2 reviews for CrowdRise are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Monica H.

Florida

4 reviews

2 helpful votes

Issue with accepting donations and no response from customer service

April 29, 2016

Thank you for your response, but it a little misleading. While it is true that I was finally able to get an answer to my issue, it is not accurate that CrowdRise "connected with" e within three hours. I searched the internet and found the customer service number and called you. Wes was very helpful, but to be clear, I contacted CrowdRise. Other than the conversation with Wes, which I initiated, this review is the first contact CrowdRise responded to._________________________________________________________________________
I keep seeing reviews about CrowdRise's great customer service, but my experience has been the opposite. The Donate Now button disappeared from my fundraising page, and I can't get any response from customer service. I emailed, Facebook messaged, and tweeted, but still no response. I even sent an email to their internal review site, and no answer! I'm very upset that I can't accept more donations for the cause and very embarrassed that potential donors can't find the donate link on my page I'm appalled that CrowdRise just seems to be ignoring me completely. This derails my confidence in them as a fundraising platform.__________________________________________________________________________________

Date of experience: April 29, 2016

Sreekanth S.

Oregon

1 review

1 helpful vote

CrowdRise customer service is The best. Quintas is the man.

April 22, 2016

Quintas was very helful in fixing my multiple CrodRise links and consolidating funds. He is awesome

Date of experience: April 22, 2016