My organisation used this service and have yet to receive check. Its been two months, they route you through several different companies, such as Network for Good that sound great but don't deliver. I am now on hold waiting for 10+ minutes trying to speak with someone.
Is any companies' customer service team better or more efficient than Crowdrise's? Seems hard to believe. Response time is unbelievable, they always respond quickly, efficiently and with help for whatever your problem may be and never seem annoyed by the simplicity or complicated nature of your request. I've worked with a couple of the different fundraising platforms and always like working with this one the best!
This is one of the most needlessly confusing products I have ever used. They make you set up teams within fundraisers within fundraisers within teams, like this were the plot of Inception. Add onto that the complete lack of user support I reached out multiple times and did not receive a single email reply and CrowdRise was an absolute nightmare. Stay away!
This is one of the biggest nightmare sites. It doesn't get worse than this site. It took 3 days and 5 emails to get the donation site working. I think customer support has one person working 9-5. Good luck. There is no way to change change or edit photos or texts. Even pull up your site is difficult. Yuk, why did I not read reviews first.
When I found out they charged almost 9% to give to the charity of my choice, I decided to send a check. I can understand a $2 to $5 processing fee, but this is disgusting especially since they are supposed to serve non-profits.
You can donate to most non profits through PayPal for a lot less money.
The customer service rep on here is just repeating the same babble on every comment about the fees - rhetoric meant to make it seem like an 'option' to pay these fees - however guess what? Their story is, either you pay them or the charity, so see you have options! /s. Do yourself a favor and send the charity a check, venmo, paypal, or zelle so that they are REALLY getting 100% of your donation.
I don't know what all the fuss is about. Crowdrise takes a 6% fee and the payment processor takes 2.9%. If you opt to pay a little extra so the nonprofit doesn't pay the fees from your donation (I did), the fees plus donation Is totaled up at checkout. It's impossible to miss. More importantly, the site is extremely easy to use and e-mail support is quick. It's kind of silly to expect a platform to not have some kind of fee attached to sustain operations/stay running.
I originally wrote a very poor review of crowdrise after I made a donation to Dogs on Deployment through their site. (Sorry about that, guys.) After discussing the situation with their staff, I was very pleased to find they did have a method of providing credit card donations to charities with minimal card fees involved. Perhaps there is a better way to communicate this on their site, but I found it took some explaining on their part and some additional understanding on my part to find the answers. So it may not be as simple as a highlighted statement on a web page. Be that as it may, crowdrise does have a process that sounds honorable and reasonable. You just have to get the background to understand it. Thanks to Max for the insight.
Hey Mike,
Thanks for reaching out with your feedback. We just came across the email you just sent us about 90 minutes ago and replied. We gave you a full comprehensive explanation of our fee structure. And the main theme of the email was that the Charity that you donated to will not pay more than 3% in processing fees for the duration of their campaign (and that includes Credit Card Fees). Pretty awesome and it sounds like that's exactly what you were hoping for.
If you have any other questions or feedback, please feel free to reply to the email we just sent you, or write Quintas@CrowdRise.com. We're standing by to give you the best customer service in the world.
Quintas
CrowdRise Customer Service Person
I'm trying to do a fundraiser for Stand Up For Cancer, and I tried to contact Crowdrise support about an issue regarding the fact that their software doesn't work with smartphones, and their response was that it does.
Unfreakingreal.
Even Stevie Wonder can see that Crowdrise doesn't work.
Stay far away from Crowdrise!
Hey Patrick,
Thanks for your feedback.
Our data shows that a large number of our users are mobile-based, so we can guarantee that our mobile platform is functional. Like any regular computer, mobile browsers occasionally need to be updated or have their cache cleared to ensure that everything runs smoothly.
I was able to locate your correspondence with our support team and it looks like there wasn't enough information provided to successfully troubleshoot the issue. If you'd like to continue working on that thread, we would be happy to help reach a resolution so your mobile browsing experience is the best it can possibly be.
We're standing by to help.
Quintas
CrowdRise Customer Support
It's comforting to know decent Humans still exist somewhere over the rainbow, not just with Care Bears in the sky.
CrowdRise makes giving back even more fulfilling and fun! I Imagine CrowdRise overall is pretty legit and I Bet My Life will never Quit platforming for amazing charities!
