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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order with no problems for delivery. Items came vacuum packed so they needed to rest before I could use them but this was only 24hrs or so, not a problem. 5* from me
Very good I thought all the emails for the various measurements final approval a little annoying at the time but the end result was well worth it all the cover speaks for itself.
Thank you so much, Howard! We understand that the measurement and final-approval emails can feel a bit overwhelming at times, but we’re glad to know the end result was worth it. It’s great to hear that the cover speaks for itself in quality. We will take your concern as valuable feedback to improve the experience further. We truly appreciate your patience and support!
Great bespoke service where we could measure and order on line, product came as expected and fits perfectly and does the job well whilst looking neat
Hey Claire! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Helpful customer service who confirmed that no job was too small for them. Easy to order and resulting cover is perfect for my needs.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website does not specify if a job is too small so I had to call customer service to enquire. However, all was clarified and then easy to order. I needed a custom cover for my microscope.
We have a garden seat made from a whisky cask, there are lots of distilleries around where we live. It needed a waterproof cover so it can stay outside on the veranda over winter. Ordering was easy, and the product is robust with covered vents to deal with moisture build up inside the cover from condensation. A good product well thought out.
Hey Cherry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
One chain was missing and I feel that this should have been replaced straight away, instead I was asked to privide a video of packaging etc which will not show something that wasnt there. Also no instructions were included
Hi Neil, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Product has still not been seen, it has been delivered to a local shop awaiting pick up. I had to chase to find out where the parcel is?
Hi Paul, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was simple and straightforward to enter the measurements into the order form but until the cover actually arrived I was nervous that I'd put the right ones in. Thankfully it fitted perfectly.
Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent product at an excellent price. Easy to order, and arrived as stated. I have these as weather proofing sides for my pergola. I'd definitely recommend
Hey Lyndon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When buying made to measure items, "taking measurements" is often the recipe for disaster. This company go out of their way to ensure a correct fit -- very pleased with their help, guidance and service. This is the second product we have purchased, the first being a canopy last year. Again, excellent service.
Thank you, Alan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Easy to follow instructions have used your co. Before very pleased
Highly recommend buying these, made to measure, fit perfectly, can now sit outside even when weather isn't great, lovely, warm and dry. Even good in windy weather as weighted down. Well worth the money.
Hey Alison! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Purchased 3 curtains for gazebo fantastic quality
I have covered all my BBQ, equipment with cover all covers.
In the beginning there were size differences between us, yet, their diligence and professional carried the covers thru, everything is now covered and protected from the elements.
Hello Patrick, we are sorry for the inconvenience caused to you. Please note that the orders were processed according to the dimensions you provided and approved. However, upon checking the details, we can see that both covers on which you experienced an issue had incorrect provided/confirmed dimensions, which is why you are facing fitting issues. In both instances, our team has explained how the dimensions were incorrect and why the issue occurred. If you have any further concerns, please feel free to contact us.
Too much back and forth on measurements, even with photos, the gas bbq grill cover is too big, and the Color doesn't match the other items, but, there's nothing I can do, I am pleased that the items arrived and hope that they last a long while.
Easy to measure and order online with explanations and drawings showing the item to be covered. Took a little longer than I thought but worth the wait as they fitted perfectly first time and are really well made. Lots of little details that show they are made properly.
Hey Adelle! Thank you for sharing your experience! We’re glad to hear that the measuring and ordering process was easy and that the covers fit perfectly and met your expectations in quality. We truly appreciate your patience with the delivery time and are delighted it was worth the wait. Your kind words mean a lot!
We needed breathable but weather-deflecting curtains for our wood store to replace a ramshackle array of deteriorating fence panels and sheet wood offcuts. Straightforward ordering process with sensible eyelet and weight sleeve options already available on the drop downs. Arrived quickly, and are exactly what we needed: Quality of workmanship is very high. Thank you.
Hey Jon! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very pleased with the service and the seat cover is excellent. Had updates regarding delivery times and they were spot on.
Hey Julian! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely delighted with this cover, fits perfectly
Hey Bernadette! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I won't ever by off the shelf covers, you spend hours looking. Waste of time and money, used covers for all and was not disappointed, price was reasonable. Quality is great.
Hey Doug! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The help desk sorted out a glitch on my order
The cover never arrived. I complained. They claimed that it had been delivered (but no photograph or signature). They then didn't answer any more emails. I am now obtaining refund from my credit card.
Hi David, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Generally good experience. Designers were thorough with checking measurements. Arrived quickly once shipped.
Hi Belle, Thank you for sharing your feedback. We’re glad to hear that you were happy with the sofa cover, the design support, and the quick delivery. We apologize that the standard-size storage bag did not meet your expectations. Your feedback is valuable and will be shared with our team to improve the experience.
This company is not in the UK and the staff are not English speakers. I had many emails with them and not one actually answered my query properly. Communication took a very long time to be answered as well.
Hi Jo, Thank you for sharing your feedback. We are sorry to hear that your queries were not addressed to your satisfaction and that our responses took longer than expected. We will review your communication history to identify where improvements can be made and ensure our team provides faster and more precise responses in the future. Your feedback is valuable and will be used to improve our communication process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alastair! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!