CrowdRise

I seriously couldn't be more thrilled with the customer service provided on this site! I have worked several years in customer service (and currently do now, for a website as well). I e-mailed Crowdwise in the middle of the night (mid-anxiety attack) to see if I could cancel my donation after doing some research and realizing that my funds were not going where I thought they would go. I received the kindest response the next day from Kate in customer service, letting me know that my refund was taken care of. To me, being treated with kindness and respect is the best kind of customer service, and being provided a refund in addition was beyond excellent. Thank you Kate! I can rest easy now, knowing that I can donate that money to a better cause. To me, excellent customer service is the backbone to any great business and it's what keeps people coming back. I certainly will be, and will recommend to anyone who wants to start a campaign or donate!

This company suspended a fundraising account for one of our family members with no prior notification. Based upon a complaint from a disgruntled person. It wasnt until we contacted crowdrise customer support twice, that our friends & family wasn't able to make a donation through their site for them to respond. The person who complained admittedly posted on their *******@Citxusa that they were able to get the donations page suspended. Crowdrise definitely has poor business practices & poor customer service..

I wanted to send a donation to a charity, and crowdrise asked if I wanted to cover the fee so the donation receives 100% of the amount. The problem is they were asking 10%, while the charity told me their fee on crowdrise is 3%.

So where does the 7% goes? My guess crowdrise keeps it, which is probably legally fraud. I asked crowdrise to clarify and they just sent me an email saying their total fee with credit cards donations is about 10%.

I had heard of Crowdrise and saw it used for the Boston Marathon but never had my own fundraiser. Then I found out you could launch a fundraiser for yourself through them (instead of just raising money for a specific charity) and decided to give it a try. I must say, it was way more successful than I thought it would be and true to their claims, they made it super fun. The customer service was awesome, and I found that people actually WANTED to share my fundraiser. I wasn't getting random donations from strangers pouring in, but I was getting donations from friends of friends that I had never met but loved the cause. I listened to Crowdrise and made the campaign fun and I think it really worked. I always appreciate when a company seems to truly care about what they do and I think Crowdrise really does. I'll use them again for sure.

Crowdrise has replaced decency (and common sense) with cutesy responses and an uber-friendly approach that is still b. S. What they are doing (and I can't understand the legality of this) is NOT telling you the exact fee you will be charged when you submit a donation. Instead, they feed on your general good intentions by asking if you'd like 100% of your donation to go where you want but then DON'T tell you what your actual bill will be. Slimy! When you ask about the fees, they give a pat answer about all platforms having fees and this great option they're giving you to have 100% go where you want, etc. But notice, they still don't explain WHY they didn't tell what the fee would be upfront, WHY the fees are so high and exactly WHERE each amount of your fee went. They just don't do that. Hmmm. Wonder why. They are very for profit. That's all fine if they're upfront about it, but they're not. Ultimately I'm sure they do good by helping get money out where it's needed (which is why I didn't give them a 1 star), but their tactics are see-through slimy, their fees purely for profit, and I'm really surprised so many people are just so okay with that tactic. REVEAL YOUR FEES AHEAD OF TIME, CROWDRISE! Simple.

This site is so easy to use and the customer service is amazingly helpful and gracious. So I used the site to make a donation to a fund-raiser, but unfortunately was waaaay under-caffeinated at that time - resulting in "review regret" but I didn't see any way to edit the name on the Rolling Honor Scroll or Comment. A click on "Chat" brought Falco to me, who made the desired changes before I could get up to re-fill my coffee cup - like, instantly - without a trace of cyber-supercilious-ity (because, being good at something should not make one think that one can treat those less-gifted in said aspect like a dopey dump of doggie-doo). NO - Falco was totally gracious and instantly helpful. May we all aspire to this demeanor in our daily lives, and the world would completely smile. Thank you, CrowdRise!

Crowdrise is totally incompatent! They have screwed up. My Husband and I are participating in the first T@T Climb at the freedom Tower. They have taken My Husband off the team and put all his donations to me>>WTH. I have spent day trying to fix with their online support FLACO! Still not right. The donors are pissed off. Making us look like fools NEVER AGAIN!

I've used other fundraising sites, where to them you are how much you make! At Crowdrise.com I had someone welcome me to the site, walk me through what I needed to do and then when I was an idiot and made a mistake, the SAME PERSON (Quintas is the real deal!) who welcomed me to the site, helped me fix the issue and actually wished me well in my fundraising project. Crowdrise.com is the only place to fundraise. Period. PS, they don't take all of your fundraising dollars, but with service like this, I would have PAID to join this site. WELL DONE CROWDRISE.

This is just my second time using CrowdRise to help raise funds for a local charity that is raising money and awareness for childhood brain cancer. I set up the event page and then requested some help with setting up registration for the event. I received an email from Nick stating he was at the ready to assist me with my questions. Nick and I arranged to speak over the phone. Nick was super friendly and more importantly he was excited to help me. Over the course of a couple of weeks, Nick and I corresponded at various times of the day to get the site set up just right. Nick and the CrowdRise team did a FANTASTIC job (and I'm not doing their job justice with my wording) on setting up the event and providing OUTSTANDING customer service.

To the CrowdRise Team - you have won me as a customer! Keep up the great work!
THANK YOU

JA

The fee structure that they advertise on their site is completely misleading. Everything that Richard has described below is still the case as of today, these fees have not changed as the Quintas representative below suggests and Sara is clearly a plant.

Crowdrise claims that they "guarantee" a 3% or better fee for the use of their platform. However, this is NOT what they ACTUALLY charge. They charge a fee of almost 9% on every single donation transaction. The way they make their claim is that donors can choose to pay for that 9% fee themselves or place it back on the organizer. Of course, many people that are kind enough to donate are willing to pay a little extra so ON AVERAGE the organizer is only left with 3% or less in fees. Someone is still paying the exorbitant 9%.

The worst part for me is that they pretend to be a philanthropic organization. I will forever avoid this website on principle alone for their false advertising and bait and switch approach. I suggest others do the same.

We used CrowdRise for the first time during the 2015 #GivingTuesday Challenge. It was a great opportunity to reach our donor base in a short period of time. Your platform is easy to use and your support staff have been wonderfully responsive. In turn, supporters have stepped up to fundraise for us on CrowdRise and help fund activities in the Middle East that resonate with them on a personal level.

— Christopher Kan-Kossowski
Development Associate, CNEWA

This was my first experience with running a fundraiser. CrowdRise made it so simple and fun, I can't even begin to tell you. But I shall try.

First of all, they don't take themselves too seriously. You can tell just by their tagline "If You Don't Give Back No One Will Like You." I really appreciated that, because most likely whatever you're raising money is inherently depressing (my cause was homelessness). They take the edge off by keeping you laughing with some of the best copy you'll ever read. And for me, a copywriter by trade (and quite jaded at that), to say that is a big deal.

Secondly, it was so. Friggin'. Easy to use. They say you'll have your fundraiser up and running in less than 42 seconds. Took me slightly longer than that to get all the pieces in place, but not much.

Lastly, they are personable. Anything I had a question about, they were quick to respond, and always friendly. In fact, I had asked them to place an additional information box in my donation section. They did it. Love them for that.

If you're looking for a fundraising site, look no further. CrowdRise.com is it.