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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Its my second experience with covers & all. First time some large garden furniture covers, which were great and this time asked for a tester for a new cushion cover for the garden suite. Looks and fits a treat so will be now ordering the full recover.
Its my second experience with covers & all. First time some large garden furniture covers, which were great and this time asked for a tester for a new cushion cover for the garden suite. Looks and fits a treat so will be now ordering the full recover.
The covers for the Weber Smoker and BBQ are both cheaper and of better quality than the branded covers that came with the products.
After a couple of late delivery dates. I must say the product itself was well worth the wait
Easy to order. Chose the fabric, measured my cushions and placed the order. Really pleased with the quality. One thing I did notice on arrival of my covers, they were quite smelly but after 4 days out in the garden the smell is fading.
Hello Andy. Thank you for taking the time to review your recent Coversandall purchase. We are glad that your custom cover met your expectations.
We apologize for any issues you faced with the delivery of the product. Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
However, our support team is available 24x7 via our phone and chat helplines for any assistance you may need, including assistance with delivery problems.
Great product but had no idea it was manufactured in India which meant carbon footprint was far too high..
Hello Wilma. Thank you for taking the time to share your feedback with us. We are glad to learn that your custom cushion covers met your expectations.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Your concern about the carbon footprint is appreciable. We partner with global shipping leaders who are equally passionate about offsetting their carbon emissions. For more information you can visit these links:
http://www.fedex.com/sc/about/sustainability/environment.html
https://dhlguide.co.uk/sustainability/
Fantastic experience. They were happy to accommodate all my specific requests with a follow up to ensure all was correct. Fast, friendly, great product
Bought a custom table cover last summer, excellent. Just bought a solution to the problem of rainwater pools in 'hollows' of the cover - air bags - great idea! I can get the wooden frames I was using back!
Bought a custom table cover last summer, excellent. Just bought a solution to the problem of rainwater pools in 'hollows' of the cover - air bags - great idea! I can get the wooden frames I was using back!
Took more than a month to complete order, then given a delivery date, which was to be signed for, So I remained at home for three days until it eventually arrived.
However, when it did arrive the Drawstrings were only on two corners, and as live on the coast and winds can be high it's unlikely to stay in place in my opinion. Bec
Hello Ian. Thank you for taking the time to share your feedback with us.
Your order was placed with Standard Ground shipping for delivery by 21 May, and the delivery date was revised to 26 May upon your approval of the final drawing. Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched and delivered 2 days late. We apologize for any inconvenience caused due to this.
The tracking information was shared with you on your registered email address so that you could monitor the progress of the shipment. Regrettably, we do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
With regard to the drawstrings, we offer several tie down options to choose from while placing your order. Grommets are recommended for windy areas so that in addition to the tie down we provide, you can use a rope to further secure the cover. We also provide a Special Request box in which you can mention important points and instructions. In the absence of any such notes, the cover is fabricated using our default practices. Per the reference picture you attached and the size of the cover ordered, the drawstrings we have provided should be sufficient. Kindly ensure they are pulled taut to secure the cover firmly. If you face any issues, please do not hesitate to write to us at feedback@coversandall.com. We will be happy to assist you.
Ordering process was straightforward. The seat covers arrived within about 10 days. Quality is good and all of the seams appear strong and well put together. I'm hoping for many years of use from them!
Was told it was out for delivery a week ago and I am still waiting - needed for yesterday so too late now...
Hello David. Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched 2 days late and further delayed in transit. We apologize for any inconvenience caused due to this.
Additionally, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we display a note on the Shopping Cart page, just below the shipping method. We also do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
Your patience and understanding are greatly appreciated. We see on the UPS tracking page that your order was delivered on 11 June and trust that you are satisfied with your custom table cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Poor delivery service, 4 dates given b4 turning up.
Material ok but the workmanship was low quality the sail is misshapen.
Hello Dennis. We are sorry to note your disappointment.
Per your order confirmation email, the delivery date on your order is 24 May. This date never changed and we are unable to locate any communication from our side that mentions a different date.
Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched 2 days late. We apologize for any inconvenience caused due to this.
Additionally, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we display a note on the Shopping Cart page, just below the shipping method. We also do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
Each cover is handcrafted by meticulously following the measurements and instructions you provide. Your order is for a Custom Triangle Sun Shade and the final shape of the product is shown in the example pictures. Your order confirmation email lists the size you have ordered. Kindly compare the measurements with the size of the sail you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at feedback@coversandall.com. We are committed to replacing any product that has not been fabricated as ordered.
Easy to use site, very flexible with two levels of checking the cover dimensions before shipment.
Website for ordering was reasonably easy to navigate and order the correct size required. We were given an estimated delivery date but could pay for express delivery. We decided to pay for express delivery because it was for a newly refurbished shop which was due to open. We got confirmation of our order and we thought all would be ok. We waited, and waited and waited about 10 days after the due date we decided to email and ask where the cover was. It took less than 24hrs to get a reply and guess what it had been dispatched and we now had a tracking number. We looked it up and found the cover was coming from India and was now in a dock in India. When we ordered the cover we believed it was already in the UK and was made in the UK. It took a further 2 weeks to arrive. Had we known it wasn't being made in the country we wouldn't have ordered it. We had been misled by Cover & All UK. Will never use again
Hello Peter. We are truly sorry that your experience with us was not satisfactory and apologize for the delay on your order.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Per your order confirmation email, the delivery date on your order is 17 May. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed; it was dispatched on 25 May and delivered 7 days later on 1 June. We understand that you paid for Priority turnaround which we did not fulfil, so we have submitted a refund for your shipping charges. Please allow up to 7 business days for it to be processed.
We sorely regret disappointing you and hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.
Works well to cover our prysm skylight. However, delivery expected 18th then changed to 24th which changed on the morning of 24th to 28th. Went for the tuff (extreme weather) material so real test will be if it doesn't get blown off in strong weather
Hello Christy. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad you like the custom skylight cover.
The delivery date on your order was always 24 May and it is also mentioned on your order confirmation email. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed by 2 days in transit, thus reaching you on 1 June. We understand how this can be disappointing and apologize for the inconvenience.
Cover Tuff is our toughest, heaviest material so in terms of durability there will be no issues. We see that you have selected drawstring as the tie down option. Kindly ensure these are used to secure the cover tightly.
If you face any issues with the product, please do not hesitate to write to us at feedback@coversandall.com.
So far everything easy to use with clear instructions very easy to put up
Very happy with product
So far everything easy to use with clear instructions
Great service and good value. Quick easy and simple to navigate and order via the website. The team checked the dimensions on several occasions and my fire pit cover arrived, as promised. Well done Cover & All UK.
Quick easy and simple to navigate and order via the website.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna. Thank you for taking the time to share your feedback with us. We are glad to learn that you are happy with your custom cushion covers.
We apologize for the difficulties you faced trying to reach us. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Please also accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. We assure you we are hard at work at resolving these issues so that we can return to meeting timelines on all orders. Thank you for bearing with us and giving us the opportunity to delight you with our product.
We are grateful for your patience and understanding and hope to have another opportunity to serve you in the future. Thank you for choosing Coversandall.