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Angela S.

  • 2 Reviews
  • 35 Helpful Votes
  • 0 Thank Yous

Experience: Society, Health, Finance

Member since July 2015

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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Review Distribution

2 Reviews by Angela

8/5/15

I did not do my research and really regret it. I was so blinded by my excitement about having the opportunity to assist elders, that I ignored the red flags all over the place.:(
First off, they tell you that you need to like their facebook page before filling out the form "We let our volunteers know about opportunities through our facebook page so you need to like the facebook page to volunteer!"This would be no problem if they actually contacted you through their facebook. I honestly feel like this statement may be a flat-out lie, since they tell you that you need to print out their flyers and post them everywhere in order to get someone to contact you (if no one has).
After giving them your personal information and creating a volunteer account, they tell you that you need to donate $50 (minimum) in order to get a free volunteer handbook (this is also in their tips on how to be the best volunteer), you have to contribute! This felt totally sketchy. Any good organization would give their volunteers a handbook and/or training for free, especially with knowing and respecting the value of their time and that not every volunteer has extra money to throw around. I was naive enough to do it (thinking I was also helping support a good organization). When you go to donate it says that your donating is going to the "Campaign for Aging Research." Sounds like a great cause, right? It certainly made me feel better after I made the donation. After doing a tiny bit of digging, the Campaign for Aging Research is just a glorified name for Elderhelpers.org (also under the domain name HealthyYears.org)... Is there an actual campaign for research going on here? After making my donation I did not receive my volunteer training e-book as promised, so I contacted elderhelpers via e-mail to let them know. I was promptly contacted by Mary (apparently the only person who works for them?), who told me I needed to contact Crowdrise (the site they use to create their fundraiser--which is actually a good website with my experience), to get my handbook. Weird?
One thing I did appreciate was that they promote getting a background check, but it's not required, which sounds potentially dangerous. There didn't seem to be any other screening done through the site, so how can elders ensured that they are going to be safe?
To make this long story a tad bit shorter--after going back and actually doing my research (and reading other volunteer/users reviews and feedback), I decided that I just wanted to delete my account. Of course it turns out that you can't even delete your volunteer account either. All they allow you to do is make yourself unavailable so that people won't contact you. Awesome. I've never come across so many weird and sketchy issues from a supposedly reputable organization. Even if they are real and do want to help others, I suggest they change the way they run things.

customers13
Mary R. – ElderHelpers Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

7/31/15

I seriously couldn't be more thrilled with the customer service provided on this site! I have worked several years in customer service (and currently do now, for a website as well). I e-mailed Crowdwise in the middle of the night (mid-anxiety attack) to see if I could cancel my donation after doing some research and realizing that my funds were not going where I thought they would go. I received the kindest response the next day from Kate in customer service, letting me know that my refund was taken care of. To me, being treated with kindness and respect is the best kind of customer service, and being provided a refund in addition was beyond excellent. Thank you Kate! I can rest easy now, knowing that I can donate that money to a better cause. To me, excellent customer service is the backbone to any great business and it's what keeps people coming back. I certainly will be, and will recommend to anyone who wants to start a campaign or donate!

Angela Has Earned 35 Votes

Angela S.'s review of ElderHelpers earned 33 Very Helpful votes

Angela S.'s review of CrowdRise earned 2 Very Helpful votes

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