CrowdRiseReviews 103

I originally wrote a very poor review of crowdrise after I made a donation to Dogs on Deployment through their site. (Sorry about that, guys.) After discussing the situation with their staff, I was very pleased to find they did have a method of providing credit card donations to charities with minimal card fees involved. Perhaps there is a better way to communicate this on their site, but I found it took some explaining on their part and some additional understanding on my part to find the answers. So it may not be as simple as a highlighted statement on a web page. Be that as it may, crowdrise does have a process that sounds honorable and reasonable. You just have to get the background to understand it. Thanks to Max for the insight.

This was my first experience with running a fundraiser. CrowdRise made it so simple and fun, I can't even begin to tell you. But I shall try.

First of all, they don't take themselves too seriously. You can tell just by their tagline "If You Don't Give Back No One Will Like You." I really appreciated that, because most likely whatever you're raising money is inherently depressing (my cause was homelessness). They take the edge off by keeping you laughing with some of the best copy you'll ever read. And for me, a copywriter by trade (and quite jaded at that), to say that is a big deal.

Secondly, it was so. Friggin'. Easy to use. They say you'll have your fundraiser up and running in less than 42 seconds. Took me slightly longer than that to get all the pieces in place, but not much.

Lastly, they are personable. Anything I had a question about, they were quick to respond, and always friendly. In fact, I had asked them to place an additional information box in my donation section. They did it. Love them for that.

If you're looking for a fundraising site, look no further. CrowdRise.com is it.

I wanted to send a donation to a charity, and crowdrise asked if I wanted to cover the fee so the donation receives 100% of the amount. The problem is they were asking 10%, while the charity told me their fee on crowdrise is 3%.

So where does the 7% goes? My guess crowdrise keeps it, which is probably legally fraud. I asked crowdrise to clarify and they just sent me an email saying their total fee with credit cards donations is about 10%.

I understand that there's often a ~3% fee for credit card transactions (although I would like to hear that crowdrise has negotiated with credit card companies to reduce these fees for charitable donations), but where exactly is the additional 5-6% going? That seems like a very high fee for simply "processing" a donation. I'd like to see a clear explanation of what you guys are doing with your fees. People making donations on your side aren't doing it to enrich the middle man.

I have shopped soo many event/ fundraising platforms it feels like my actual job. Cowdrise turned out to be my fave bc outside of having the best all inclusive and descriptive name the service is the best for the fee scale. I've created two fundraisers and one event and though the event/registration fundraiser was little more difficult, the expedient service by Crowdrise made all the difference. Kelly L is off the charts with response time and turnaround time for edits/modifications! First they set up my event/registration just a few hours after our call and then post testing for the reg, a number of modifications were requested. Kelly, who I thought was only supposed to help set up our registration has been a main point of contact and replies to inquiries at lightning speed. Even after "business hours" good for me, but it makes me wonder how much they're all working over there. I felt like my event/fundraiser was one of only a few and even the only at times that Kelly was working on, but realistically I'm sure she's probably working on hundreds or possibly even more. Thanks so much Kelly L and crowdrise for keeping it simple and being the 1st supporters of any fundraiser. Love ya

Update 8. 30. 16
My fundraising event is over and during initial set-up I thought donor fees would be 3-5%. It wasn't until after that I learned they were being charged 10% from a donor who ended up making a donation offline. I realized that if we had chosen to cover the fees, we would not have covered more than the 5%, however i'm not sure it would have inspired people to donate more. Reconciling fees and donations was a bit confusing but the customer service was still amazing a helping clarify things and considering all the support provided from start to end and the platform i think they earned what we paid in fees, plus our donors. We raised enough money where we can look and likely purchase a our own CRM for future events, so it worked out as a starting platform.

I know the above is not a true word, but no words can truly embody my experience with crowdrise. They have been more than helpful. I feel I am working with family who care about my needs and silly questions. Their response have been fast, their generosity is incredible, and their consideration is comforting. They helped me obtain much needed goals for my cat who was sick and are continuing to do so with my son who literally is half way around the world out of my arms. They are taking a huge load off my mind in knowing they are there. Thank you Crowdrise Team!

From the start I had nothing but grief trying to set up my fundraiser for a personal/individual reason. I only did one for myself as faced with needing legal help after domestic abuse and a liar/cheater/ fraud has financially crippled me and my sons. I turned to Crowdrise to help, but they actually made matters worse. My fundraiser had a raffle with it of something worth a lot of money. An Ali signed glove, so that if I raised the$5000 I was needing, I would raffle it to anyone who paid in increments of $20 getting more of their name in the raffle. I felt better that way in asking for money from my friends and family. It was hard enough to need this fundraiser and publicly do it on my Facebook post it anyway. They approved my Fundraiser and it seemed to get off after having trouble setting up
My bank account, which worried me that several times my personal info was submitted, and needed to be at least 3 times. Before it went through! Then once started, and I had thanked several donors/ friends... it all disappeared as showing no money donated, yet there should have bed. $250. Then a rep tells me. Ohhhh well "we pay" doesn't allow a raffle! Whaaaattt? You approved my fundraiser seeing I was having a raffle... Had to tell all my friends that their donations then did not go through as Crowdrise had said they did, why I sent them thank you's in the first place...

I used to work at a marketing company where I was in charge of making sure that our client's crowd funding campaigns were successful. When I learned about Crowdrise, I was floored about the customer service that I would receive from this platform compared to other, well known, options. The community that is on Crowdrise is so supportive. When I launched my first Crowdrise campaign, I created a relationship with my assigned person and could not have had a better experience on any other platform. I support Crowdrise 100%.