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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great product, easy to order and customise. The quality is great and should last a long time.
Easy from start to finish. Excellent service and products and my dogs are now cosy in their kennels
Hey Rob! Thank you for your wonderful feedback! We're delighted to hear that you found the entire process easy from start to finish and that your dogs are now cozy in their kennels with our product. Providing excellent service and quality is our priority, and it’s great to know we met your expectations. If you ever need anything else for your pets or have any questions, don’t hesitate to reach out!
Product is great quality. Delivery time excellent. Order form slightly confusing over adding of tolerances to measurements. I paid for an unnecessary change as it seems the factory in India add tolerances anyway, so final product was slightly larger than needed - but still a good fit. Paperwork from UPS regarding delivery looked suspicious and did not mention Covers & All.
Hey Mark! We are sorry for any inconvenience caused. We recommend providing exact measurements while placing an order and we will add standard leeway. We are delighted to hear that you are pleased with our product. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great website and product. We measured our furniture exactly as requested on the site, put our measurements in and the covers turned up and fit perfectly. They look nice too! Now let's see of they hold up over the winter!
Hey Louise! We are delighted to hear that you are pleased with our product and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality Covers delivered to your door. It's a case of taking simple measurements which are drawn up and double checked with you before you place the order.
Hey Simon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cart Crashed when I wanted to add another item. Fortunately the order was saved when I re-booted.
Custom made BBQ cover with personalised logo, great quality well made and easy service to use. I needed lots of help with my design and the company was so helpful. Took a while to receive however this was mainly because they needed more measurements from me. Packed well and kept up to date. I would recommend
Hey Sharon! Thank you for your feedback! We're delighted to hear that you are pleased with your custom cover and the service you received while designing it. Our team is dedicated to helping our customers every step of the way, so it’s great to know that you found their assistance helpful. We appreciate your understanding regarding the wait time as we ensured all measurements were accurate. Your recommendation means a lot to us! If you have any more projects in the future or need further assistance, feel free to reach out. We’re here to help!
Great well made cover protects the fire pit well. Service good, delivery quick well recommended
I love that you are given a number of options for the features that you want on your curtains. The second one I had a four inch pocket sewn on the bottom so that I could put a length of plastic in the bottom to fit it either side of the pergola posts.
Hey Karen! Thank you for your thoughtful review! We're delighted to hear that you appreciated the customization options for your curtains. It's great to know the design worked well for fitting around your pergola posts. If you ever need further assistance or adjustments, feel free to reach out. We’re always here to help!
The precise size I ordered and very good quality. Excellent customer service and a quick delivery time. Excellent value for money.
Hey Anthony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I called few times with the order and the people were so helpful and efficiently solved the issues. The website was easy to access and their system was overall fine except the message center service. I received their messages in my email and only by clicking that email link I was able to see those messages. By logging into the account, I am not able to view all my messages.
Hey Ramachandran! Thank you for taking the time to share your experience with us! We’re thrilled to hear that our team was helpful and efficiently resolved your issues. We appreciate your feedback regarding our messaging system. I understand how important it is to have easy access to all communications in your account. I’ll make sure to pass your suggestions along to our development team for future improvements. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Excellent service. Good product. Delivered on time. Highly recommended
Hey Ged! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order from
The website & easy communications there after for reviews & quality checking
Hey Darren! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great to find a company that does bespoke sizes, even if they are pretty small. Received my order quickly and it's perfect for the job, thank you
Hey Laura! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality, just what we needed. Size is perfect and the price was great.
Would have liked an email telling me it was on its way as I didn't hear anything from order to it being delivered but I was able to check the status by logging back into the website.
Hey Carrie! Thank you for taking the time to share your experience! We’re thrilled to hear that the quality and size of your order met your expectations and that you found our pricing to be great. We appreciate your suggestion regarding shipping notifications. Your feedback is invaluable as we continuously strive to improve our service, and we will certainly look into enhancing our communication regarding order status updates. If you have any questions or need assistance in the future, please don't hesitate to reach out. We’re here to help!
Good directions on website regarding measuring, helpful email responses to enquiry.
Hey J! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hello Mieszko! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality item this is my second one, will keep purchasing this product for quality and cost. Perfect 100%
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to navigate website, order came quickly and covers fit perfectly.
Hey Marianne! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
They communicated thought the process efficiently and clearly and understood the delays on my side for getting the correct measurements
Hey Henry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Since it was despatched early I was away from home during the delivery times and your courier was going to send it back to you
Hey Mel! Thank you for reaching out regarding your recent delivery. We apologize for the inconvenience caused by the early dispatch while you were away from home. If you need any assistance or further information, please let us know, and we’d be happy to help.
Not as expected as my review above.
Too many different departments who don't follow up problems until chased
Hi William,
Thank you for your feedback regarding the issue you faced during your order process. We wanted to let you know that we followed up with a call after sending the second proof, but unfortunately, we didn’t receive a response. Your satisfaction is our top priority. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help and ensure your experience with us is a positive one!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ellie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!