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Kathleen K.

  • 2 Reviews
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Autos & Vehicles

Member since December 2020

  • Reviews

    2

  • First Reviews

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2 Reviews by Kathleen

4/24/21

I buy from Neiman Marcus online, because even with a gift card, I am treated like dirt in their stores. The sales folks look down their nose at you if you ask where the sale items are. Enough!

So, I buy online and get regular "flash sale" notices. Recently, I purchased a $285 top on sale for $49. Nearly 12 hours later, I was informed my order was canceled as the top was out-of-stock in my size. This was a 24 hour sale with little time remaining. I had ordered a size large as I am between medium and large. Now, I was told they had none. It took them nearly 12 hours to determine that.

I jumped on my computer as the sale was nearly over. The medium was available, so I took a risk and ordered it. I always try to order what I plan to keep and wear and that works more than 95% of the time. A mere 90 minutes or so later, when the flash sales extra 25% off had expired, Neiman Marcus had the top available once again in large. This was close to midnight and they had more than just one large. Funny thing about these tops however--no extra discount.

So, this seems to suggest that my order was canceled because it had the extra discount. As I was now free to order it at a higher price. This is not the first time Neiman Marcus has done this. Because of the random order cancelation, I was sent a 10% off coupon that can only be used on one full priced item and has an expiration date. Whoopee! I think this smells a bit like bait and switch to me. Customer service, once they finally talked to me, could not explain the cancelation of my original order. Who could?

Tip for consumers:
the 24-hour sale only shows limited product availability, not actual.

Products used:
none.

Service
Value
Shipping
Returns
Quality
12/17/20

This was my first experience with Crutchfield. The website was easy to navigate and product descriptions were thorough. I had an idea of what I wanted, but the site allowed me to evaluate options. Ordering was quick and easy. I was provided an estimated ship date and Crutchfield did exactly what they promised. That doesn't necessarily happen with other companies. The product arrived quickly and undamaged. Unfortunately, my spouse is making me wait 10 days 'til Xmas to set up as it is a present from him. At least Crutchfield didn't make me wait! LOL!

Kathleen Has Earned 10 Votes

Kathleen K.'s review of Neiman Marcus earned 9 Very Helpful votes

Kathleen K.'s review of Crutchfield earned a Very Helpful vote

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