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Indiana
1 review
0 helpful votes
Follow John C.
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Using the website, making an informed purchase, very timely delivery, all get two thumbs up. I paid to have the harness assembled which was the best decision and best use of money ever! That alone saved hours of tedium. Unfortunately the screws supplied with the product were too short and required an unplanned trip to the hardware store with the radio unit in hand and resulted in the loss of an hour of daylight. Installing a car radio these days is not for the impatient or the faint of heart, but overall it worked out albeit some frustrations along the way.

Date of experience: May 26, 2018
Washington
1 review
0 helpful votes
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Birthday gift
September 30, 2019

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Date of experience: September 30, 2019
California
1 review
1 helpful vote
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Good Job
September 5, 2020

Salesperson new what I needed for my 2012 Chevy Truck. Later I talked to a tech person who was also very helpful. Order arrived promptly. I did need one more adapter cable which I then ordered, and wish they had mentioned it. It was to hook up the vehicle's USB plug to radio USB input. Installation went smoothly once I had all the cables. I had GPS and Sirius antennas to install too. Viewing U tube videos before hand certainly helped a lot, and I highly recommend them. Wiring the harnesses together using instructions went well, too.

Date of experience: September 5, 2020
California
1 review
1 helpful vote
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Walk the Talk
March 19, 2021

The Crutchfield Team performed perfectly, easy to shop, great recommendations for the items being purchased, perfect support during insulation... What A Pleasure to do business with... my order number *******

Date of experience: March 19, 2021
Massachusetts
1 review
0 helpful votes
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DIY couldnt be easier
February 22, 2019

1) they shipped fast and free
2) they choose all the required adapters and wiring harness making your install idiot proof
3) I ordered speakers with the "dent and ding" option to save some money and the ones i received were in perfect shape.

I will be ordering from them again for sure as my car audio system grows

Date of experience: February 22, 2019
Georgia
1 review
0 helpful votes
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Great price, no stress, and you know it fits. Had my radio and back up camera in in less than an hour. It's like having a whole shop of stereo geeks working for with you. One geek to bother, great job Crutchfield. I don't shop anywhere else.

Date of experience: March 20, 2019
Alabama
1 review
0 helpful votes
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As a repeat customer who has used Crutchfield for years, I always trust their expert recommendations and really value the fact that they provide wiring harnesses, mounting supplies, and installation instructions at no charge. As long as I have audio needs, Crutchfield will be my go-to company.

Date of experience: March 19, 2018
Washington
1 review
0 helpful votes
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Outstanding
March 7, 2018

Great, good, happy, satisfied, good sound, very prompt on getting your order to you as promised without worries. I've ordered from you in the passed and the products have proven to be exactly what I asked for, dose this say it all

Date of experience: March 7, 2018
Pennsylvania
1 review
1 helpful vote
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I could have ordered from the world's largest retailer, but why? Crutchfield's shipping time was faster. But beyond that, their website offer's more information, and better support if I need it, with a real person. This is definitely a case where a small specialized business is superior!

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Great selection, prices, information. Give you install items needed, instructions, everything you need to successfully and efficiently finish your job. No other business in the industry comes close. Great communication and followup as well. Can't think of anything they don't do well.

Date of experience: December 15, 2020
Idaho
1 review
0 helpful votes
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I've been searching for an item and crutchfield seemed to be the only one who had an accurate description of whether or not it would work with my vehicle. Love dealing with crutchfield they simplify everything.

Date of experience: May 28, 2019
South Carolina
1 review
0 helpful votes
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My order was delivered the next day after I ordered it, and came with all the right items safely packaged. Love that crutchfield includes all the brackets and wiring adapters for speakers at no additional cost! Would 100% buy from them again.

Date of experience: May 26, 2019
Kansas
1 review
1 helpful vote
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Happy, happy
April 4, 2021

Crutchfield has been in business for a long time their technical support team is outstanding, the two day free shipping and free installation gear is unbeatable. Website is superb, it has all the right tools to help you find what really fits your vehicle. I highly recommend.

Date of experience: April 4, 2021
Florida
1 review
1 helpful vote
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This is a perfect solution if you want to add Bluetooth capability but don't want to go the less than perfect FM modulation route. Works perfectly and was not all that difficult to install. I mounted in on the top of a storage shelf below the a/c controls with 2 sided tape. I now not only have Bluetooth but a USB port to charge my phone. The blue indicator light was too bright for me at night so I fashioned a cover for it using a small red cap and a dab of silicon. Couldn't be happier!

Date of experience: November 29, 2020
Massachusetts
1 review
1 helpful vote
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So far so good.
February 6, 2021

I ordered a set to KEF speakers from Crutchfield last week. They arrived in a few days intact and well packaged. Since I haven't had any problems and hopefully won't, all I can say about customer service is that I found the post sale communication about about shipping to be excellent.

Date of experience: February 6, 2021
Arizona
1 review
0 helpful votes
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Simple & easy
May 14, 2018

Having never purchased or installed my own car audio I found the process through Crutchfield extremely easy and overall simple. I did option for the wire ready harness which I would highly recommend if you have never done an install before.

Date of experience: May 14, 2018
Florida
1 review
0 helpful votes
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Awesome experience
October 25, 2017

I ordered online and still felt like I received personalized service because of the recommended parts that come up automatically. My order was at my front door in 2 days and included everything needed for my Audio job. Thanks a lot!

Date of experience: October 25, 2017
Texas
1 review
0 helpful votes
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First time customer
November 25, 2018

I already made up my mind on what product I wanted. I'm retired and my budget is somewhat fixed. Having said all of that, the Crutchfield site allows you to select a product and get updated emails on it.

To my amazement, I received an email about 10 days later, letting me know that my product selection was on sale at exactly half price!

EZ payment, free shipping and no sales tax.

Everything that was promised, happened. That is somewhat rare today. Crutchfield is to be commended.

I'm going to be upgrading my system over the next several years and they will have 100% of my business. They have certainly earned it. What they did was instead of making you sale, they acquired a customer.

I could not be happier. The center channel speaker that I selected, turn my system on its ear.

Date of experience: November 25, 2018
Missouri
1 review
0 helpful votes
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For the project I'm going for, I needed some pretty in-depth support. Even without a promise to purchase any of their products, they helped me find potential hiccups and issues I would face down the line, and potential solutions to each problems. By the end of our phone call, we discovered that there was no way to build what we wanted to, without cutting out built in features that I rely on in my car. The breadth of knowledge that was shared with me, the willingness to tackle the question, and the mutual disappointment that we had when we found out just how weird and proprietary my current system is; It proved to me that Crutchfield has a passion for doing the work right.

Date of experience: November 16, 2020
California
1 review
11 helpful votes
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I thought about buying from Amazon because they were about $15 cheaper. But Amazon doesn't have someone to call if you have any questions. Learning how to use this Kenwood Receiver is made so much easier when you call and talk to someone who knows the product and can answer your questions while you're sitting in the car as he walks you through it. Instant resolution was worth the extra $15. I'm glad that I went with Crutchfield. They really support you. Great people and service. I made a very good choice going with Crutchfield.

Date of experience: April 5, 2020

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169