They refused to keep my organization on their profile just because I didn't send the 990 document when they have already had check the IRS which is the legal and appropriate way to check any tax status on anyone
This site was extremely helpful for my fundraiser! It kept the fundraiser organized and always let me know whenever someone donated, or anything else that happened. I highly recommend it for anyone who needs a fundraising website.
Quintas, our service representative has been a great help. Via conference call in two locations, Quintas guided us through the details of the Claim Your Nonprofit process with attention and skilled listening. He even provided responses via e-mail on the weekend. Kudos to Crowdrise for choosing talented and knowledgeable individuals like Quintas to provide Excellent No Nonsense Friendly Customer Service. We are new at this, but with Quintas we have every expectation we will find success. The motivated students for whom we are raising money deserve no less. Thank you for this transformative platform.
So I was recently diagnosed with MS, bummer. I decided to do a joint birthday/announcement to all of my friends and family to receive a donation rather than buying me a gift or drink. Was thinking if I worked hard I could get to $2,000. I hit $1,000 in an hour with final amount being over $8,000.
CrowdRise team was great. I reached out to them for advice and they not only recommended me a few MS organizations to choose (I wanted an org where most the money would go to research, not administration), they even helped and created a Custom Template for my page to have a feel more appropriate to me. Also nice not having to handle all of the cash and donations myself using their system.
I will definitely use them for my next fundraiser.
I know the above is not a true word, but no words can truly embody my experience with crowdrise. They have been more than helpful. I feel I am working with family who care about my needs and silly questions. Their response have been fast, their generosity is incredible, and their consideration is comforting. They helped me obtain much needed goals for my cat who was sick and are continuing to do so with my son who literally is half way around the world out of my arms. They are taking a huge load off my mind in knowing they are there. Thank you Crowdrise Team!
I made an account on CrowdRise with very little expectations, and they really blew me out of the water. Aside from fundraising, they do so many other cool things as part of their site. They are hilarious and I honestly laugh out loud everytime I get an email or look on the site. They have excellent customer service, which I feel is hard to find these days. They always promote sending thank you's and donating to other's fundraisers. I had the most enjoyable experience with them and would definitely recommend them to anyone and everyone.
Honest to God, I emailed a random email, which is usually sent to some bull$#*! third party, but they fixed my problems... off bat. They didn't send me anywhere else, and I actually had 2 issues... they solved both... then they asked if they could do more. Amazing... I love these guys.
Outstanding product and second to none in customer service. I love chatting with their team. They have never NOT helped me and ALWAYS go above and beyond what you ask of them. This company should be a model for others, without a doubt. Love love love Crowdrise - as a race director, we've been using them for 4 years.
My experience with Crowdrise has been amazing. It was really easy to setup a fundraiser for my favorite charity and get my friends/family to make donations rather than give me birthday gifts this year. Really great all around.
I committed some money to a very good cause (a child's dangerous heath condition) via this bad service, and paid a most obnoxious fee ($13.00) to make the donation. I had to commit as a matter of honor and duty to my family, but I find this sort of venture reprehensible. I am also struck by the irony, the only amusing aspect of this experience, of Ed Norton and his liberal sorts making a fortune off the group efforts, need, and pain of others with this incredibly capitalistic enterprise.
Overview
CrowdRise has a rating of 3.3 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CrowdRise most frequently mention and customer service. CrowdRise ranks 3rd among Crowd Funding sites.
CrowdRise is the world’s largest community raising money for great causes. CrowdRise was named one of the “best online fundraising websites” by Mashable and Forbes. The CrowdRise community was named a “Top 25 Best Global Philanthropist” by Barron’s. We beat Oprah. The NYC Marathon, Boston Marathon, Ironman, Red Cross, UNICEF, as well as celebrities like Sean Penn, Seth Rogan, Ian Somerhalder, Sophia Bush, Paul Rudd, Olivia Wilde and Will Ferrell all CrowdRise. We used to try to keep CrowdRise a secret but we're making a slight change and encouraging you to tell two friends and one person who you don't like all that much about the site.
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Hey Tony,
Thanks so much for your feedback.
Network for Good, the payment processor for the charity, sends checks to the beneficiary on the 15th of each month for any funds raised in the previous month. The checks are sent to the address on file with the IRS.
If the address is out of date the check may not make it to the intended recipient. In that case, the charity would need to update their address and then request a check reissue from Network for Good at no cost.
Super sorry for any delay.
Quintas
CrowdRise Customer Service Person