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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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An excellent experience even though I was apprehensive making this 1st time purchase. Bit weird working in inches with decimals (3.25 inches instead of 3 1/4) but manageable. Good clear design plans provided and alterations made without issue. Final items arrived 2 days ahead of schedule and are EXACTLY as I envisaged them.
I ordered an unusual size cover for our new garden table, which is slightly longer than the usual size, seating 8 people rather than the standard 6. Cover & All took the trouble to check with me that I meant what I said regarding the measurements, and had not made a mistake. They then quoted an approx. 10 day delivery time but in fact the cover arrived within just a few days. It is perfect, exactly the right size and of very good quality. We are very pleased: this was an excellent service.
Simple process from start to finish. Lovely fit. I will use in future and highly recommend
Covers are great. Very well made and speedy delivery.
Simple to follow instructions on website. Directions easy to follow. Good communication from the point of ordering. Good quality and value for money.
So easy and easy to follow specific instructions
Brilliant, kept in contact all the way, even double checking my measurements before proceeding with order
Covers are good and do the job. The large volume of emails received in the weeks following the order is a but much.
My order has not yet been delivered and the UPS system online does not explain why there is a delay
Terry, we are sorry to note the inconvenience faced in this case, We shall have this matter chased with our contact at UPS and register an internal escalation with our complaints team so that a resolution can be initiated at short notice in case the package is reported as misplaced or delayed inordinately by the UPS courier. Kindly allow us 2-5 business days to have this matter addressed. Please connect with our 24 x7 chat support for any quick communication on these lines. Alternatively, you may also address us at feedback@coversandall.com
Great service. Have been looking for the ideal cover for our new koi pond.
Thank you.
Great service. Have been looking for the ideal cover for our new koi pond.
Thank you.
Great experience - website clear, felt reassured that I could add a picture of what the cover was for to avoid any errors
Good service, the cushion cover is good quality and fits the foam I ordered it for - couldn't ask for more.
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First website I found to make custom garden furniture covers. Excellent quality, easy to use website and arrived early.
First website I found to make custom garden furniture covers. Well done.
Easy online custom measure section, very quick and quick delivery.
Ordering easy, prices seem good for the quality description
Seems easy enough so far... hoping they are going to be good quality and arrive quickly.
Once the product had finally arrived (stuck in customs apparently) we were disappointed that the triangular shapes we had ordered were not really any good for the purpose we needed. The measurements were correct and they were well made; however, the angle at which the triangle was cut meant it was too narrow.
Seems easy enough so far... hoping they are going to be good quality and arrive quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Remi, we are pleased to note your satisfaction with the ordered product. As far as communications lie, we are sorry if you found the periodic email notifications a bit unwelcome or bothersome. We have had this implemented as a standard procedure to ensure that our customers stay informed of the order progression while also allowing us the leverage to double-check on any errors or corrections that might be considered necessary for a project before it is submitted for manufacturing. Nevertheless, we value your feedback and shall have this relayed internally to try and seek or develop alternative solutions to make this process a little less annoying. Regards