- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The customer service is about what you would expect from Walmart. You get what you pay for.
Thank you for your response, but it a little misleading. While it is true that I was finally able to get an answer to my issue, it is not accurate that CrowdRise "connected with" e within three hours. I searched the internet and found the customer service number and called you. Wes was very helpful, but to be clear, I contacted CrowdRise. Other than the conversation with Wes, which I initiated, this review is the first contact CrowdRise responded to._________________________________________________________________________
I keep seeing reviews about CrowdRise's great customer service, but my experience has been the opposite. The Donate Now button disappeared from my fundraising page, and I can't get any response from customer service. I emailed, Facebook messaged, and tweeted, but still no response. I even sent an email to their internal review site, and no answer! I'm very upset that I can't accept more donations for the cause and very embarrassed that potential donors can't find the donate link on my page I'm appalled that CrowdRise just seems to be ignoring me completely. This derails my confidence in them as a fundraising platform.__________________________________________________________________________________
Monica H.'s review of CrowdRise earned 2 Very Helpful votes
Monica hasn’t received any thanks yous.
Monica doesn’t have any fans yet.
Monica isn’t following anybody yet.
Empty.
Ordering through Walmart offers the convenience of shopping for a wide range of products online....
Hey Monica,
Thanks so much for posting your concerns here on SiteJabber.
I noticed that you reached out to us just this morning and we were able to connect with you within a couple of hours on the phone to resolve your issue. Our agent Wes said you were perfectly pleasant and a joy to speak with on the phone.
As you learned, the organizers of the event Move For Minds requested the donation button be taken down as they wanted to utilize our platform a little differently. I'm sure you understand what happened now and we appreciate your understanding.
Our Customer Service has a guarantee to respond to every different form of communication within 24 hours. We were able to connect with you within 3 hours of your first message. Our Customer Service team is responding to all customer inquiries 7 days a week, starting at 9am EST. We work until 8pm EST Monday through Thursday, and until 5pm EST Friday through Sunday.
If you have any other questions or wish to amend your review of CrowdRise given the circumstances, feel free to reach out again. Have the best weekend.
Max
CrowdRise Customer Service Person