Kathleen K.

I have ordered whiskey multiple times and wine several times from this site. It is interesting that sometimes I am NOT told when something comes in and then the order is cancelled with Total Wine saying, "Oh well, your problem." I am thinking perhaps employees want the product or maybe Total Wine over sold the product. Anyway, they don't always notify me when the product arrives. They never give you an expected arrival date either. The usual is a one time email out of-the-blue which can easily end up in spam, and then they take the product! So if by chance, their roto-mail ends up in spam, you are hosed and the local store is delighted. You local store account NEVER shows the order. You must go to a special website--why would you go there vs your total wine account? I have no relationship with the local store. Which means they NEVER CONTACT me even if I go there multiple times while my product is there! Every time something like this happens they point the finger at Concierge Sales who then refuses to help and they then blame the local store. It is finger pointing extraordinaire! Ugh! Total Wine does not care about customers at all.

I have been a customer of Onstar since May 2003. For over a decade they were a good, reliable company. However, in June 2020, they reshuffled their plans increasing prices on them all. I was not informed about this by mail, email, or phone. The $21.55 being charged to my credit card every month was not enough for any of their programs. Yet, they continued to charge my card. I was recently informed that although I am paying them every month, I am not considered to be an active subscriber and that they would NOT provide any promised services. I called customer service who promised someone from corporate would explain why they were still charging me. I was NEVER called. The charges continued. I had to get my credit card company to refuse the charge. I believe that they owe me a refund for AT LEAST the last 27 months which is my best guess as to when the new plans took effect. To continue to take my money for services that are refused is illegal. The taking of the money every month is an implied contract. This is fraud, pure and simple.

I buy from Neiman Marcus online, because even with a gift card, I am treated like dirt in their stores. The sales folks look down their nose at you if you ask where the sale items are. Enough!

So, I buy online and get regular "flash sale" notices. Recently, I purchased a $285 top on sale for $49. Nearly 12 hours later, I was informed my order was canceled as the top was out-of-stock in my size. This was a 24 hour sale with little time remaining. I had ordered a size large as I am between medium and large. Now, I was told they had none. It took them nearly 12 hours to determine that.

I jumped on my computer as the sale was nearly over. The medium was available, so I took a risk and ordered it. I always try to order what I plan to keep and wear and that works more than 95% of the time. A mere 90 minutes or so later, when the flash sales extra 25% off had expired, Neiman Marcus had the top available once again in large. This was close to midnight and they had more than just one large. Funny thing about these tops however--no extra discount.

So, this seems to suggest that my order was canceled because it had the extra discount. As I was now free to order it at a higher price. This is not the first time Neiman Marcus has done this. Because of the random order cancelation, I was sent a 10% off coupon that can only be used on one full priced item and has an expiration date. Whoopee! I think this smells a bit like bait and switch to me. Customer service, once they finally talked to me, could not explain the cancelation of my original order. Who could?

This was my first experience with Crutchfield. The website was easy to navigate and product descriptions were thorough. I had an idea of what I wanted, but the site allowed me to evaluate options. Ordering was quick and easy. I was provided an estimated ship date and Crutchfield did exactly what they promised. That doesn't necessarily happen with other companies. The product arrived quickly and undamaged. Unfortunately, my spouse is making me wait 10 days 'til Xmas to set up as it is a present from him. At least Crutchfield didn't make me wait! LOL!