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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Read reviews and wasnt sure about purchasing but can say I am very happy withmy purchase and servuce
Ordered a replacement cushion cover for our day bed and it was perfect, well made and exactly as expected. Would use this company again.
I ordered a cushion, when it arrived it was a bit too large. The quality of the inner wasn't great so it never plumped up. Looks a bit sad and squashed. Wouldn't use again.
Arrived damaged, with scratches, chipped paint, dents and missing parts. Sent pics n was only offer a replacement fir the dented items and a 15% of store credit. Not good enough. Would have preferred my money back to go elsewhere
Gail, we are gravely sorry for this instance and for your dissatisfaction with the initial resolution offered by our complaints team. Observably, going by the latest advancements, a reship has been authorized for this order. Following the submission of additional photographic evidence. We appreciate your cooperation and patience throughout the entire episode. Thanks for working with Covers&All.
Helpful and transparent customer service; however, the cover I ordered was not as requested. In other words, it was made wrong, in spite of clear instructions. And, the cover arrived much later than it should have. The inital delivery date was moved about 2 weeks forwards. Then this later delivery date wasn't met for over 3 weeks!
Thomas, thanks for appreciating the efforts of our support staff. Sadly the delay occurred due to a print and fabrication error at the manufacturing stage. Additionally, we are sorry to note that your order was not fabricated as expected. We, therefore, request you to drop in an email to our complaints team at feedback@coversandall.com and have a schematic for the kind of cover envisioned shared for our reference. Regards
Helpful and transparent customer service
We ordered a made to measure vinyl curtain. The measuring instructions and options for perimeter rings/velcro etc. were very clear. The product arrived within 2 weeks of order, exactly to specification.
Relatively easy website ordering, they checked the order was correct and it arrived, brilliant service
I found the website an easy site to use with options of cover types and colours to suit most people. I can't fault the customer service either.
Really easy ordering process. Kept me informed of delivery date. Emailed with a drawing to double check design - very professional. A little bit pricey but excellent quality.
What starts as a free order for material samples, ends up costing £12 for posting! Seems an expensive free sample!
What starts as a free order for material samples, ends up costing £12 for posting! Seems an expensive free sample!
Really easy to order from the site, just measured what I needed for some seat cushions I had on order to fit a large L-shaped seating area, which I had constructed on my outdoor decking. I received a quality made-to-measure product with great fabric and heavy-duty waterproof linings, zipper to side and length for easy fitting. Cover & All UK beat the delivery time they quoted by several days. Very happy.
Made a great cover for a very awkward shape Vulcanus grill and price was fair too.
It fits really well, my only observation would be the corners could do with an extra strengthening patch as i think they might wear through.
Ordered for a large curved corner sofa, was apprehensive but it arrived a lot quicker than anticipated. Very high quality material & fits like a glove. Can't recommend enough & will be ordering again very soon.
The material is as expected but the printing. The logo that I've sent has 2 colours and in order to save money, it was done on only one. The product came India and it took some time to be delivered.
I was so impressed by the cushions I ordered earlier this year, that I've ordered some more for some old rocking chair cushions. Easy to order and arrived very quickly. Wish you could order in cm not inches though!
Easy to order cushion covers. Wish it were in cm not inches though!
Good to be able to custom size. Good quality product and great service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Suzanne, we are saddened to note your disappointment with the product. Our products are meticulously hand-crafted using quality materials and fabrics. The cushion cover you'd ordered was supposed to be 18" long x11" wide x 2 " thick. As stated on our product page the cushion inserts are manufactured per the size ordered for the cushion cover. Plus, the insert provided is made of 40 Density High Resilience FR grade foam which should be durable enough for the intended need. Given the situation, and the unpleasantries associated with it, we would advise you to share your concerns with our complaints team at feedback@coversandall.com. Kindly share video footage to help explain the issue or the dissatisfaction that you're experiencing.