager to get you the gear that fitted your needs and not what would make the most profit for their company.

Date of experience: November 27, 2017
West Virginia
1 review
1 helpful vote
Follow Mike M.
Unfollow Mike M.
Send Message
Share Review
Report Review

I don't live far from Crutchfield, so one would think that speedy delivery would be a given; but with all of the things affecting the mail and carriers today, that is not a certainty. Given pulling, packaging and shipping time needed by most vendors, extended delivery should be expected. Not Crutchfield, though. I ordered an item on Monday and received it on Tuesday, well packaged and exactly as described online. I would guess that the order was processed and delivered to the shipper within a couple of hours to get to me so quickly. Plus, Crutchfield kept me informed of the status of my order right through delivery. Way to go and thanks.

Date of experience: August 31, 2020
Louisiana
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

Great service from Crutchfield, ordered unit on Wed morning, delivered on Friday afternoon, can't beat that.
Product-the speaker produces rich warm spoken sound for movies and TV, which is what I was trying to achieve. So, I am happy with this product. As others have listed, the unit is quite large, so make sure you measure the area you are placing it in, weighs about 30 lbs. Very solid and well built. The unit has the ability to raise/lower the angle of the speaker to match the output to ear level depending on where you place it, this is a big plus, and works well for me. All in all, great product for the price, quick delivery, and outstanding service from Crutchfield.

Date of experience: May 13, 2020
California
1 review
0 helpful votes
Follow Rick P.
Unfollow Rick P.
Send Message
Share Review
Report Review

Ive purchase car audio equipment from Crutchfield for a few years now and quality of service remains the same: the techs are very helpful and knowledgeable, the products always show up sooner than expected and when I had to return an item it was hassle free. I Love Crutchfield!

Date of experience: April 16, 2018
Florida
1 review
0 helpful votes
Follow Carlos D.
Unfollow Carlos D.
Send Message
Share Review
Report Review

I was honestly surprised with the knowledge of the techs you can simply just call to discuss your options with. The fact they can build your cart and explain the reasons as to what they are picking really makes the purchase much smoother. Also being able to get the number of the same person if you need to speak too then again is amazing since they will know your situation. I felt at ease knowing I had all main components and accessories to fully enjoy my new audio setup. Very fast shipping as well.

Date of experience: April 1, 2019
1 review
1 helpful vote
Follow Brian A.
Unfollow Brian A.
Send Message
Share Review
Report Review

Can't beat them
May 4, 2021

I get the same prices as Amazon, fast shipping, great pre- and post-sales support, free wiring harnesses and detailed installation instructions. Why would I shop anywhere else? I have placed a couple of orders and each purchase has been perfect.

Date of experience: May 4, 2021
Alabama
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Send Message
Share Review
Report Review

Great Service
December 9, 2020

Got a call the day my shipment was supposed to go out from Crutchfield. They found that one speaker set had the wrong brackets with them for my rear doors. Great catch and excellent service! That call saved me the headache of sending something back and getting it replaced.

Date of experience: December 9, 2020
New York
1 review
1 helpful vote
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

The customer service was very knowledgeable about their products and gave me several options of systems that would work in my car. The prices were competitive and the step by step instructions are easy to follow. I would definitely recommend getting their wiring harness adapter. It will save you a lot of time.

Date of experience: March 4, 2021
Illinois
1 review
2 helpful votes
Follow Tim D.
Unfollow Tim D.
Send Message
Share Review
Report Review

I'll say this, if you want a cheap product above all else, Crutchfield isn't for you. They don't sell low end, and you can probably get comparable products for cheaper elsewhere. However, their customer experience is great weather you're dealing with sales, technical support, or returns. If I'm in the market for something they sell, it's well worth the potential to be spending a bit more for the peace of mind that it's actually quality and I won't need to fight with support if I need it.

Date of experience: August 19, 2020
Florida
1 review
0 helpful votes
Follow Martha F.
Unfollow Martha F.
Send Message
Share Review
Report Review

Very pleased with my purchase. Had an issue with the maestro not working properly, called and received the advice I needed to get it going correctly. Was actually an issue with the flash but worked perfectly after crutchfield assistance. Thank you for the help.

Date of experience: June 19, 2020
New York
1 review
0 helpful votes
Follow Charles B.
Unfollow Charles B.
Send Message
Share Review
Report Review

Every step of the way, Crutchfield simply was the easiest place to search for info helpful in making my purchase decision, and for ordering. My new Yamaha receiver and a new CD player were delivered in just a couple days with no shipping charge. Within a few days I had a somewhat unique technical issue so I called Crutchfield support, which have me perfect step by step solution. I've purchased from these guys some years ago, and wanted to go with them again. I trust Crutchfield.

Date of experience: June 20, 2019
California
1 review
0 helpful votes
Follow Tiger P.
Unfollow Tiger P.
Send Message
Share Review
Report Review

Great pricing with additional items needed free with purchase. Extremely fast and free delivery also. Instruction to assist in install very lacking though. Tried to use Youtube also very lacking. Shut down Youtube, put away Crutchfield included cheat sheet, went ahead and just winged it from years of experience although on much simpler systems and finally got it working on my own. Had I known it would be this problematic would have purchased much simpler system.

Date of experience: May 13, 2019
Colorado
1 review
0 helpful votes
Follow Scott G.
Unfollow Scott G.
Send Message
Share Review
Report Review

The website enabled me to find an exact match/fitment for my older Suburban. Installation instructions for my specific vehicle were sent via email as a PDF document - very clear and understandable. Various choices of speakers to meet any price point were available. The speakers arrived quicker than anticipated. They were packed well and arrived with no damage at all.

Date of experience: December 4, 2020
Florida
9 reviews
15 helpful votes
Follow E M.
Unfollow E M.
Send Message
Share Review
Report Review

Awesome
January 10, 2016

Crutchfield has the most knowledgeable staff of any company I've used for electronics. Especially there Auto audio experts. Their prices are also very good. They meet the highest standards in the industry for Customer Service and support as well as best products and pricing.

Date of experience: January 9, 2016
Texas
1 review
0 helpful votes
Follow Brad M.
Unfollow Brad M.
Send Message
Share Review
Report Review

I have purchased aftermarket radios for vehicles, over the ear earphones, and most recently ear buds. I have always done research on each product being purchased and then found the Crutchfield team to be spot on in their own reviews or able to offer an intelligent alternate review of whatever the product may be and why their reviews may differ. The few times I have needed technical support, it has been great as well. The last thing is their pricing always seems competitive. Their shipping has been great as well. No real lag times. Product gets to you within the time frame promised. Over all, a very good company to work with when purchasing electronics.

Date of experience: April 8, 2019
Washington
1 review
0 helpful votes
Follow Jered P.
Unfollow Jered P.
Send Message
Share Review
Report Review

Hands down the best company around! Not only do they set the standard in customer service, but they also have extremely fast shipping and if you have a question, there's a great chance you will talk to someone who knows what they are talking about instead of just selling you something! Sometimes you might catch a product cheaper on another site, but I know the customer service at Crutchfield makes up the difference! Crutchfield for life!

Date of experience: June 15, 2020

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169