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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Product is fantastic. Sizes exactly as ordered. Slight delay due to covid but they messaged me tracking as soon as they had it. Will be using them again for a bbq cover.
Initially my design was not obviously available. I just needed a outdoor table protecting from bird mess etc. I was asked to send pictures and give exeat measurements and then to approve the design. It took a little longer than initially expected but product was a perfect fit. We are delighted with the service and the product.
Purchased two outdoor chair cushion covers which fitted perfectly and were of excellent quality. Just be prepared for a 3-4 week wait.
Sadly the review are correct, despite following the measurement instructions carefully, they still sent the wrong size and refuse to acknowledge responsibility. If you require accurate sizes then avoid! They state that the width will be 1 to 2 inches out but also state the height would be exactly as per the customers measurement. This is not the case and was also 2 inches out. Eyelets are also unevenly spaced so looks poor.
Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.
Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.
After order missed 3rd delivery date I discovered that my items were being produced in India not in UK as I had been led to believe
Delivery just kept being postponed & same badly worded email was sent number of times signed by different 'people'
I was nervous to order on line but I needed covers for my rattan.
The company were very supportive and checked everything I had done. Where unsure they asked for photos. Really good job and very pleased.
Excellent and easy to order will recommend this purchase
Concerned when advised my order was stuck in India. Thought I was supporting UK manufacturing.
Web site deceptive. However when it did finally get here I was impressed with the seat covers I purchased..
Very slow delivery but good quality product when telephoned for updated delivery date even then it was 3 more days later than promised.
I had 3 tuff tarpaulins made to measure for my garden bar. Very pleased with the quality. I paid for one of them to be printed and was very pleased how it turned out. The estimated delivery date was about 4 weeks but part of my order was delivered in 2 weeks and the remaining part arrived a week later.
Relatively easy to use website but was slightly dissapointed with the long delivery having been informed twice of an earlier delivery date, had to wait an additional 2 weeks. However, when the cover arrived it was of a very good quality and fitted well. Would recommend!
Easy to negotiate website. Easy to order. Very well made to measure replacement covers for my garden furniture.
Excellent service and very fast delivery. Product was made to our exact specification and was of a high standard.
Excellent quality product, with excellent customer service, making bespoke cover for an unusually shaped item. You may find a cover cheaper, or one that gets delivered next day, but unless you have it specifically made to measurements you provide, it will look a mess, whereas this item fits perfectly and looks tidy when sitting in the garden.
Easy to order delivery quite slow but perfect covers when they arrived
Reasonable prices easy to order and got discount
Recently bought a peleton bike that needs to be used on a ground floor - very large so we will be using in the garage. Given it is an investment piece and needs to be covered we ordered a bespoke waterproof cover. It is very thick and covers the whole of the cycle and screen perfectly. Delighted with the fit and quality.
Recently bought a peleton bike that needs to be used on a ground floor - very large so we will be using in the garage. Given it is an investment piece and needs to be covered we ordered a bespoke waterproof cover. It is very thick and covers the whole of the cycle and screen perfectly. Delighted with the fit and quality.
Not yet received the product that I ordered some time ago. There were several issues with comms.
Delay in advising that material was out of stock and that I could choose an alternative.
Delay in agreeing final sale due to your design team not being able to use my sketch to proof the shape
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date