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CrutchfieldReviews 1,615

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New York
1 review
1 helpful vote
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Bought Scratch and Dent Polk Audio Signature S50, Price $462.53. When delivered had two dents on back of case and fix it with black magic marker. The cases are black to, So do not see dents. The plastic foot on bottom of one speaker was broken. Called Crutchfield, They said that is part of dent and scratchs. Broken foot is neither dent or scratch. Speaker will no stand straight. Will have to glue it. BE aware it's not only dents and scratchs. As you can see in picture i taped for now until glue comes..

Date of experience: August 26, 2020
Colorado
1 review
0 helpful votes
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I found Crutchfield in a web search for a new car radio for my granddaughter's car. Loved how I was able to tailor my search to the year, make and model. Lots of choices with very informative descriptions. Nice add-ones that will help with installation. And free shipping that got my order here fast. Great company!

Date of experience: August 25, 2020
Minnesota
1 review
0 helpful votes
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I ordered from crutchfield back in about 1993, with a stereo for my car. They were good back then.

I ordered a head unit for my daughter's car in August 2020. Things are slightly different, Bluetooth microphone and a way bigger plug on the factory head unit. These things have changed, but not the crutchfield experience. If anything, it's gotten better since 1993…install videos, product wiring details, etc, all at a good price.

Thanks for continuing to be the best in sales and support.

Date of experience: August 24, 2020
New Jersey
1 review
0 helpful votes
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Car speaker
August 24, 2020

They have the best stuff for my suv it is all pug and play n they help me out with all the wire to put it in the car

Date of experience: August 24, 2020
Texas
1 review
1 helpful vote
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EasyPeasy!
August 22, 2020

Thanks to Crutchfield's customer service, my Clarion Marine remote is exactly what I needed. Plug and play. AND it arrived a day early in biodegradable packaging!

Date of experience: August 22, 2020
North Carolina
1 review
1 helpful vote
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2002 Toyota Camry
August 21, 2020

I bought the Rockford Fosgate R165X3 speakers for the front doors of my 2002 Camry that they recommended and they threw in the speaker adapter bracket and the wiring harness for free. They also sent me instructions on how to install them. It couldn't have been easier unless they did it for me. A model of great service.

Date of experience: August 21, 2020
Illinois
1 review
2 helpful votes
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I'll say this, if you want a cheap product above all else, Crutchfield isn't for you. They don't sell low end, and you can probably get comparable products for cheaper elsewhere. However, their customer experience is great weather you're dealing with sales, technical support, or returns. If I'm in the market for something they sell, it's well worth the potential to be spending a bit more for the peace of mind that it's actually quality and I won't need to fight with support if I need it.

Date of experience: August 19, 2020
Louisiana
2 reviews
1 helpful vote
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A good source for stereo equipment and speakers... I've used them for years!
Just recently I was trying to order a sub-woofer and ordered 2 of them cause I couldn't get the online order correctly and then both went through - so I said ok Ill just use one for outside porch and the other by the pool... within a few minutes a nice lady called and asked if I really wanted 2... I said not really and she corrected it on the spot... Great Customer Service

Date of experience: August 18, 2020
Florida
1 review
1 helpful vote
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Amazing Service
August 18, 2020

Had never used this website before and am pretty upset that I hadn't, they ship quickly and give you everything you will need to install your items. AMAZING service, will continue to use for as long as I ever install audio in my vehicles.

Date of experience: August 18, 2020
Pennsylvania
1 review
1 helpful vote
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Excellent
August 17, 2020

I called customer service in regards to trouble shooting my radio wiring. They knew exactly what I was talking about. Excellent customer service and great product knowledge.

Date of experience: August 17, 2020
North Carolina
1 review
1 helpful vote
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Speakers
August 17, 2020

Order was ship fast, instructions on how to install was simple and easy to read. Process was quick and fast!

Date of experience: August 17, 2020
Texas
1 review
1 helpful vote
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I found Crutchfield website easy to navigate after I selected my vehicle. It was a simple task of replacing both the front and rear door speakers. Stereo and other speakers were still in good condition. The speakers I selected fit perfect the first time and sound great.

Products used:

Rockford Fosgate R165X3 for both front and rear door.

Date of experience: August 17, 2020
Michigan
1 review
1 helpful vote
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Great service
August 16, 2020

These guys are the reason I have shopped with them for the last 25 years, great selection and great service!

Date of experience: August 16, 2020
Germany
1 review
1 helpful vote
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The best for car audio
August 13, 2020

For car audio no one can beat Crutchfield. The amount of research this company puts into making certain gear fits your car is unbelievable. Just use the tools on the site, and you can be positive your new speakers will fit your car.

Date of experience: August 13, 2020
Colorado
1 review
1 helpful vote
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The ratings and reviews are an incredible resource. When I made a purchase, the shipping information was available immediately and it came super quick! Great experience.

Date of experience: August 12, 2020
Maryland
1 review
0 helpful votes
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Not great
August 11, 2020

So far my Radio Unit is not working well. Whenever I call someone you can barely hear them and the music maxes out at Volume 40 you have to get it to Volume 38 to even listen to it. Very frustrated.

Date of experience: August 11, 2020
California
1 review
1 helpful vote
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I love my Audio Technica equipment. Purchasing through Crutchfield's web site was easy, and shipping was amazingly fast.
I called customer service/tech support regarding the headphones. The connector was wider than the intended port. They assisted and found an adapter. I really didn't want to return the headphones. The turntable is amazing. It sounds like a more expensive unit.

Date of experience: August 10, 2020
Pennsylvania
1 review
7 helpful votes
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WELL WORTH IT!
August 10, 2020

I'm not a car audio techie and I put a new stereo and four new speakers in my truck in less than hour thanks to the detailed manual and the Ready Harness Connect service (yes, i paid a little extra for A LOT less headache), WELL WORTH IT! Pair that with Crutchfield's AMAZING service and it makes this an excellent purchase.

Date of experience: August 10, 2020
Florida
1 review
1 helpful vote
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I was shopping around for some Noco products and found that Crutchfield had the best prices. They didn't carry their full line of products, but they had what I was looking for. IIRC, I got a tracking number the same day I ordered and received everything within 2 days. Everything was exactly as advertised and shipped for free.

Plus! Biodegradable shipping popcorn! Tastes horrible though.

Date of experience: August 10, 2020
Wisconsin
2 reviews
0 helpful votes
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Harmon enchant 800
August 7, 2020

Very nice sound, but not as good as my old sound bar (Polk audio)that had an external sub(of course). Really like the display and overall sound I did expect a little more mid to bass sound. The really down side is the mounting of the unit is limited to a stand under the tv or a custom bracket, my tv is in the corner and it would've been nice if this sound bar came with hardware to mount to the tv. The hardware is only for a straight wall mount. As I expected Crutchfield was excellent, great price, fast shipping. Thanks

Date of experience: August 7, 2020