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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Items I purchased were top quality, having initially submitted measurements they doubled check with you. Good job they did, I misread one of my sizes, had to increase the width by a few inches at no extra cost. Don't waste time browsing other companies, go straight to Covers&all. What a great team
👍🏻👍🏻👍🏻
Good cover but needs a couple of improvements! Thank you!
Hi Miklos, Thank you for your feedback—we're glad to hear you’re generally happy with the cover! We always appreciate suggestions on how we can improve.
To help us better understand your recommendations and address them appropriately, we kindly request that you raise a support ticket from your account. This will allow our team to review the details and respond directly with any possible solutions or improvements.
We look forward to hearing from you and assisting further.
I was expecting the finished product not just the cover, I will not be using this company again or recommending them
Hey Gina! As per our records, your concern has been addressed and said refund has been initiated. It will be credited to your account within 5-7 business days. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
I ordered tarpaulin sheet it was exactly and described and arrived on the date as promised
Hey Lynn! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website was easy to navigate. The quality of the cover is good, it's weighty which I need as we get a lot of wind. Highly recommend
Hey Julie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product delivery was good. Service is good too. They ask you to check the final dimensions before it goes to production.
I would use them again
Hey Iain! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It worked well without stress or hassle etc etc It worked well without stress or hassle etc etc It worked well without stress or hassle etc etc It worked well without stress or hassle etc etc etc
Hey David! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Long wait for product sourced to India. Customer services not uk.
Hi David, Thank you for your feedback. We understand that timely delivery and transparent communication are important, and we appreciate you taking the time to share your experience.
According to our latest tracking update, your order was delivered within the estimated timeframe provided at checkout. We strive to meet our delivery commitments, and we're glad this order arrived as scheduled.
We appreciate your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out. We're here to help.
Really well made and fits perfectly. Couldn't have found a better cover for my expensive furniture which I wanted to protect well. Loving the handles and the ties at the feet. My only issue is I don't understand why there are pockets that are upside down at each end? Delivery was fast considering these are bespoke covers.
Hi Carrie, thank you for your wonderful feedback. We’re delighted to hear that the cover fits perfectly and that you’re happy with the quality, handles, and tie-downs. We also appreciate your question about the pockets - those are actually air vents, designed to allow breathability. We’re glad the delivery reached you quickly and look forward to serving you again.
I have used CoversandAll 2 or 3 times this year but this was the first time of ordering a custom made cover for my garden chair.
They double checked with me my measurements before proceeding with my order.
They are great in keeping you informed at every stage.
Thanks to all concerned!
Hey Zoe! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A little tricky to complete payment method but I got there in the end!
Prompt and efficient experience. I am tired of having to fill out review after review. I'm satisfied.
Hey Evelyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
What I liked, was from my initial design sent as photo with dimensions, after queries from the supplier I was able to refine the cover design to make it even better.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Recently purchased a gas bbq and needed a cover. Conundrum. Buy the branded one or look to Cover & ALL, having purchased box covers previously. Got this high quality cover from Covers & All, which is well made, fits the BBQ perfectly and is made with a quality material and it cost 60% less than the branded one 😀
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very dissatisfied - first, the cover comes 5 days later than adviced. Secondly, there is a big discrepancy between their response to the email and their feedback team - the right hand doesn't know what the left is doing. As for the actual product - it has the right label but is the wrong size - far too big for the BBQ. Slow and totally unsatisfying responds and actions
Hello J Bondzio, we sincerely apologize for the inconvenience you have experienced. We always strive to offer customized products and provide efficient service to every customer. It is unfortunate that you have encountered this issue. Please be assured that our team will contact you shortly to resolve your concern.
Delivery took longer than expected based on timescale given.
Hey Sam! Thank you for your feedback. We’re glad to hear you are satisfied with the product, and we sincerely apologize for the one-day delay in delivery. We understand how important timely delivery is and will work on improving our processes to serve you better in the future.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Loved the online tools that were provided to assist in measuring and choosing the product.
Hey Jez! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything was in order, of good quality and on time. Thank you.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The title says it all. You won't be disappointed. Nobody mentions the telescope I bought the cover for. They're too distracted by the cover!
Hey! Thank you so much for your wonderful review! We’re glad to hear you loved the value, quality, and fast delivery. It’s amazing that the cover has become the star instead of the telescope, what a compliment! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good and very efficient.
User friendly website. Good quality product.
Hey Paul! Thank you for your kind words! We’re delighted to know you found our service efficient, our website easy to use, and the product quality up to your expectations.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover doesn't fit, sent images and videos and still no resolution
Hey Jonathan! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kenny! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!