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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm very satisfied with my order.
Timings precise and item is good quality and as described.
Great to deal with, updated at each stage from placing order through to delivery date
Hey Ian! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The service and quality from this company has to be experienced!
Order expedited very quickly and the quality of product is superb.
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use website. Clear measuring instructions. Good choice
Hey Malcolm! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really pleased with the finished product, fits perfectly and looks great.
Hey Dave! We are delighted to hear that you are pleased with our product fit and looks. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fast efficient service excellent service and quality products
Hello! We are delighted to hear that you are pleased with our quality products and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good, is enough for me to say, a happy and pleasant system easy ordering.
Hey Willy! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Team spent a long time maki g sure my measurements and sizing was correct, totally worth it as I have a snug fitting cover for my bench seat. For a fraction of what the official one would cost.,
Hey Michael! Thank you for taking the time to share your experience with us! We're delighted to hear that our team was able to assist you in getting the perfect fit for your custom bench cover. It’s great to know that you found it snug and a fraction of the cost compared to other options. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Always been pleased with the service and product
Surprisingly well made am very pleased
Ordered a full set and the placed order for one small cushion
Delivery wasn't speedy first time about 6 -7 weeks but well worth wait
Second delivery was within 3 weeks
Hey Sarah! Thank you for your kind words! We're thrilled to hear that you're pleased with the quality and price of your order. It's great to know that the craftsmanship met your expectations, and we appreciate your understanding with the delivery times. We're glad the second delivery was quicker! If you ever need anything else, we're here to help.
I was amazed at the quality and very waterproof.Fitted perfectly
Hey Kathleen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
What a find! For anything that needs a bespoke cover, just measure and build your requirement on an easy to use site. What is delivered (quickly) surpassed my expectations, exactly as ordered, great quality material, fantastic make quality, just the job! I would highly recommend for any cover needs that you may have.
Hey Adrian! Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our service and that the cover surpassed your expectations in quality and fit. We take pride in offering bespoke solutions, and it's great to know that we delivered just what you needed. If you have any more cover needs in the future, don't hesitate to reach out. We're always here to help!
Good covers good quality, very quick delivery did not pay extra for quick delivery but came just as fast
Hey Anne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The item arrived at the time specified by the company. The ease of ordering a custom made cover was brilliant.
I was kept well informed throughout the process.
Price was reasonable
Whole experience very satisfactory
Hey Catherine! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive.
Very helpful people. The product was received on time and in good condition
Order cancelled "due to inactivity on my end" - no follow-up, no heads up before cancellation. I'm now told I need to start a new order from scratch and all the time spent exchanging with the desing team (often to provide duplicate measurements…) is wasted. Four months on, I'm still out of pocket and do not have my product. Poor experience and very frustrating. Second time around just as complicated, 3 months to get a simple design done. Upon approving the design and settling the outstanding amount on my order, I was sent an invoice with the « old » (supposedly deleted) design. Had to call to confirm they were using the right design. The next day, I got an email saying I had an outstanding amount to pay, representing a 20% increase in price! After being told 6 times that it was because of a change in the fabric (which had in fact NEVER been changed), a manager finally admitted to an administrative mistake and after recalculating the price sent a link to pay a small amount (which was never explained). The FOLLOWING day, I received another email for another payment representing a 25% increase. In the end, this was reduced by half but I still had to pay it and kept in getting the sale baseless justification. I now have the product and while it looks ok, it feels grossly overpriced. I'm not sure it will last the « guaranteed » 5 years and am not looking to enforcing the guarantee
Hi Jean! Thank you for your feedback, and we're sorry to hear about the issues you experienced. To ensure accuracy for custom orders, we often need to confirm measurements multiple times. When we don't receive a response for an extended period, the system may automatically close the order and issue a store credit. We can see that you've placed a new order using the store credit, and we are committed to processing it as quickly as possible. Your experience is important to us, and we’re always working on improving our processes to avoid such issues in the future. Thank you for your patience, and please reach out if there’s anything further we can do to assist.
Very good. What more can I say? Product was satisfactory but rather heavy which is a limitation
Hey David! Thank you for your honest feedback! We're glad to hear that you found the product satisfactory. We understand that the weight may be a limitation, and we appreciate you sharing this with us. If you have any questions or need assistance with lighter options for future orders, feel free to reach out. We're always here to help!
Easy to order and prompt delivery- product was very good quality
Hey Michelle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience from start to finish. Highly recommend….……
Hey Andrew! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I choose a custom made cover but I should have just bought a standard cover. Less measurements and back and forth emails.
Hi Marlene, thank you for sharing your feedback. We'd like to let you know that our team has expertise in recommending the ideal product since we specialize in customization. As a result, we're unable to accept returns, but we strive to get everything right from the start. If you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re here to help and ensure your experience with us stays positive!
Easy order form, would good to be able to order fasteners for the eyelets from her also, easy enough to get elsewhere though
Hey Michael! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Francesca! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!